The role of volunteers at an outpatient cancer center: how do volunteers enhance the patient experience?

Lorhan, Shaun; Westhuizen, Michael van der; Gossmann, Stacey

doi:10.1007/s00520-014-2505-8

Cited by 11 publications

(23 citation statements)

References 26 publications

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“…Hospital staff play an invaluable role in providing care, and engaging professional staff is an essential component in the success of volunteer programmes. 3 Establishing trust and psychological safety among team members is key to creating a team learning environment and guaranteeing strong team performance. 29 All members of the healthcare team, including volunteers, need to support the volunteer programme for patients to fully benefit from volunteer services.…”

Section: Discussionmentioning

confidence: 99%

“…We focused on the open-ended questions about physicians as this material could be analysed for the patients' own words about their direct experiences regarding emotional, physical, practical and informational needs (see online supplementary appendix A). 3 The oncology unit was chosen because it has participated in SDF since its 2009 launch. Additionally, patients in this unit have larger care teams which are necessary for more complex care.…”

Section: Design Part 1: Population Sample and Selectionmentioning

confidence: 99%

“…A review of the literature revealed that the needs of patients with cancer fell into four categories: emotional, physical, practical and informational. 3 It is known that volunteers can help meet these needs, 3 but how well they identify them in comparison with hospital staff is what this research aimed to find out. SDF's transition from hospital staff to PAFPs was suitably structured to provide insight into how patients might have adjusted messages based on the role of the interviewer.…”

Section: Introductionmentioning

confidence: 99%

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Critical patient insights from the same-day feedback programme at Stanford Health Care

et al. 2020

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Patient-centered organisationsHealthcare organisations now integrate patient feedback into value-based compensation formulas. This research considered Stanford Healthcare’s same-day feedback, a programme designed to evaluate the patient experience. Specifically, how did patients with cancer interviewed in the programme assess their physicians? Furthermore, how did assessments differ across emotional, physical, practical and informational needs when interviewed by volunteer patient and family partners (PAFPs) versus hospital staff?Patient–physician communication barriersIntegral to this research was Communication Accommodation Theory (CAT), which suggests individuals adjust interactions based on conversational roles, needs and understanding. Previous influential research was conducted by Frosch et al (2012) and Di Bartolo et al (2017), who revealed barriers to patient–physician communication, and Baker et al (2011) who associated CAT with these interactions. However, we still did not know if patients alter physician assessments between interviewers.Volunteers collect patient needsThis mixed methods study worked with 190 oncology unit patient interviews from 2009 to 2017. Open-ended interview responses underwent thematic analysis. When compared with hospital staff, PAFPs collected more practical and informational needs from patients. PAFPs also collected more verbose responses that resembled detailed narratives of the patients’ hospital experiences. This study contributed insightful patient perspectives of physician care in a novel hospital programme.

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Section: Discussionmentioning

confidence: 99%

Section: Design Part 1: Population Sample and Selectionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Critical patient insights from the same-day feedback programme at Stanford Health Care

et al. 2020

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“…[30][31][32][33] However, training volunteers to help people who have a psychological problem is another important aspect. [34][35][36] Although international volunteering has become increasingly popular in recent years, 37 most volunteering work remains community-based service 38 and studies are most likely published in domestic journals in the local language. [39][40][41] Because local journals outside North America are usually not indexed in MEDLINE, the number of prolific authors on volunteering outside the US and Canada might be underestimated.…”

Section: Discussionmentioning

confidence: 99%

Research articles on volunteering in biomedical journals: a MEDLINE-based bibliometric analysis

et al. 2020

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Objective: Volunteering, an important aspect of society, is a multidisciplinary issue. However, there few are extensive surveys examining the trend and scope of research on volunteering in biomedical areas. Methods: Publications indexed with the Medical Subject Headings "volunteers" or "hospital volunteers" were downloaded from MEDLINE. We excluded publications indexed with "healthy volunteers" from the analysis. Results: A total 3555 research articles on volunteering were found in 1283 journals, through the end of 2016. The number of publications increased gradually from 1 article in 1953 to 254 articles in 2016. Only 51 journals had published 10 or more articles on this topic. Research articles on volunteering were published in journals with 110 specialties and were most often in journals related to public health, nursing, and health services. The largest proportion of articles was related to psychology. Although 10,853 authors were identified in 3555 articles, only eight authors have published more than 10 research articles on volunteering. Conclusion: Research interest in volunteering in biomedical areas has been growing in recent decades, but the total number of publications on volunteering remains relatively small.

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“…I aligned the interview questions with the 2017-2018 Baldrige Performance Excellence Framework to ensure coverage of all areas (Baldrige Performance Excellence Program, 2017). Methodological triangulation was used to analyze the participants' data, documents gathered to study the phenomenon, and achieve data saturation (Lorhan, van der Westhuizen, & Gossmann, 2015). The information gathered was grouped into individual themes that expressed a coherent idea.…”

Section: Population and Samplingmentioning

confidence: 99%

Improving Volunteer Engagement in Nonprofit Healthcare Organizations

Hudson¹

2021

OJBM

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Grounded in the conceptual lens of Deci and Ryan's self-determination theory, the strategies nonprofit healthcare leaders use to reduce volunteer turnover were explored in this single-case study. The participations included 5 nonprofit healthcare leaders from a single organization in the Southwestern United States. Data were collected using semistructured interviews, internal and external organizational documents, and publicly available data. Analysis of internal and external organizational documents and publicly available data were manually coded and thematically organized. The use of a methodological triangulation process and member checking increased the reliability of data interpretation. Using the thematic approach, 3 themes emerged: volunteer recognition improved volunteer turnover, open communication improved volunteer turnover, and relationship building improved volunteer turnover. The findings from this study may contribute to positively social change by providing nonprofit leaders with strategies to reduce volunteer turnover, enhance operational processes, and improve organizational performance. The results of this study indicated that nonprofit healthcare leaders who develop volunteer engagement strategies could increase organizational success and develop successful work habits among volunteers to improve economic growth in the communities they serve.

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The role of volunteers at an outpatient cancer center: how do volunteers enhance the patient experience?

Cited by 11 publications

References 26 publications

Critical patient insights from the same-day feedback programme at Stanford Health Care

Critical patient insights from the same-day feedback programme at Stanford Health Care

Research articles on volunteering in biomedical journals: a MEDLINE-based bibliometric analysis

Improving Volunteer Engagement in Nonprofit Healthcare Organizations

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