The role of IT in successful knowledge management initiatives

Kankanhalli, Atreyi; Tanudidjaja, Fransiska; Sutanto, Juliana; Tan, Bernard C. Y.

doi:10.1145/903893.903896

Cited by 115 publications

(108 citation statements)

References 3 publications

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“…Instead, they are informal entities, which exist in the mind of their members, and are glued together by the connections the members have with each other, and by their specific shared problems or areas of interest Snyder 2000, Ardichvili et al 2003). Several researchers have noted that CoPs appear to be a more effective tool for dealing with unstructured problems and knowledge sharing/creation than traditional and formal ways of structuring interaction in organisations (Kankanhalli et al 2003). Understanding the processes and mechanisms that enable members to share knowledge in CoPs is very important for knowledge sharing within and between such communities (Pan andLeidner 2003, Toral et al 2010).…”

Section: Discussionmentioning

confidence: 99%

A text categorisation tool for open source communities based on semantic analysis

Torres

Toral

Barrero

et al. 2013

Behaviour & Information Technology

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Open source software (OSS) projects are supported by communities interacting through software repositories and mailing lists. Thousands of contributors participate in the development of the projects although they rarely meet each other. The result is a huge archived repository with thousands of questions, answers and contributions usually difficult to explore. We propose a tool based on semantic analysis for both performing an automatic knowledge discovery and a categorisation of the content of mailing lists repositories. Semantic analysis is a practical method for extracting and inferring relations of words in passages of discourse, producing measures of relations among words or passages that are well correlated with semantic similarity. The objective of this article is two-fold: (1) to develop a text categorisation tool based on indexing terms and semantic annotation, and (2) to apply the developed tool to extract the main dimensions related to knowledge sharing activities in virtual communities. Debian Linux ports to embedded processors are used as a case study to accomplish the proposed double objective.

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Section: Discussionmentioning

confidence: 99%

A text categorisation tool for open source communities based on semantic analysis

Torres

Toral

Barrero

et al. 2013

Behaviour & Information Technology

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“…Por otra parte, las Tecnologías de Información (TI) para la gestión del conocimiento son consideradas como facilitadores de la gestión de conocimiento, ya que proveen técnicas que se pueden aplicar en las organizaciones para adquirir el conocimiento individual y colectivo, que se pueda transferir y representar en toda la organización, por medio de un flujo de comunicación, como se menciona en [22], [23], [24]. En [25], Khandelwal señala la importancia de la implementación de las TIC como apoyo en los procesos de creación, adquisición y transferencia de conocimientos en las organizaciones.…”

Section: Revisión De La Literaturaunclassified

Las tecnologías de información y comunicación como prácticas de referencia en la gestión de conocimiento: una revisión sistemática de la literatura

Lache

León

Ibarra

et al. 2016

revuin

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Este artículo puede compartirse bajo la licencia CC BY-ND 4.0 (https://creativecommons.org/licenses/by-nd/4.0/) y debe referenciarse usando el siguiente formato: L.Lache et al., "Las tecnologías de información y comunicación como prácticas de referencia en la gestión de conocimiento: una revisión sistemática de la literatura," UIS Ingenierias, vol. 15, no. RESUMENEl objetivo de este estudio es identificar las prácticas de referencia apoyadas en Tecnologías de Información y Comunicación, que favorecen la implementación de la gestión de conocimiento en las organizaciones. Basada en la metodología de revisión sistemática, esta investigación se desarrolló en tres fases: el desarrollo del protocolo de investigación; la recolección y análisis de información de la base de datos Social Sciences Citation Index (SSCI) del Institute for Scientific Information (ISI); y finalmente, la generación de resultados. El estudio realizado revela que las prácticas de gestión relacionadas con aplicaciones y herramientas, bases de datos, comunidades de práctica, frameworks y networks, aplicadas en contextos empresariales reales, promueven la obtención de buenos resultados en los procesos asociados a la gestión de conocimiento.. PALABRAS CLAVE:Gestión de conocimiento (GC), Prácticas de Referencia, Revisión Sistemática, Tecnologías de Información y Comunicación (TIC). ABSTRACTThe objective of this review is to identify reference practices supported by Information and Communication Technologies, which encourage the implementation of Knowledge Management within organizations. Based on the Systematic Review Methodology, this research project consisted in three phases: the research protocol development; the collection and analysis of information retrieved from the Social Sciences Citation Index (SSCI) of the Institute for Scientific Information (ISI); and finally, the results generation. This study indicates that management practices related with applications and tools, databases, communities of practice, frameworks and networks, promote good outcomes in knowledge management process when applied in real context.

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“…For this problem an IT solution was sought. The IT tools that have been suggested are those that appear regularly within knowledge management literature, such as document management systems (Kankanhalli et al 2003) and Web 2.0 technologies, which are becoming increasingly employed in companies (Lynch 2008). Tools being considered include blogs, wikis, RSS feeds and social networks (AIIM International 2008).…”

Section: Case Studymentioning

confidence: 99%

Classification and selection of tools for quality knowledge management

Holland

Dawson

2010

Software Qual J

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Knowledge managers need to select which knowledge management tool to use for any given problem and problem environment. The graphical tool, named the "House of Knowledge Management Tool Selection" is proposed, based on the House of Quality Matrix used in the quality function deployment methodology. A simple case study is described that acts as a proof of concept to show the House of Knowledge Management Tool Selection can systematically evaluate potential tools to solve a knowledge management problem.To help identify the tools to populate the house, an examination was undertaken of how knowledge management tools had previously been listed and classified, but these existing classifications were found to be of little help. No classification existed that categorised the tools in terms of the knowledge problems they helped resolve, yet this classification would seem more useful for knowledge managers.To meet this need, knowledge problems were divided into ten subtypes and the knowledge management tools where then categorised according to their effectiveness at solving each subtype. This new classification was flexible enough to include all types of knowledge management tools and could also change with each problem environment. It was found to give a greater understanding of the knowledge management tools in the context of a particular knowledge problem and it could therefore help populate the house tool.The House of Knowledge Management Tool Selection is a promising development of a tool that should be able to become an essential part of a manager's decision making toolkit.

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The role of IT in successful knowledge management initiatives

Abstract: Executives must confront the challenging task of deciding the type of IT to deploy in support of their knowledge management initiatives.

Cited by 115 publications

References 3 publications

A text categorisation tool for open source communities based on semantic analysis

A text categorisation tool for open source communities based on semantic analysis

Las tecnologías de información y comunicación como prácticas de referencia en la gestión de conocimiento: una revisión sistemática de la literatura

Classification and selection of tools for quality knowledge management

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