The use of a mixed method approach to evaluate m-Government implementation

Noprisson, Handrie; Husin, Nanang; Utami, Marissa; Rahayu, Puji; Sucahyo, Yudho Giri; Sensuse, Dana Indra

doi:10.1109/icitsi.2016.7858195

Cited by 12 publications

(7 citation statements)

References 5 publications

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“…Pengujian usability yang mudah dan efektif adalah dengan memberikan pertanyaan pada pengguna. Pertanyaan dapat dibuat sendiri dengan beberapa atribut sendiri [7] atau menggunakan angket khusus seperti QUIS [9] dan SUS [22]- [24]. Dari banyaknya kuesioner usability, SUS merupakan kuesioner yang sederhana dan paling dapat diandalkan [25].…”

Section: Usabilityunclassified

Perancangan dan Evaluasi User Interface Aplikasi Smart Grid Berbasis Mobile Application

Susilo¹,

Wijaya²,

Hartanto³

2018

Jurnal Nasional Teknik Elektro dan Teknologi Informasi (JNTETI)

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Smart grid mobile application is a modernization in the consumption of electric power. Based on current research on smart grid mobile applications, it has investigated to the monitoring function, regulating, and scheduling energy consumption only. In the other case, the process of selling and buying electrical power is not inspected yet. This paper designed the user interface (UI) of smart grid mobile application in the process of selling and purchasing the electrical power. This combined Materials Design for Android (MDfA) with a design that adopts Common Element Sets (CES). The results of UI design were tested using usability and User Experience (UX). Usability test used System Usability Scale (SUS) and UX test used User Experience Questionnaire (UEQ). The results of usability testing obtained a score of 72 that was considered above average and included in the category "good". UX test in each aspect obtained a score as follows: attractiveness 1.925, perspicuity 1.975, efficiency 1.913, dependability 1.730, stimulation 1.938, and novelty 1.988. Overall UX testing results were included into the category "very good". Intisari-Aplikasi mobile smart grid merupakan modernisasi dalam konsumsi daya listrik. Saat ini, penelitian mengenai aplikasi mobile smart grid sampai pada fungsi pemantauan, mengatur, dan menjadwalkan konsumsi energi saja. Proses menjual dan membeli daya listrik belum ada. Makalah ini merancang user interface (UI) aplikasi mobile smart grid pada proses menjual dan membeli daya listrik. Desain UI aplikasi mobile smart grid menggabungkan penggunaan Materials Design for Android (MDfA) dengan desain yang mengadopsi Common Element Sets (CES). Hasil desain UI diuji menggunakan usability dan User Experience (UX). Usability test menggunakan System Usability Scale (SUS) dan Uji UX menggunakan User Experience Questionnaire (UEQ). Hasil uji usability mendapatkan skor 72 yang dianggap di atas rata-rata dan masuk dalam kategori "baik". Uji UX masing-masing mendapat nilai sebagai beikut:

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Section: Usabilityunclassified

Perancangan dan Evaluasi User Interface Aplikasi Smart Grid Berbasis Mobile Application

Susilo¹,

Wijaya²,

Hartanto³

2018

Jurnal Nasional Teknik Elektro dan Teknologi Informasi (JNTETI)

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“…DKI Jakarta mobility is moving rapidly, making it necessary for the government to be more efficient and effective in maximizing interconnected communication and information technology in every public sector, hence the need to realize the smart city concept. Qlue comes as the solution in 2014 to capture and respond to citizen complaints in Jakarta on mobile devices (Noprisson et al, 2017).…”

Section: Qlue and Dki Jakartamentioning

confidence: 99%

Citizens Relationship Management (CRM) in Jakarta: Does its work or not?

Salsabila

Dzinnun

Nurmandi

et al. 2020

IJD

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Level of citizen participation has increased in the advent of digital government. A significant change in participation behavior through the Government's web 3.0 platform occurred in 2017, right after the Government of DKI Jakarta decided to move to the new web 4.0 platform without removing the previous one. Findings revealed that there is an overlapping and confusion in the community since both platforms are still running in the same time. However, there has been a significant drop in the level of e-participation on the web 3.0 platform, and yet based on the number of reports, there is no indication that the community has moved to the web 4.0 platform. This academic paper will analysis either the implementation of the new platform is a good idea or not by comparing the data gathered from the government Citizens Relationship Management (CRM) platform and the previous platform. Data gathered were analyzed by referring to sustainable and replicability aspect. Moreover, a policy analysis on prior and subsequently the changes are needed to examine either a new policy would lead to a better good governance practiceKeywords: e-government, integrated governance, smart city, DKI jakarta AbstrakTingkat partisipasi masyarakat meningkat dengan munculnya pemerintahan digital. Perubahan signifikan pada perilaku partisipasi melalui platform web 3.0 Pemerintah terjadi pada tahun 2017, tepat setelah Pemerintah DKI Jakarta memutuskan untuk pindah ke platform web 4.0 baru tanpa menghapus yang sebelumnya. Temuan mengungkapkan bahwa ada tumpang tindih dan kebingungan di komunitas karena kedua platform masih berjalan dalam waktu yang bersamaan. Namun, telah terjadi penurunan yang signifikan pada tingkat partisipasi elektronik pada platform web 3.0, namun berdasarkan jumlah laporan, tidak ada indikasi bahwa komunitas telah berpindah ke platform web 4.0. Makalah akademik ini akan menganalisis apakah implementasi platform baru itu ide yang baik atau tidak dengan membandingkan data yang dikumpulkan dari platform Citizens Relationship Management (CRM) pemerintah dan platform sebelumnya. Data yang terkumpul dianalisis dengan mengacu pada aspek keberlanjutan dan replikasi. Selain itu, analisis kebijakan tentang perubahan sebelumnya dan selanjutnya diperlukan untuk memeriksa apakah kebijakan baru akan mengarah pada praktik tata kelola yang lebih baik.Kata kunci: e-government, pemerintahan terintegrasi, smart city, DKI jakarta

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“…Little et al, on the other hand, gathered feedback about a mobile application for patients rehabilitating [15]. Furthermore, Dexheimer et al evaluated the usability of Self-Monitoring Activity-Restriction and Relaxation Treatment (SMART) application for youth with morbidity associated with mild traumatic brain injury (mTBI) [16], while Noprisson et al dealt with evaluating the m-Government application [17]. Besides, Harrati et al explored user satisfaction with the e-learning system [1].…”

Section: System Usability Scalementioning

confidence: 99%

Measuring usability and purchase intention for online travel booking: A case study

Ani

Noprisson

Ali³

2019

IRASE

Self Cite

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User experience is vital in usability evaluation to understand all aspects of user interactions with a product or system. The usability includes user satisfaction, efficiency, and effectiveness to achieve certain goals. On the other hand, to support the sustainability of the business, it is necessary to know the factors that significantly affect purchase intention through online travel booking application. The main aim of this paper is to investigate the usability of online travel booking system and consumer-level factors of purchase intention in online travel booking application. The research attempt to find whether product diagnosticity influences perceived quality and product trust and generally impacts purchase intention. In this study, we select an existing online travel booking application named Traveloka. The system usability scales (SUS) were used to evaluate the usability for web applications. A total of 1,225 respondents participate in online questionnaire using Google form. Most of the respondents recruited are based in Jakarta, Indonesia. The overall SUS score is only 56.13 from 100. The results show that intention for purchase is influenced by product trust and perceived quality. Moreover, the product diagnosticity (PD) supported perceived quality (PQ) and product trust (PT), and variable of product trust (PT) also supported perceived quality (PQ).

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The use of a mixed method approach to evaluate m-Government implementation

Cited by 12 publications

References 5 publications

Perancangan dan Evaluasi User Interface Aplikasi Smart Grid Berbasis Mobile Application

Perancangan dan Evaluasi User Interface Aplikasi Smart Grid Berbasis Mobile Application

Citizens Relationship Management (CRM) in Jakarta: Does its work or not?

Measuring usability and purchase intention for online travel booking: A case study

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