The Spanish version of the Emotional Labour Scale (ELS): A validation study

Picardo, Juan M.; López-Fernández, Consuelo; Hervás, María José Abellán

doi:10.1016/j.nedt.2012.12.008

Cited by 13 publications

(14 citation statements)

References 36 publications

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“…However, these factors have been investigated from other disciplinary perspectives (Brotheridge & Lee, 2003;Morris & Feldman, 1996Picardo, López-Fernández & Hervás, 2013;Yanchus, Eby, Lance & Drollinger, 2010).…”

Section: Emotional Labor In Korean Local Government: Testing the Consmentioning

confidence: 99%

“…In addition, there is research which has sought to emphasize the importance of situational factors (Brotheridge & Lee, 2003;Morris & Feldman, 1996Picardo et al, 2013;Yanchus et al, 2010). Based upon their definition of emotional labor as "the effort, planning, and control needed to express organizationally desired emotion during interpersonal transactions" (1996, p. 987), Morris and Feldman proposed that the concept is composed of frequency, attentiveness, variety, and emotional dissonance.…”

Section: Theoretical Background Emotional Labor and Related Conceptsmentioning

confidence: 99%

“…Despite the criticisms of Kruml and Geddes (2000), who utilized a two dimensional model of emotional labor, based on emotive effort and emotional dissonance, Morris and Feldman's work, and particularly their 1996 model, continues to be influential. For example, other studies have continued to include and build upon their dimensions, including frequency, intensity and variety of emotional display, duration of interaction, and surface and deep acting (Brotheridge & Lee, 2003), and frequency, intensity, variety, and surface and deep acting (Picardo et al, 2013;Yanchus et al, 2010).…”

Section: Theoretical Background Emotional Labor and Related Conceptsmentioning

confidence: 99%

“…The importance of frequency, attentiveness, and variety in other sectors (Brotheridge & Lee, 2003;Picardo et al, 2013;Yanchus et al, 2010), suggests that further investigation of these situational factors may also be beneficial in the field of public administration.…”

Section: Theoretical Background Emotional Labor and Related Conceptsmentioning

confidence: 99%

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Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance

Wilding

Chae²,

Jang

2014

Public Performance & Management Review

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Strong foundations for the study of emotional labor in public administration have been laid in recent years. A number of studies have operationalized emotional labor scales which have measured factors including emotion work, personal efficacy, type of acting, and positive/negative display rules. Still, less is known about how public employees are affected by the frequency, attentiveness and variety of emotional display, and emotional dissonance.The present study tests the consequences of these factors on job stress, burnout, and job satisfaction through the analysis of survey responses from local government employees in South Korea. The results reveal attentiveness, variety, and dissonance to impact the dependent variables in different ways, which suggests that future studies of emotional labor in public administration should consider these factors.

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Section: Emotional Labor In Korean Local Government: Testing the Consmentioning

confidence: 99%

Section: Theoretical Background Emotional Labor and Related Conceptsmentioning

confidence: 99%

Section: Theoretical Background Emotional Labor and Related Conceptsmentioning

confidence: 99%

Section: Theoretical Background Emotional Labor and Related Conceptsmentioning

confidence: 99%

See 2 more Smart Citations

Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance

Wilding

Chae²,

Jang

2014

Public Performance & Management Review

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“…11 Bu durum, gündelik yaşamda bireyin seçimine bağlı olsa da iş yerinde çoğu zaman zorunludur ve bu zorunluluk özellikle hemşirelerin görevlerine ek bir hizmet olarak düşünülebilmektedir. 12 Duygusal emek, gerçekte hissedilen duygularla, gösterilen duygular arasındaki ilişkiye bağlı olarak çalışanlar üzerinde farklı etkiler yaratabilmektedir. 13 Duygusal emek davranışı bireylerde robotik, bağımsız ve empatik olmayan davranışlara, tükenmişliğe, mutsuzluğa, kişilerarası iletişimde bozulmaya neden olur iken; hissedilmeyen duyguları hissediyormuş gibi davranmak, duygusal çeliş-kiyle birlikte bireyin kendisini sahte ve iki yüzlü hissetmesine neden olmaktadır.…”

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Relation of the Nurses of Internal Clinics with Level of Burnout and Behavior of Emotional Labor

Yilmaz¹,

Arslan²

2017

Turkiye Klinikleri J Nurs Sci

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Ö ÖZ ZE ET T A Am ma aç ç: : Dâhili kliniklerde çalışan hemşirelerin tükenmişlik düzeyleri ve duygusal emek davranış puanlarını belirlemek amacıyla tanımlayıcı olarak yapılmıştır. G Ge er re eç ç v ve e Y Yö ön nt te em ml le er r: : Araştır-manın evrenini dahili kliniklerde çalışan 193 hemşire oluşturmuş; çalışma, araştırma kriterlerine uygun 180 hemşire ile tamamlanmıştır. Verilerin toplanmasında hemşire tanıtım formu, Duygusal Emek Ölçeği ve Maslach Tükenmişlik Ölçeği kullanılmıştır. Elde edilen verilerin analizi için t-testi, tek yönlü varyans analizi, Pearson Korelasyonu Analizi ve Tukey HSD testleri kullanılmıştır. B Bu ul lg gu ul la ar r: : Çalışmaya katılan hemşirelerin yaş ortalaması 30,7±5,9 yıl olup, %80,0'ının kadın, %71,7'sinin evli ve %53,3'ünün lisans mezunu olduğu bulunmuştur. Mesleki özellikler ile tükenmişlik ölçeği alt boyutları incelendiğinde; çalışma düzeni ile kişisel başarı alt boyutu, tekrar aynı mesleği seçme durumu ile duygusal tükenme ve duyarsızlaşma alt boyutu, yaptığı işten memnun olma durumu ile duygusal tükenme, duyarsızlaşma ve kişisel başarı alt boyutları ile ilişki belirlenmiştir (p<0,05). Duygusal emek alt boyutlarından yüzeysel davranış ile kişisel başarı alt boyutları arasında, derinlemesine davranış ve duygusal çaba alt boyutu ile tükenmişlik ölçeği alt boyutları arasında pozitif yönde ve zayıf bir ilişkinin olduğu bulunmuştur. S So on nu uç ç: : Hemşirelerin tükenmişlik durumlarının orta düzeyde olduğu, tükenmişlik düzeyi ile duygusal emek davranışları arasında pozitif yönde ilişki olduğu, fakat bu ilişkinin zayıf düzeyde olduğu saptanmıştır. Hemşirelerde tükenmişlik yaşanmasına neden olan kurum kaynaklı faktörlerin düzeltil-mesi önerilebilmektedir.A An na ah ht ta ar r K Ke el li im me el le er r: : Hemşire; tükenmişlik; duygusal emek A AB BS ST TR RA AC CT T O Ob bj je ec ct ti iv ve e: : The research, was performed descriptively in order to determine the behaviors of emotional labor and the levels of burnout for nurses of internal clinics. M Ma at te er ri ia al l a an nd d M Me et th ho od ds s: : The universe of study consisted of 193 nurses working in internal clinics and study was completed with 180 nurses who meet the criteria of research. The questionnaire form, Emotional Labor Scale, and Maslach Burnout Scale were used for collecting the data. T-test, single direction variance analysis, Pearson correlation analysis and Tukey HSD tests were used for analyzing the data obtained. R Re es su ul lt ts s: : The average age of nurses participated in study was 30.7±5.9 and 80% of them were found as women, 71.7% of them were as married and 53.3% were as bachelor's degree. The situation of re-electing the same occupation and the sub-dimension of emotional exhaustion and depersonalization, the situation of being satisfied with the work and emotional exhaustion, the subdimensions of depersonalization and personal accomplishment while the professional features and the sub-dimensions of burnout scale were examined (p<0.05). There was found was a positive and poor relation bet...

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Emotion Regulation Can Build Resources: How Amplifying Positive Emotions Is Beneficial for Employees and Organizations

et al. 2023

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The Spanish version of the Emotional Labour Scale (ELS): A validation study

Cited by 13 publications

References 36 publications

Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance

Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance

Relation of the Nurses of Internal Clinics with Level of Burnout and Behavior of Emotional Labor

Emotion Regulation Can Build Resources: How Amplifying Positive Emotions Is Beneficial for Employees and Organizations

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