The Roles of Trust within Information Quality and Price to Engage Impulsive Buying Behaviour to Generate Customer’s Repurchase Intention: A Case of M-Commerce in Indonesia (GoFood)

Prastiwi, Septi Kurnia; Iswari, Putu Widhi

doi:10.18502/kss.v3i26.5391

Cited by 9 publications

(8 citation statements)

References 8 publications

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“…In a previous study, Tam et al (2019) found that information quality significantly affects consumer satisfaction. Another study explained that information quality had a significant influence on repurchase intention (Prastiwi & Iswari, 2019). Thus, the hypotheses related to information quality are as follows: H3: Information quality positively influences customer satisfaction.…”

Section: Information Qualitymentioning

confidence: 98%

Website Quality and The Role of Customer Satisfaction Toward Repurchase Intention: A Study of Indonesian E-Commerce

Hardiyanto

Firdaus²

2021

JMI

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A survey by Katadata shows that during the COVID-19 Pandemic, the e-commerce sector of Indonesia showed a significant rise of visitors. In addition, the number of visits to e-commerce websites is very high in the third Quarter of 2020. Additionally, the e-commerce sector is one of the highest contributors towards Indonesia’s gross domestic product (GDP). Thus, increasing consumer satisfaction and repurchase intention is essential for companies, especially in fashion products. This study aims to measure website quality on repurchase intention through the role of consumer satisfaction in the context of e-commerce in Indonesia.Furthermore, website quality has dimensions such as information quality, system quality, and e-service quality. This study uses a descriptive quantitative approach that focuses on e-commerce in Indonesia. The data is collected through online questionnaire which is distributed to 333 consumers who used e-commerce to buy fashion products and used for further analysis. To analyze each variable, partial least squares structural equation modelling (PLS-SEM) is used to test the hypotheses. This study found that all dimensions of website quality and customer satisfaction are determining factors in repurchase intention. Lastly, this research provides guidelines in providing strategies for companies in the context of e-commerce websites in Indonesia

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Section: Information Qualitymentioning

confidence: 98%

Website Quality and The Role of Customer Satisfaction Toward Repurchase Intention: A Study of Indonesian E-Commerce

Hardiyanto

Firdaus²

2021

JMI

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“…Maka dapat disimpulkan bahwa hipotesis keenam tidak didukung. Hal ini tidak sejalan dengan penelitian sebelumnya (Prastiwi & Iswari, 2019) yang menyatakan bahwa kualitas informasi memiliki pengaruh yang positif terhadap niat pembelian ulang.…”

Section: Hasil Dan Pembahasanunclassified

Determinan Niat Pembelian Ulang Pelanggan Shopee di Jakarta

Richardson

Cokki²

2023

JMK

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Penelitian ini bertujuan untuk mengetahui pengaruh popularitas, kemudahan penggunaan, kualitas informasi terhadap niat pembelian ulang serta menguji kepuasan pelanggan sebagai mediasi antara popularitas, kemudahan penggunaan, kualitas informasi dengan niat pembelian ulang. Populasi dari penelitian ini adalah 183 pengguna aplikasi Shopee di Jakarta. Metode yang digunakan dalam penelitian ini adalah convenience sampling dengan menyebar kuesioner secara online yang kemudian diolah menggunakan PLS-SEM. Hasil dari penelitian ini adalah popularitas dapat mempengaruhi kepuasan pelanggan, kemudahan penggunaan dapat mempengaruhi kepuasan pelanggan dan niat pembelian ulang. Kualitas informasi dapat mempengaruhi kepuasan pelanggan, kemudian kepuasan pelanggan dapat mempengaruhi niat pembelian ulang. Popularitas dapat mempengaruhi niat pembelian ulang melalui kepuasan pelanggan, kemudahan penggunaan dapat mempengaruhi niat pembelian ulang melalui kepuasan pelanggan, dan kualitas informasi dapat mempengaruhi niat pembelian ulang melalui kepuasan pelanggan. This study aims to determine the effect of popularity, ease of use, and quality of information on repurchase intentions and to examine customer satisfaction as a mediation between popularity, ease of use, and quality of information and repurchase intentions. The population of this research is 183 Shopee application users in Jakarta. The method used in this study is convenience sampling by distributing online questionnaires which are then processed using PLS-SEM. The results of this study are that popularity can affect customer satisfaction, ease of use can affect customer satisfaction, and repurchase intentions. The quality of information can affect customer satisfaction, then customer satisfaction can affect repurchase intentions. Popularity can influence repurchase intentions through customer satisfaction, ease of use can influence repurchase intentions through customer satisfaction, and information quality can influence repurchase intentions through customer satisfaction.

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“…Serta memiliki pernyataan jika tiap indikator dalam variabel rates terdapat kontribusi yang berpengaruh untuk mengukur variabel rates. Ditambah hasil pengujian ini juga sependapat dengan penelitian serupa dari (Yasri et al, 2020) serta (Prastiwi and Iswari, 2019), yaitu mengenai variabel tarif (rates) berpengaruh kepada repurchase intention melewati customer trust.…”

Section: Pembahasanunclassified

Peranan E-Service Quality, Rates Dan Customer Trust Bagi Repurchase Intention Jasa Kurir

Safitri¹,

Rizan²,

Rahmi³

2023

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The main objective of this study is to find out the direct and indirect effects of e-service quality and rates on repurchase intention with customer trust as the mediation. The research sample consisted of 250 respondents collected through the distribution of questionnaires. The data processing software employed is SPSS and LISREL 8.8 for the Structural Equation Model (SEM) method. The research sample consisted of 250 respondents, collected by distributing questionnaires online. Additionally, e-service quality together with rates also have a significant and positive effect on repurchase intention, both with or without the mediating role of customer trust. Furthermore, customer trust also has a significant and positive influence on repurchase intention. Therefore, if a courier service company aims to enhance repurchase intention, it needs to improve the quality of electronic services provided and offer competitive rates to customers. This will foster trust and boost the likelihood of repeat purchases.

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The Roles of Trust within Information Quality and Price to Engage Impulsive Buying Behaviour to Generate Customer’s Repurchase Intention: A Case of M-Commerce in Indonesia (GoFood)

Cited by 9 publications

References 8 publications

Website Quality and The Role of Customer Satisfaction Toward Repurchase Intention: A Study of Indonesian E-Commerce

Website Quality and The Role of Customer Satisfaction Toward Repurchase Intention: A Study of Indonesian E-Commerce

Determinan Niat Pembelian Ulang Pelanggan Shopee di Jakarta

Peranan E-Service Quality, Rates Dan Customer Trust Bagi Repurchase Intention Jasa Kurir

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