Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan  Di Puskesmas Baturetno

Handayani, Sri

doi:10.26576/profesi.135

Cited by 40 publications

(41 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Patient Satisfaction at MCH Polyclinic and FP PHC of Gedongtengen in Yogyakarta City, that the respondent's characteristics were based on patient satisfaction at the MCH Polyclinic and FP PHC of Gedongtengen in Yogyakarta City, most respondents considered that they were satisfied as many as 79 respondents (66.4%). In line with research from Handayani (2016), of the five aspects assessed to determine the level of patient satisfaction with health services (outpatient) at Baturetno Health Center showed that patients were satisfied.…”

Section: Resultssupporting

confidence: 52%

Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

Mustika¹,

Utami²,

Sukismanto³

2019

JHealthEdu

View full text Add to dashboard Cite

Background: Quality of service is an important indicator in measuring patient satisfaction. Based on the results of a preliminary study in 10 patients, in terms of the dimension of reliability quality, 30% said satisfied and 70% less satisfied; in terms of the dimension of empathy quality, 20% said very satisfied and 80% satisfied; in terms of the dimension of assurance, 90% said satisfied and 10% unsatisfied; in terms of the dimension of responsiveness, 10% said very satisfied, 80% satisfied and 10% less satisfied; in terms of the dimension of tangible, 90% said satisfied and 10% less satisfied. the aim of this study is to identify the association between dimension of health service quality and patient satisfaction in Maternal & Child Health and Family Planning Polyclinic at Pimary Healthcare Center (PHC) of Gedongtengen, Yogyakarta. Methods: This research employed a descriptive analytical method with cross sectional approach. The population consisted of 170 respondents. Samples were taken using purposive sampling, resulting in 119 respondents as samples. Data were statistically tested using Kendall’s Tau. Results: The results of statistical test indicated that there was a correlation between the dimension of reliability, empathy, assurance, responsiveness, and tangible to patient satisfaction. Conclusion: There are correlations of the dimensions of reliability, empathy, assurance, responsiveness and tangible with patient satisfaction.

show abstract

Section: Resultssupporting

confidence: 52%

Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

Mustika¹,

Utami²,

Sukismanto³

2019

JHealthEdu

View full text Add to dashboard Cite

show abstract

“…dari semua pertanyaan yang diajukan sebanyak 90% atau lebih responden menyatakan puas dengan layanan puskesmas. 6,9 Lingkungan fasilitas pelayanan kesehatan yang nyaman merupakan salah satu layanan yang diharapkan (expected service) oleh pasien sebagai konsumen di Puskesmas, suatu pelayanan akan dinilai bermutu jika mampu memenuhi harapan konsumen. 10 Aspek assurance menilai reputasi puskesmas, persepsi pasien mengenai kompetensi dokter dan perawat, kesopanan, serta keramahan petugas administrasi dan tenaga kesehatan.…”

Section: Hasil Dan Pembahasanunclassified

Kepuasan Pasien Terhadap Layanan Puskesmas BLUD di Kota Semarang

Suryawati

Nandini

Handayani

2019

Jurnal Manajemen Kesehatan Indonesia

View full text Add to dashboard Cite

Primary Health Centre (PHC) is one of the public institution which have important role to provide health care services to the community. According to Regulation of Semarang Major no. 13 year 2016 about Governance Pattern of Local Public Service Institution (BLUD) of Puskesmas, since 2017 PHC in Semarang transformed into BLUD PHC which enable PHC to be more flexible, productive, efficient, and effective on managing their resources and finance. This research objective was to identify patient satisfaction of BLUD PHC in Semarang. This was quantitative research with cross-sectional design and research variables are tangible, reliability, responsiveness, assurance, empaty, dan patient’s satisfaction. Respondents were 140 patients of BLUD PHC in Semarang City: Bulu Lor, Gayamsari, Pudakpayung, Bangetayu, Halmahera, Kedungmundu, dan Mangkang. Result showed that most of the patient satisfied with the health care services in PHC. From all of the indicators, more than 80% respondents stated that they were satisfied with the services in PHC. The highest score was on responsiveness aspect, which 95.0% patient scored high on the PHC responsiveness. It could be because PHC already maximize their resources to provide high quality health care services.

show abstract

“…Selain itu, aspek ini juga merujuk pada kemampuan staf untuk mendengarkan dan mengakomodir kebutuhan dan keluhan pasien serta adanya sistem keluhan dan saran yang terbuka dan memadai. Kualitas proses tampak pada pelayanan medis yang dirasakan oleh konsumen, jenjang administrasi dan birokrasi simple dan mudah dipahami/dijalankan akan memudahkan pasien dalam setiap kegiatan penggunaan layanan rumah sakit baik yang berkaitan langsung dengan proses periksa, perawatan atau penyembuhan seperti ketika ingin rawat inap, konsultasi obat, konsultasi gizi, layanan bank darah oleh PMI, maupun proses administrasi penunjang seerti sistem klaim BPJS atau asuransi (Handayani 2016;Kartikasari et al 2014). Proses yang diberikan dirasa cukup bagi pasien dan masih terbuka peluang untuk melakukan perbaikan disegala lini.…”

Section: Uji Instrumenunclassified

“…Variabel kualitas layanan secara umum berpengaruh positif terhadap kepuasan pasien (Gunawan and Djati 2011;Handayani 2016;Izadi et al 2017;Kartikasari et al 2014;Wan Rashid and Jusoff 2009). Hal ini menunjukkan bahwa pelayanan dari semua aspek merupakan salah satu kunci untuk meningkatkan kepuasan pasien.…”

Section: Uji Instrumenunclassified

Pengaruh Elemen-Elemen Healthcare Service Quality (Hcsq) Terhadap Kepuasan Pasien Rumah Sakit Bina Sehat Jember

Nugraha¹,

Suryaningsih²,

Paramita³

2018

BISMA

View full text Add to dashboard Cite

The purpose of this study is to analyze the effect of Health Care ServiceQuality (HCSQ) elements, that consist of physical environmental quality andinteraction quality, on patient satisfaction in Bina Sehat Hospital, Jember. Thepopulation was the patient of Bina Sehat Hospital. Using purposive samplingtechnique, the sample consisted of 100 respondents. Data were analysed usingmultiple linear regression. The results showed that partially and simultaneously,physical environmental quality and interaction quality had a positive significanteffect on patient satisfaction.Keywords: HSQC, interaction quality, patient satisfaction, physical environmentalqualityAbstrak: Tujuan penelitian ini adalah untuk menganalisis pengaruh elemenelemen HCSQ, yang terdiri dari physical environmental quality dan interactionquality, terhadap kepuasan pasien Rumah Sakit (RS) Bina Sehat Jember. Populasidalam penelitian ini yaitu pasien rawat inap di RS Bina Sehat. Teknik pengambilansampel yang digunakan adalah purposive sampling dengan sampel sebanyak 100responden. Metode analisis data yang digunakan adalah regresi linear berganda.Hasil penelitian menunjukkan bahwa secara parsial dan simultan variabel physicalenvironmental quality dan interaction quality berpengaruh positif signifikanterhadap kepuasan pasien.Kata Kunci: HSQC, interaction quality, kepuasan pasien, physical environmentalquality

show abstract

Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan Di Puskesmas Baturetno

Abstract: Abstrak

Cited by 40 publications

References 0 publications

Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

Association of Health Service Quality with Patient Satisfaction in Primary Healthcare Center of Gedongtengen Yogyakarta

Kepuasan Pasien Terhadap Layanan Puskesmas BLUD di Kota Semarang

Pengaruh Elemen-Elemen Healthcare Service Quality (Hcsq) Terhadap Kepuasan Pasien Rumah Sakit Bina Sehat Jember

Contact Info

Product

Resources

About