The role of quality and trust on using website news

Simanjuntak, Mory Lamhot; Mansur, Suraya; Saragih, Nurhayani; Hayati, Suryaning; Endri, Endri

doi:10.5267/j.ijdns.2022.4.004

Cited by 11 publications

(4 citation statements)

References 1 publication

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“…A theoretical approach to service quality, or SERVQUAL according to Parasuraman (2010), andZeithaml andBitner (2011) related to expectation and relies on the gap the customer perceives with the SERVQUAL approach is multidimensional using the dimensions of assurance, emphasis, reliability, response, and tangible. Service quality plays a very important role in determining customer satisfaction as the service user (Angelova & Zekiri, 2011;Harahap et al, 2021;Mat et al, 2019;Miranda et al, 2018;Simanjuntak et al, 2022). However, in the research by Bambale et al (2020) on Malaysian Electric Train Service (ETS), the results show a negative correlation between customer satisfaction and the five dimensions of service quality.…”

Section: Service Qualitymentioning

confidence: 99%

The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty

Ricardianto¹,

Yanto²,

Wardhono³

et al. 2023

10.5267/j.uscm

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This research aims to know and analyze the direct and indirect impacts of service quality and ticket price policy on trust and also its impact on the passenger loyalty of Soekarno-Hatta Airport Train, Cengkareng, Indonesia. The main problems are that the service quality provided by Soekarno-Hatta Airport Train is not maximal and that the ticket price of the Soekarno-Hatta Airport Train is relatively expensive because the passengers still have to use another transportation mode to go to the station. This research uses a quantitative approach with Structural Equation Modelling, assisted by the Lisrel program with a sample of as many as 150 passengers. The results of this research prove that service quality and ticket price policy have both direct and indirect impacts on passenger loyalty through the mediation of passenger trust. The key finding is that the policymakers can take advantage of the findings of this research, especially the crucial aspects in the questionnaires on service quality and ticket price policy which are considered not optimal by the passengers of Soekarno-Hatta Airport Train. So, passenger loyalty can be enhanced through the improvement of service quality and ticket price policy supported by passenger trust.

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Section: Service Qualitymentioning

confidence: 99%

The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty

Ricardianto¹,

Yanto²,

Wardhono³

et al. 2023

10.5267/j.uscm

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“…Information quality which is also described as argument quality is considered as the persuasive strength of information/arguments inherent in the information provided and it is seen as the values of output created by a system as interpreted by the receiver of the information ( Sussman and Siegal, 2003 ; Beatrix, 2022 ). Information quality is often evaluated by individual users based on the accuracy, formation, relevance, currency, timeliness, understandability, dynamism, completeness, and content of the information that the system provides ( Dwiputra et al, 2021 ; Simanjuntak et al, 2022 ). Information quality relating to COVID-19 has to do with the fit for purpose and use of the pandemic information provided on social media systems.…”

Section: Research Model and Hypothesis Developmentmentioning

confidence: 99%

The moderating influence of perceived government information transparency on COVID-19 pandemic information adoption on social media systems

et al. 2023

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IntroductionSocial media systems are instrumental in the dissemination of timely COVID-19 pandemic information to the general population and contribute to the fight against the pandemic and waves of disinformation during the COVID-19 pandemic. This study uses the information adoption model (IAM) as the theoretical framework to examine the moderating influence of perceived government information transparency on the adoption of COVID-19 pandemic information on social media systems from the Ghanaian perspective. Government information transparency regarding the pandemic is crucial since any lack of transparency can negatively affect the global response to the pandemic by destroying trust (in government and public health authorities/institutions), intensifying fears, and causing destructive behaviors.MethodsIt applies a convenient sampling technique to collect the responses from 516 participants by using self-administrated questionnaires. The data analysis was computed and analyzed with SPSS-22. The following statistical tests were conducted to test the hypotheses: descriptive statistics, scale reliability test, Pearson bivariate correlation, multiple linear regressions, hierarchical regression, and slope analysis.ResultsThe results indicate that information quality, information credibility, and information usefulness are significant drivers of COVID-19 pandemic information adoption on social media systems. Furthermore, the perceived government information transparency positively moderates the influence of information quality, information credibility, and information usefulness on the adoption of COVID-19 pandemic information on social media systems.ConclusionThe theoretical and managerial implications of these findings suggest the utilization of social media systems as an effective tool to support the continued fight against the current COVID-19 pandemic and its future role in national and global public health emergencies.

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“…Quantitative data can be measured or calculated directly in the form of information or explanations expressed by numbers or in the form of numbers. Quantitative data is that researchers can manage data using rankings (Simanjuntak et al, 2022). The study population is all employees who occupy available positions as supervisors within the General Bureau of the Regional Secretariat of NTB Province.…”

Section: Research Design and Participantsmentioning

confidence: 99%

Evaluation of Implementation of Organizational Culture, Leadership, and Employment Management

Suryatni,

Hailuddin,

Nururly

et al. 2023

Acad. J. Interdiscip. Stud.

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The research investigates the issue of implementing organizational culture at the current and future General Bureau of the Regional Secretariat of the Province of NTB. The research design uses a quantitative approach to analyze the implementation of organizational culture and its relation to leadership and employee management. The sample in this study was employees of the General Bureau of the Regional Secretariat of NTB Province, with as many as 59 employees. The collection technique was carried out using a questionnaire, and the data obtained were analyzed based on the Organizational Culture Assessment Instrument (OCAI). Empirical findings found that the organizational culture felt in the General Secretariat Bureau of the Province of NTB today is the market culture. The culture desired or expected in the future is clan culture. This finding identifies that employees now perceive leadership as a competitor and a strong driver, with the principle of competition in achieving productivity where all activities focus on organizational and consumer control. However, in the future, the culture that is expected to occur is that the workplace will become a pleasant environment for all. Leaders are role models who can provide needed guidance and facilities, so the leadership of the General Secretariat Bureau for the Province of NTB needs to prepare the following: 1) work involvement; 2) team development; 3) employee empowerment; 4) Development of Human Resources; 5) Organizational openness. Received: 17 May 2023 / Accepted: 29 July 2023 / Published: 5 September 2023

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The role of quality and trust on using website news

Cited by 11 publications

References 1 publication

The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty

The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty

The moderating influence of perceived government information transparency on COVID-19 pandemic information adoption on social media systems

Evaluation of Implementation of Organizational Culture, Leadership, and Employment Management

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