To email or not to email: The impact of media on psychophysiological responses and emotional content in utilitarian and romantic communication

Wells, Taylor; Dennis, Alan R.

doi:10.1016/j.chb.2015.07.036

Cited by 15 publications

(7 citation statements)

References 54 publications

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“…No matter whether it is framed as prosocial organizational behaviors (Bagozzi & Moore, 1994; Brief & Motowidlo, 1986; George & Bettenhausen, 1990; Kelley & Hoffman, 1997; N. Malhotra & Ackfeldt, 2016), emotional intelligence (Edelson et al, 2015; Holt, 2015; Sigmar, Hynes, & Hill, 2012; Wells & Dennis, 2016), organizational citizenship behavior (L. A.…”

Section: Results and Preliminary Findingsmentioning

confidence: 99%

Leading by Tweeting

Naidoo

Dulek

2016

International Journal of Business Communication

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This study examines the extent to which the leaders of business schools engage with Twitter to reach diverse audiences, the possible links between Twitter usage and the ranking of the Dean’s respective business college, and the linguistic/stylistic approaches adopted. We employed sentiment analysis to examine the linguistic approaches among the various tweets from the Dean’s account. The findings of the study suggest speaking at stakeholders from a public microblog may not be the most effective way to connect with them. Notwithstanding, biological and cognitive constraints limit the economy of attention and relationships in an online world.

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Section: Results and Preliminary Findingsmentioning

confidence: 99%

Leading by Tweeting

Naidoo

Dulek

2016

International Journal of Business Communication

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“…they carefully choose which aspects of their lives to emphasize (Gonzales and Hancock, 2011). As a consequence, OSNs can be considered nests of narcissism (Wells and Dennis, 2016). Different tools for impression management – friends' acceptance/rejection, the cover picture and the photos displayed – are available on platforms such as Facebook and Instagram (Amichai-Hamburger and Vinitzky, 2010).…”

Section: Introductionmentioning

confidence: 99%

Others' fortune in online vs offline settings: how envy affects people's intention to share information

Vázquez

Serrano

2021

INTR

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PurposeThis paper aims to fill a gap in the existing literature by answering the following question: is the effect of envy on people's intention to share information the same in offline settings and on online social networks?Design/methodology/approachTwo studies demonstrate (1) how envy that results from upward social comparisons affects people's intention to share information and (2) the difference between online and offline settings.FindingsThe likelihood of sharing information susceptible of triggering envy is lower in online social networks than in an offline scenario.Research limitations/implicationsIn digital environments, feelings of envy depend on the number of social comparisons that the individual is exposed to.Practical implicationsThis research recommends (1) incorporating tools that allow online social network users to feel part of their network's successes, (2) promoting offline diffusion of information and (3) encouraging people to play an active role when using online social networks.Social implicationsBenefits can be derived from offering tools that permit receivers to take advantage of the selective self-presentation of other users. Such tools could have positive consequences for the welfare of online social network users.Originality/valueTo date, the literature has paid no attention to envy as an engine of information sharing. This aspect is especially relevant when discussing platforms whose main goal is precisely information sharing and that offer fertile ground for upward social comparisons.

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“…Email usage as well as other text-based communication forms is expected to continuously grow in coming years, as it warrants sufficient control over the information being shared and the way the message is crafted, allowing the writer to actively influence self-representation, even more so than in FTF interaction or videoconferencing ( Wells and Dennis, 2016 ; Marlow et al, 2017 ). However, as emails are asynchronous and relatively lean in social information, they leave much room for the reader’s interpretation.…”

Section: Introductionmentioning

confidence: 99%

Do You Get What I Mean?!? The Undesirable Outcomes of (Ab)Using Paralinguistic Cues in Computer-Mediated Communication

2021

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The shift to working from home, which has intensified due to Covid-19, increased our reliance on communication technology and the need to communicate effectively via computer-mediated communication and especially via text. Paralinguistic cues, such as repeated punctuation, are used to compensate for the lack of non-verbal cues in text-based formats. However, it is unclear whether these cues indeed bridge the potential gap between the writer’s intentions and the reader’s interpretations. A pilot study and two experiments investigated the effect of using repeated punctuation on behavioral intention to assist an email writer in a work-related situation. Findings demonstrate that while the intentions behind using repeated punctuation relate to signaling situational importance or affective state, behavioral intentions are driven by dispositional rather than situational attributions. Specifically, the use of repeated punctuation reduces perceived competence of the message writer and consequently decreases positive behavioral intentions. Overall, the study challenges the simplified view of paralinguistic cues as communication facilitators, highlighting their potential harmful effects on impression formation and behavioral intentions in the digital age.

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To email or not to email: The impact of media on psychophysiological responses and emotional content in utilitarian and romantic communication

Cited by 15 publications

References 54 publications

Leading by Tweeting

Leading by Tweeting

Others' fortune in online vs offline settings: how envy affects people's intention to share information

Do You Get What I Mean?!? The Undesirable Outcomes of (Ab)Using Paralinguistic Cues in Computer-Mediated Communication

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