Total quality management: origins and evolution of the term

Martínez‐Lorente, Ángel R.; Dewhurst, Felicity; Dale, B.G.

doi:10.1108/09544789810231261

Cited by 176 publications

(121 citation statements)

References 19 publications

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“…Quality management is a philosophy aimed at achieving or exceeding customer expectations through an emphasis on employee involvement and continuous improvements in quality (Deming, 2000;Juran, 1993;Kaynak, 2003;Martinez-Lorente, Dewhurst and Dale, 1998;Molina-Azorin, Tari, Claver-Cortes and Lopez-Gamero, 2009). In practice, quality management has been implemented in various ways, ranging from the adoption of specific quality management practices that may vary according to the production system (White and Prybutok, 2001) to integrated management systems that emphasize overall organization competitiveness and sustainability and go beyond product quality (e.g.…”

Section: Introductionmentioning

confidence: 99%

Job satisfaction and quality management: an empirical analysis

Menezes

2012

International Journal of Operations &Amp; Production Management

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PurposeQuality management requires increasing employee involvement that could empower employees, leading to employee and customer satisfaction. Although the literature describes a picture of increasing job demands and work intensification, the evidence of an association between employee job satisfaction and quality management remains mixed and narrow. The purpose of this paper is to investigate this link in the wider economy, and address the roles of human resource management practices that target direct employee participation (job enrichment and high involvement management) in this relationship.Design/methodology/approachThe Workplace Employment Relations Survey of 2004 (WERS2004) provides information on British workplaces including the use of specific quality and human resource management practices, employees' job satisfaction and other outcomes. Latent variable analysis identifies employers' approaches to quality management, job enrichment and high involvement management. Workplace‐level regression analyses illustrate the link between job satisfaction and various desired organizational outcomes. Hierarchical two‐level regression models are used to assess the link between quality management at workplaces and employee job satisfaction.FindingsAlthough job satisfaction is positively associated with desired workplace outcomes (organizational commitment, productivity and quality), no significant link between quality management and employee job satisfaction is found. By contrast, a positive association between job enrichment and job satisfaction is confirmed, which may be weakened in the presence of quality management.Practical implicationsGiven the potential impact of job satisfaction on organizational outcomes, job enrichment features should not be neglected when designing jobs so that an effective quality management strategy can be in place. Some weak positive association between high involvement and quality managements with perceived job demands is also observed, and this should be further investigated in more detailed studies of employee well‐being.Originality/valueThis is a large empirical study on an economy‐wide sample of workplaces and their employees.

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Section: Introductionmentioning

confidence: 99%

Job satisfaction and quality management: an empirical analysis

Menezes

2012

International Journal of Operations &Amp; Production Management

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“…In fact, many of the factors of TQM were formed during the 1950s to 1970s, however, until in the second half of the 1980, the concept of TQM began to be popularized in the world [14]. Specifically, the origins of TQM can be traced to 1949 when the Japanese improved their economy and industry, enhanced the quality of their lives and gained great development through an amazing management strategy [15].…”

Section: Total Quality Managementmentioning

confidence: 99%

The Quality Management Model Construction of International Chinese Language Education based on TQM

Cai¹

2017

Proceedings of the 2017 International Conference on Economics, Finance and Statistics (ICEFS 2017)

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Abstract. With the continuous development of international Chinese language education, how to improve its quality has become a major issue. This paper describes the current development status, existing problems and development trend of international Chinese language education in accord with latest statistical records. Then the paper tends to introduce the term of Total Quality Management (TQM) and its application in education. In order to improve the teaching effects and achieve sustainable development, the author applies the Plan-Do-Check-Action (PDCA) circle to integrating TQM into international Chinese language education.

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“…The ISO 8402 defines TQM as management approach of an enterprise focused on quality that involves all its members in a business from upper management to production line workers for long-term success, through client satisfaction and benefits for all members of enterprise and society [3]. Also, "All activities of the overall management function that define the quality policy, purposes and tasks, and implement them by means such as quality planning, quality control, quality assurance and quality improvement within the quality system " [16]. Moreover, looking toward a future is very significant on TQM, through a rapid changing in the world the TQM is improving the system practice, tools, methods, strategies by an organization, in order to create higher quality products, services, and reduce waste in the business, to gain customers satisfaction [3].…”

Section: The Concept Of Total Quality Management (Tqm)mentioning

confidence: 99%

“…Moreover, looking toward a future is very significant on TQM, through a rapid changing in the world the TQM is improving the system practice, tools, methods, strategies by an organization, in order to create higher quality products, services, and reduce waste in the business, to gain customers satisfaction [3]. Additionally, Feigenbaum (1991) defined TQM as: "An effective system for integrating the qualitydevelopment, quality-maintenance, and quality-improvement efforts of the several sets in an organization to enable marketing, engineering, production, and service which allow for full customer satisfaction" [16]. As a consequence, for the mentioned definitions, the concept of TQM based on three main principles to achieve the organization aims.…”

Section: The Concept Of Total Quality Management (Tqm)mentioning

confidence: 99%

TQM in Healthcare: Transformation, Challenges, Impact and Measurement

Mutahar¹,

AlDoaies²,

Abdulaziz³

2017

International Advanced Research Journal in Science, Engineering

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Abstract:The critical success key of healthcare will lie in its ability to enhance the quality of patient care. Over the last view years, the computerized information system applied in the healthcare setting to increase the quality degree. Also, providing services for health individual and population to increase the probability of required outcomes. In this paper, we made an overview of healthcare information system (HCIS) from the total quality management (TQM) aspect. Therefore, the research includes the transformation challenges, the effect of HCIS on the healthcare quality, and what measurement used to assess the quality level of a healthcare environment. Consequently, the using of HCIS in the healthcare organization activities will lead to raising and improving efficiency, accomplish its goals and achieve an elevated level of quality.

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Total quality management: origins and evolution of the term

Abstract: Frank Dewhurst has over 20 years teaching experience in QM and OR. He also has substantial consultancy experience with external bodies and companies.

Cited by 176 publications

References 19 publications

Job satisfaction and quality management: an empirical analysis

Job satisfaction and quality management: an empirical analysis

The Quality Management Model Construction of International Chinese Language Education based on TQM

TQM in Healthcare: Transformation, Challenges, Impact and Measurement

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