Theoretical constructs in practice: managers rate their importance

Rutherford, Denney G.; Schill, William John

doi:10.1016/0278-4319(84)90002-1

Cited by 5 publications

(2 citation statements)

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“…These studies aim to show the relevance of specific functions to career development and illustrate how individuals are mobile and use different functions to develop their skills. For example, Kelliher and Johnson (1987) examine the role of the personnel function, Plunket and Berger (1984) explore the sales and marketing function, and the housekeeping function is examined by Rutherford and Schill (1984). Each of these studies outline the nature of the skills that are developed in these specific functions.…”

Section: Career Mobilitymentioning

confidence: 99%

The career paths of hotel general managers in Mauritius

Ladkin

Juwaheer²

2000

International Journal of Contemporary Hospitality Management

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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Section: Career Mobilitymentioning

confidence: 99%

The career paths of hotel general managers in Mauritius

Ladkin

Juwaheer²

2000

International Journal of Contemporary Hospitality Management

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“…Rutherford and Schill [16] develop a model to reconstruct knowledge structures and activities for the hotel housekeeping department. Eriksson and Li [7] establish the industry's response to growing competition and pressure to restructure considering the working conditions and experience of housekeepers in various hotel types.…”

Section: Literature Reviewmentioning

confidence: 99%

A Performance Measurement Model Minimizing Housekeeping Personnel Costs

Sarı

2016

Int. J. Fuzzy Syst.

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The personnel cost of a housekeeping department mostly has the largest percentile among the costs of personnel who do not have a direct interaction with the customers. This fact makes housekeeping personnel costs the very first component that has to be decreased. Because of this, it is an important issue to minimize housekeeping costs and make an effective housekeeping schedule for hotels especially luxury hotels. This paper proposes a fuzzy score-based performance measurement model to manage the number of workers recruited for the housekeeping department which focuses on the minimization of total human resources costs. The steps of the model utilize time studies, expert opinions and past data. The proposed model is applied to a real case, and the results show that the proposed model has significant improvements on the performance of the department while decreasing the total human resources costs of housekeeping department and the requirement for the seasonal workers. The model results in less human resources turnover ratios and less customer complaints on room cleanliness.

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Hotel general managers: A review of prominent research themes

Ladkin

1999

Int. J. Tourism Res.

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Theoretical constructs in practice: managers rate their importance

Cited by 5 publications

References 1 publication

The career paths of hotel general managers in Mauritius

The career paths of hotel general managers in Mauritius

A Performance Measurement Model Minimizing Housekeeping Personnel Costs

Hotel general managers: A review of prominent research themes

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