Toward a Definition of Entry-Level Job Competencies

What is professional attire today? A conjoint analysis of personal presentation attributes

“…Fjelstul (2007) examined competencies for entry-level club managers and "grooming and image" ranked third in the domain of knowledge skills. Targeting the hotel industry, Tesone and Ricci (2006) revealed that knowledge of "grooming and professional image" standards was ranked as the number one knowledge skill. The diversity of these studies indicates that neatness and grooming are attributes that are valued across industry segments.…”

A comparison of graduating seniors who receive job offers and those who do not according to hospitality recruiters’ selection criteria

“…They would be very likely to contact a student with such a resume for an interview. Tesone and Ricci (2006) identified the necessary knowledge (e.g. professional image and service standard), skills and abilities (e.g.…”

“…Restaurants and hotels frequently use hospitality programs in colleges and universities to recruit managerial talent (Tepeci and Wildes, 2002). When the hospitality industry is growing and looking for qualified college graduates for entry-level management positions, the number of hospitality programs in higher education increases substantially (Tesone and Ricci, 2006). Today, U.S. universities offering hospitality/travel and tourism majors have grown from 40 to more than 170 baccalaureate-degree programs and an additional 800 associate-degree programs (Rivera and Upchurch, 2008).…”

“…Research by hospitality scholars assessing the characteristics of successful managers in hospitality organizations has been part of that effort (e.g. Countryman and Horton, 2006;Emenheiser et al, 1998;Tesone and Ricci, 2006). Studies on the hospitality industry's expectations help educators improve undergraduate curriculums and the quality of hospitality graduates and enhance these programs' reputations.…”

A Comparative Analysis of Competency Expectations between Tourism Professionals and Tourism Academicians

“…The most desired competencies include communication skills, professional appearance, guest service skills, understanding of industry expectations, pride in self and ability to work with people to complete administrative tasks (Tesone& Ricci, 2005).Problemsolving, self-management and interpersonal skills are considered as most important skills (Raybould& Wilkins, 2005).…”