“…BPA research explores cognitive and decision biases amongst bureaucrats, as well as interactions between bureaucrats and citizens, highlighting issues such as policy alienation, coping, and the processing of performance information by both bureaucrats and citizens (see for example Baekgaard et al, 2019;Baviskar & Winter, 2017;Borrelli & Lindberg, 2018;Hallsworth et al, 2018;Harrits, 2019;James & Van Ryzin, 2017;Loyens, 2015;Thomann et al, 2018;Tummers, 2017). Work in the BPA tradition also explores bureaucratic stereotyping (Harrits, 2019;Moseley & Thomann, 2021), discrimination (Akram, 2018;Hardin & Banaji, 2013;Olsen et al, 2021), and the psychological effects of public service failure. New research is also emerging on how to mitigate cognitive and decision biases amongst actors in the bureaucracy including civil servants and public managers (Bellé & Cantarelli, 2017;Brest, 2013;Cantarelli et al, 2020;Hallsworth et al, 2018).…”