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Total Quality Management (TQM) is a perception, which educational institutions can only attain through long period of planning, by the formulation and execution of annual quality program, which substantially moves towards the accomplishment of the vision. Application of TQM concepts is one of such degree, which will go a long way in reviving the higher education system. This study endeavors to analyze TQM in higher education and outline the literature on Critical Success Factors (CSF) and its execution in all areas. The study concludes the CSF and its execution in higher education institutions. Some institutions already enjoyed the advantages of TQM methods in their programs with determination and strict adoption of the system to achieve their goals. The insight of this review is giving feedbacks of the recent studies on how TQM system will be able to utilize different instruments and hypothesis to legitimize employees, create a positive friendly environment and highlight the necessity of the students to bring out the best in them.

Regardless of company size, location or industry, one thing is certain that recruitment and selection process has become enormously challenging and complex task for human resource management function in business process outsourcing industry (BPO). Business process outsourcing organizations offer knowledge intensive services dependent on human resources for delivery and represent a cornerstone for value creation. Scholars revealed that organizations are increasingly afflicted with the issues concerning talent shortage. Moreover, it is conceivable that organizations on all ends of the spectrum might have a human resources department that is not equipped to handle difficulties such as low retention rates and exorbitant workforce turnover at their core responsibilities. All this has a significant impact on the strength and weaknesses of an organization in managing their business in a competitive environment.Therefore, this paper attempts to unveil the determinants of employment practices and understand the importance of measuring and managing employee's hope to maximize their productivity and performance. In general, BPO organizations should maintain conducive work environment and adopt motivational rewards and policies along with best of the facilities to combat employee's issues that have plagued the BPO industry.

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