The Role of Workload and Work Discipline in Improving Job Satisfaction and Performance of Outsourcing Employees

Abstract

This study examines how to improve outsourcing employees’ performance through workload and work discipline using job satisfaction as intervening variable. As many as 43 outsourcing workers at PT Bank Rakyat Indonesia Jember are involved as samples. The sampling techniques used is census because it uses entire population as samples. This study used quantitative data through the distribution of questionnaires. Path analysis is performed for the purpose of this study. The results exhibit significant direct negative impact of workload on employee’s job satisfaction and performance, significant direct positive impact of work discipline on employee’s job satisfaction and performance, and significant direct positive and significant effect of job satisfaction on employees’ performance. The results also found significant indirect effects of workload and discipline on employee performance with job satisfaction as intervening variable but the magnitude is weaker than its direct effect.

Effect of Workload and Organizational Justice on Employee Performance Through Job Satisfaction

“…Research by Sudarsih & Supriyadi (2019) shows that workload has a significant direct negative effect on job satisfaction and employee performance. Job satisfaction has a substantial immediate positive impact on employee performance.…”

The Effect of Career Development and Work Discipline to Job Satisfaction of Programming Department Employees at Pt. X

“…Based on the description above, it can be hypothesized that work discipline has a significant positive effect on job satisfaction. This influence is explained by Sudarsih & Supriyadi (2019), which state that company regulations are formed to direct employees to complete the tasks and work assigned to them properly following the standards set by the company. So that when they can behave in a disciplined manner, their work can be completed properly so that employees can feel satisfied with the results of their work.…”

“…Regarding the effect of career development on job satisfaction, several studies such as those conducted by Santoso & Sidik (2020), Parashakti et al (2019), Sheraz et al (2019), Parimita et al (2017), Kitana & Karam (2017), and Kaya & Ceylan (2014) which state that career development has a significant influence on job satisfaction. Then regarding the influence of work discipline on job satisfaction, several studies such as those conducted by Santoso & Sidik (2020), Yadewani & Wijaya (2019), Sudarsih & Supriyadi (2019), Arab et al (2019), andNatsir et al (2018) shows that work discipline has a significant effect on job satisfaction.…”

Pengaruh Beban Kerja Dan Work Family Conflict Terhadap Kinerja Karyawan Yang Dimoderasi Dukungan Sosial

“…Sedangkan hal berbeda dikutip dari Chandra & Adriansyah (2017), "beban kerja berpengaruh tidak signifikan terhadap kinerja." Dikutip juga dari Hidayat & Situmorang (2019) dan Sudarsih & Supriyadi (2019), "beban kerja berpengaruh positif terhadap kinerja karyawan dimana tekanan beban kerja dapat menjadi positif, dan hal ini mengarah ke peningkatan kinerja. "…”