Total Quality Management in Higher Education: A Review

Al‐Hasan, Muath; Arabia, Saudi; Al-Kassem, Amer Hani

doi:10.5296/ijhrs.v4i3.6368

Cited by 20 publications

(12 citation statements)

References 27 publications

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“…Improvement of quality services (Farooq et al, 2007;Ali & Shastri, 2010;Zakuan et al, 2012;Todorut, 2013;Zabadi, 2013;In'airat & Al-Kassem, 2014), more efficient operations and improvement (Zakuan et al, 2012;Todorut, 2013;Zabadi, 2013) and perceived corporate picture (Zakuan et al, 2012) are some benefits which are confirmed in this study. Moreover, the advantage over other organizations (Zakuan et al, 2012;Zabadi, 2013;In'airat & Al-Kassem, 2014) is an important positive result of QM practices that in this study was referred to as an advantage over other HEIs in responding to the limited funding.…”

Section: Benefits Of Qm Practicessupporting

confidence: 75%

“…TQM has been exceedingly acknowledged and successfully implemented in many organizations, providing them with the advantage in international and in local markets through the creation of high quality services or products to satisfy the needs of the customers (Zakuan et al, 2012;In'airat & Al-Kassem, 2014). According to Zabadi (2013), there are potential benefits from TQM adoption such as maintenance competitiveness, emphasis on the market needs, elimination of inefficiencies, satisfaction of the demands of stakeholders, reduction of the cost of performance, increase of production capacity, high level of service quality excellence and high level in all areas of an organization.…”

Section: Benefits Of Qm Implementationmentioning

confidence: 99%

“…According to In'airat and Al-Kassem (2014) CSFs are the significant fields of exercise that have to be carried out well in order for an organization to accomplish its target. The knowledge of CSFs is vital in order to improve QM practices such as TQM (Zakuan et al, 2012).…”

Section: Csfs Of Qm Implementationmentioning

confidence: 99%

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Quality Management in Higher Education: Review and Perspectives

Papanthymou¹,

Δάρρα²

2017

HES

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This paper is a review which presents a summary of 52 studies from 2006 to 2016 in Quality Management (QM) within Higher Education Institutes (HEIs). The aim of this paper is to submit evidence regarding the level of QM in HEIs, particularly in developing countries, and also to enhance the research in the field of QM. The findings reveal that from 2013 onward there is an increased interest in the items of QM mainly in Arabic countries. Moreover, the findings include Critical Success Factors (CSFs), obstacles and benefits that confirm and supplement previous literature. The type (private or public) and age of university, transformational leadership, integration, respect of a person, character, constructive conflict, creative tension, enthusiasm, awareness and orientation of employees and faculty and resource allocation are CSFs that this study reveals. Also, infrastructure limitations focused on human and financial capital, limited involvement of stakeholders and measurement of a complex range of performance indicators are barriers which enrich the analysis. Moreover, the extra benefits of QM practices are that QM is appropriate to the purpose of HEIs, meets the expectations and the new roles of HEIs, and lastly, the implementation of QM practices can solve problems and propose solutions.

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Section: Benefits Of Qm Practicessupporting

confidence: 75%

Section: Benefits Of Qm Implementationmentioning

confidence: 99%

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Quality Management in Higher Education: Review and Perspectives

Papanthymou¹,

Δάρρα²

2017

HES

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“…These findings confirm a relevant research (Manola & Tsarouhas, 2010), which investigated the contribution of TQM tools to improve the quality of administrative services in a higher education institution and showed that the implementation of these tools could show problems, propose solutions and help define procedures that will be useful to improve the quality of the administrative services of a higher education institution. In addition, the above-mentioned findings of the present study confirm the findings of other relevant research, which focused on the study of the results of the implementation of various TQM tools and practices (Korre-Natsi, 2003;Quinn et al, 2009;Ali & Shastri, 2010;Nyaoga et al, 2010;Manola & Tsarouhas, 2010;Pilava, 2012;Antoniadou & Hatzipanayiotou, 2012;Zabadi, 2013;Oluseye et al, 2014;In'airat & Al-Kassem, 2014;Alzhrami et al, 2016;Saha, 2016) and confirmed the benefits of the implementation of them.…”

Section: Official Website Of the Departmentsupporting

confidence: 79%

“…Other studies focus on identifying the most important dimensions of the quality of provided services (Chua, 2004;Lagrosen et al, 2004;Tsinidou et al, 2010;Saberi et al, 2015;Tarí & Dick, 2016). Moreover, there are studies that focus on the results from the adoption of various TQM tools and practices (Korre-Natsi, 2003;Quinn et al, 2009;Ali & Shastri, 2010;Nyaoga et al, 2010;Manola & Tsarouhas, 2010;Pilava, 2012;Antoniadou & Hatzipanayiotou, 2012;Zabadi, 2013;Oluseye et al, 2014;In'airat & Al-Kassem, 2014;Alzhrani et al, 2016;Saha 2016). …”

Section: Introduction Of the Problemmentioning

confidence: 99%

The Implementation of Total Quality Management in Greek Higher Education: The Case of Electronic Administrative Services

Papanthymou¹,

Δάρρα²

2018

IES

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The basic aim of this paper is to investigate the contribution of Total Quality Management (TQM) approach to improve the quality of electronic administrative services of the Department of Primary Education of the University of the Aegean. This research conducted during the second semester of the academic year 2016-17 and aims to implement specific TQM tools. A questionnaire responded by 128 undergraduate students were used to select the processes in which the TQM tools were implemented and an interview was conducted with two persons from the staff of the academic administration. The results of the survey show that the causes of failures were the human factor (students, academic staff and administrative staff) and weaknesses in the electronic services. Corrective actions are also proposed to correct to some extent the identified failures. Finally, the triptych-man, Information and Communication Technologies (ICT) and TQM contribute to the quality of electronic administrative services.

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Measuring Critical Success Factors for Six Sigma in Higher Education Institutions: Development and Validation of a Surveying Instrument

et al. 2020

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Critical success factors are key elements that enable the success of projects. This research work proposes the design and validation of an instrument to evaluate the implementation of six sigma critical success factors during improvement projects in higher education institutions. Eleven critical success factors were selected from the literature on the six sigma methodology, including managerial participation and commitment, six sigma linkage with the institutional strategy, six sigma linkage with suppliers, communication, and team member selection, among others. The instrument was validated among Mexican higher education institutions, from which 743 surveys were collected. Namely, the instrument was administered to experienced improvement project developers. Then, the collected data were analyzed, first by means of an exploratory factor analysis, and later with a confirmatory factor analysis using software program SPSS Amos R. Our results demonstrate that the proposed instrument is statistically valid, so it can be used by higher education institutions to evaluate how Six Sigma critical success factors are handled during improvement projects development. Similarly, the survey can help universities detect areas of opportunity when adopting the six sigma methodology and fit models to evaluate how critical success factors interact among them to achieve the expected results of improvement projects. INDEX TERMS Confirmatory factor analysis, construct validation, higher education, improvement projects, six sigma.

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Total Quality Management in Higher Education: A Review

Cited by 20 publications

References 27 publications

Quality Management in Higher Education: Review and Perspectives

Quality Management in Higher Education: Review and Perspectives

The Implementation of Total Quality Management in Greek Higher Education: The Case of Electronic Administrative Services

Measuring Critical Success Factors for Six Sigma in Higher Education Institutions: Development and Validation of a Surveying Instrument

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