The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

Phillips, B. D.; Tan, Thomas Tsu-wee; Julian, Craig C

doi:10.1108/08876040610704900

Cited by 27 publications

(19 citation statements)

References 29 publications

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“…'Emotional work/labour' is defined as the "requirement to display organisationally desired emotions. "(p371) 38 This results in emotional dissonance (the holding conflicting emotions -personally experienced and professionally required), 39 which in turn results in the need for emotional suppression (the conscious inhibition of one's own emotional expressive behaviour while emotionally aroused). This is associated with 1. burnout in other healthcare workers; 38;40 2. impairment of mental performance (memory and decision-making tasks); 41;42 3. increased sympathetic activation of the cardiovascular system, 43 whilst, experimentally, having no effect on the subjective experience of emotion.…”

Section: Discussionmentioning

confidence: 99%

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

2015

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Background and Aims: Dentistry is widely reported to be a stressful profession. There is a limited body of research relating to the coping strategies used by dentists whilst in clinical situations. This study aims to use qualitative methods to explore the full extent of the coping strategies associated with stressful events in primary dental practice. Method: Semi-structured interviews were conducted with 20 dentists within a 50 mile radius of Lincoln. A thematic analysis was conducted on verbatim transcriptions thereby identifying 6 Themes and 35 codes. Results: Participants described both problem-focussed and emotion-focussed strategies. The strategies used had a variety of outcomes in the context of use. Most dentists denied that their emotions affected their decision making, but then proceeded to describe how they were influential. Discussion and Conclusion: Dentists use a wide variety of coping strategies some of which are maladaptive. Training in the development and recognition of appropriate coping decisions would be appropriate as they would, potentially, improve practitioner decision making and wellbeing.

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Section: Discussionmentioning

confidence: 99%

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

2015

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“…Employees in frontline service jobs are susceptible to emotional dissonance (Phillips et al, 2007). Such employees are also confronted with emotional exhaustion, which is a form of workrelated strain and refers to the lack of energy and depletion of emotional resources due to excessive psychological demands (Boles et al, 2000).…”

Section: Introductionmentioning

confidence: 99%

Emotional dissonance and emotional exhaustion among hotel employees in Nigeria

Karatepe

Aleshinloye

2009

International Journal of Hospitality Management

178

149

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“…Timothy, Remus and Brent (2006) stated that work-family conflict generate the specific emotional reaction in the form of guilty and hostility at work and at home. Employees in such situation are susceptible to emotional dissonance (Phillips et al, 2007). Such employees are also confronted with emotional exhaustion, which is a form of work related strain and refers to the lack of energy and depletion of emotional resources due to excessive psychological demands (Boles et al, 2000).…”

Section: Background/literaturementioning

confidence: 99%

Investigation on the Impact of Job Stressors on Nurses in Malaysia

Long¹,

Kowang²,

Ping³

et al. 2014

ASS

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Stress can affect individual's performance which in turn can impact an organization's performance. This study was conducted in order to gain a better understanding of what types of situations cause stress in health service providers and how that stress affects job performance especially services that provided to the patients in hospitals. Authors hope to identify the relationship between the job stressors towards job performance of nurses. 300 questionnaires were distributed to qualified nurses in 7 private hospitals across Malaysia. Statistical Package for Social Sciences (SPSS) was used as the software to analyze the data and test the hypotheses. Outcomes from a series of hypothesis tests support the researchers' study that each independent variable has significant relationship to job performance of nurses.

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The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

Cited by 27 publications

References 29 publications

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

Emotional dissonance and emotional exhaustion among hotel employees in Nigeria

Investigation on the Impact of Job Stressors on Nurses in Malaysia

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