The Role of Trust in Successful Ecommerce Websites in China: Field Observations and Experimental Studies

Clemons, Eric K.; Jin, Fujie; Wilson, Jenni; Ren, Fei; Matt, Christian; Hess, Thomas M.; Koh, Noi Sian

doi:10.1109/hicss.2013.23

Cited by 13 publications

(4 citation statements)

References 47 publications

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“…As with our prior studies on consumer trust in online shopping [5], we believe that national differences in behavior are interesting. We have therefore conducted this study in the US, Japan, Korea, and Germany.…”

Section: Experimental Design -Experiments Onementioning

confidence: 61%

Investigations into Consumers Preferences Concerning Privacy: An Initial Step towards the Development of Modern and Consistent Privacy Protections around the Globe

Clemons

Wilson

Jin

2014

2014 47th Hawaii International Conference on System Sciences

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Online privacy is becoming an increasingly important topic, and an increasingly controversial one. The EU is imposing strict limitations on the use of data obtained from its citizens' online activities [9], while Big Data advocates and online advertisers in the United States are concerned that this may represent interference in their basic business models or even in international trade [13].It is clear that laws and regulations are inconsistent across national borders. They are also inconsistent within nations, depending on the industry classification of companies, or even the designation given to specific technologies. ISPs are prohibited from reading subscribers' email; other information services companies can do so legally. Data stored electronically is offered protection that is denied to data stored in the cloud.This paper proposes that regulatory confusion be addressed starting with some basic principles of uniformity. More importantly, it suggests that regulation be driven by what consumers actually want, and provides some preliminary research aimed at determining what consumers want from privacy regulation around the world.

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Section: Experimental Design -Experiments Onementioning

confidence: 61%

Investigations into Consumers Preferences Concerning Privacy: An Initial Step towards the Development of Modern and Consistent Privacy Protections around the Globe

Clemons

Wilson

Jin

2014

2014 47th Hawaii International Conference on System Sciences

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“…In [18] they examined three very successful online companies (360buy, Taobao, Yihaodian) in China. Authors introduced their hypotheses then discussed experiments in China, Germany, United States, and Singapore.…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Affecting Saudi Consumer Trust in E-commerce: A Quantitative Analysis

Alkhalil¹,

Siddiqui²

2018

IJCA

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E-commerce has become one of the best significant businesses around the world. The tremendous development in online shopping makes the business easy to be global and increase the market segmentation for customer's demand. In World Wide Web huge e-commerce their owners in different geographical. So, this the paper focuses on identifying the main influencing factors on trust for e-commerce based on previous studies and result survey questionnaire. The result of this study clearly shows that which factor is more efficient on trust in e-commerce based on random sample customers in Saudi Arabia.

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“…Vendor uncertainty relates to uncertainty about vendors' actual intentions and their opportunistic behavior and has been frequently discussed since the beginning of e-commerce. A large share of the IS literature on mechanisms to reduce vendor uncertainty has focused on antecedents of trust and trust building strategies (Kim and Benbasat 2006;Kim et al 2008), trusted third parties (Clemons 2007;Pavlou and Gefen 2004) and market and vendor guarantees (Clemons et al 2013). Thus, certain challenges related to uncertainty about vendors' quality have already been solved (Benbasat et al 2008;Dimoka et al 2012).…”

Section: Concepts and Forms Of Uncertainty In E-commercementioning

confidence: 99%

Product fit uncertainty and its effects on vendor choice: an experimental study

Matt

Heß

2015

Electron Markets

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Recommender systems and other Internet-enabled technologies have changed the surrounding conditions of prepurchase evaluations on the Internet. In some cases consumers can now sample entire products prior to a purchasehereby removing all uncertainty about whether a product fits their taste. While previous research has mainly focused on vendor and product quality uncertainty, it is still not clear how declining product fit uncertainty affects consumers. To close this gap, we conducted a laboratory experiment to analyze the effects on consumers' vendor selection. We find that full elimination of product fit uncertainty is beneficial for vendors, as it increases both the number of purchases and consumer loyalty. Interestingly, if product fit uncertainty is only partially eliminated, consumers do not necessarily show differential behavior for different levels of remaining product fit uncertainty. This has important implications for online vendors that consider the implementation of additional means to reduce product fit uncertainty.

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The Role of Trust in Successful Ecommerce Websites in China: Field Observations and Experimental Studies

Cited by 13 publications

References 47 publications

Investigations into Consumers Preferences Concerning Privacy: An Initial Step towards the Development of Modern and Consistent Privacy Protections around the Globe

Investigations into Consumers Preferences Concerning Privacy: An Initial Step towards the Development of Modern and Consistent Privacy Protections around the Globe

Factors Affecting Saudi Consumer Trust in E-commerce: A Quantitative Analysis

Product fit uncertainty and its effects on vendor choice: an experimental study

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