TQM and academic performance in Iraqi HEIs: associations and mediating effect of KM

Zwain, Ammar Abdulameer Ali; Lim, Kong Teong; Othman, Siti Norezam

doi:10.1108/tqm-08-2013-0096

Cited by 28 publications

(36 citation statements)

References 27 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Overall TQM has a significant impact on Malaysian construction project performance. The implication is that TQM is a holistic approach, which should be implemented collectively because each practice is interdependent with the other practices (Zwain, Lim, & Othman, 2017).…”

Section: Resultsmentioning

confidence: 99%

The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

Jong

Sim

Lew

2019

Cogent Business & Management

View full text Add to dashboard Cite

Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization's performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational performance, and marketing performance in different industries. However, little is known of the influence of TQM in project performance in the context of Malaysian construction organizations. The objective of the study is to examine the relationship between TQM and project performance in Malaysian construction organizations. Data were collected from member list of companies from the Construction Industry Development Board (CIDB) Malaysia. A total of 161 valid responses has been returned for data analysis. The findings revealed that TQM practices were partially correlated with project performance of Malaysian construction organizations. Specifically, operation focus and workforce focus were perceived as dominant TQM practices on project performance. This study contributes to the knowledge on TQM and project performance by providing empirical evidence on their ability to improve Malaysian construction industry. Besides, this study provides further insight for ABOUT THE AUTHORS

show abstract

Section: Resultsmentioning

confidence: 99%

The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

Jong

Sim

Lew

2019

Cogent Business & Management

View full text Add to dashboard Cite

show abstract

“…To effectively manage the existing competition of rival universities in the marketplace, institutions in the higher education sector need to focus on enhancing the total management practices within their institutes by concentrating on five integral components of total quality management, i.e. tangibles, reliability, empathy, responsiveness, and assurance (Zwain et al 2017). Hanaysha et al (2011) found that the five major elements of TQM, including tangibles, reliability, empathy, responsiveness, and assurance, significantly influence the satisfaction level of the student within higher education institutes.…”

Section: Tqm and Non-financial Performancementioning

confidence: 99%

“…The tangibles aspect of TQM facilitates customers to assess the services provided by the organization before its utilization (Zwain et al, 2017). In the service industry, tangibility is termed as a vital aspect of TQM that influences customer satisfaction largely.…”

Section: Tangibles and Non-financial Performancementioning

confidence: 99%

“…In contrast, others have measured it in non-financial terms such as satisfaction of consumers, improvement in process, and employee satisfaction (Zwain et al, 2017;Martínez-Costa et al, 2009). It has also been argued that the strength of this relationship depends on some other factors such as the social, economic, and cultural situations facing the organization (Sila, 2018;Kull & Wacker, 2010).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Effects of Total Quality Management (Tqm) on Financial and Non-Financial Performance: Evidence From Higher Educational Sector of Pakistan

Shafqat

Mushtaq

Tahir

et al. 2021

HSSR

View full text Add to dashboard Cite

Purpose: This research explores the causal linkage between TQM and financial performance or non-financial performance within the higher education sector of Pakistan. In this regard, the link between each element of total quality management, including tangibles, reliability, responsiveness, assurance, and empathy, was explored and empirically analyzed concerning financial and non-financial performance. Methodology: The regression and correlation statistical measures, using SPSS version 20.0, were used to study the linkage of TQM with financial and non-financial performance. The study utilized a quantitative research approach for data collection purposes, and data was gathered from 220 employees of well-established higher educational institutes of Islamabad and Rawalpindi with the help of a directly administered survey approach. Results: The results support the causal linkage between TQM and financial or non-financial performance. The findings indicate that TQM has a significant positive link with the financial and non-financial performance of service organizations within the higher education sector of Pakistan. Applications of this study: The higher education industry is the backbone of every nation, especially the developing countries. The higher education sector of developing countries, such as Pakistan, has been facing issues of quality, and hence the implementation of TQM practices can have a considerable effect on its improvement. This study provides valued insights for higher education practitioners to revise policies for the positive growth and development of this sector. The Novelty of this study: The contribution of this research is the investigation of TQM practices on financial and non-financial performance of higher educational institutes of a developing nation, i.e. Pakistan, where it is relatively a new concept. It was found that TQM practices have a significant impact on financial and non-financial performance.

show abstract

“…These CFSs been recognized as the important CSFs for implementation of TQM in the service industry such as hospitality and hotel (Camisón, 1996;Claver-Cortés, Pereira-Moliner, Tarí, & Molina-Azorín, 2008; Pereira-Moliner, Claver-Cortés, Molina-Azorín, & José Tarí, 2012; Wang, K. Y. Chen, & S. C. Chen, 2012). (Sadikoglu & Olcay, 2014); (Akgün, Ince, Imamoglu, Keskin, & Kocoglu, 2014); (Aquilani et al, 2017); (Benavides-Velasco, Quintana-García, & Marchante-Lara, 2014); (Honarpour, Jusoh, & Long, 2017); (Jaca & Psomas, 2015); (Mehralian, Nazari, Nooriparto, & Rasekh, 2017); (Nguyen & Chau, 2017); (Patyal & Koilakuntla, 2017); (Uluskan, Godfrey, & Joines, 2017); (Zwain, Lim, & Othman, 2017) Process management (Sadikoglu & Olcay, 2014); (Akgün et al, 2014); (Aquilani et al, 2017); (Cho, Jung, & Linderman, 2017); (Nguyen & Chau, 2017); (Patyal & Koilakuntla, 2017); (Uluskan et al, 2017); (Zeng, Zhang, Matsui, & Zhao, 2017) Customer focus (Psomas & Jaca, 2016); (Aquilani et al, 2017); (Benavides-Velasco et al, 2014); (Cho et al, 2017); (Honarpour et al, 2017); (Jaca & Psomas, 2015); (Mehralian et al, 2017); (Nguyen & Chau, 2017); (Zwain et al, 2017) Continuous improvement (Wang et al, 2012); (Pereira-Moliner et al, 2012); (Alvarez, Jaca, Viles, & Colomer, 2012); (Abd & Al Manhawy, 2013);…”

Section: Tqm Critical Success Factors In Hospitality Industrymentioning

confidence: 99%

Application of McDm Approach to Evaluate the Critical Success Factors of Total Quality Management in the Hospitality Industry

Jusoh

Mardani

Omar

et al. 2018

Journal of Business Economics and Management

View full text Add to dashboard Cite

Although many studies have focused on significant role of total quality management (TQM) in literature, little attention has been paid to using the fuzzy multiple criteria decision making (FMCDM) for analysis TQM factors especially in the context of hospitality. The purpose of this study is to identify, prioritize and evaluate the TQM critical success factors (CSFs) in hospitality industry by integrating the theory of fuzzy sets, quantitative and qualitative approaches. Primary criteria to evaluate TQM CSFs are achieved by the literature survey, and the Fuzzy Delphi Method (FDM) has been used by experts for evaluating of soft and hard TQM CSFs. In the following step, we employed the Fuzzy Analytic Hierarchy Process (FAHP) to find the weights of criteria. The results of this study indicated that, internal and external cooperation had the first rank among other CSFs in hospitality industry. In addition, the second and third rank in soft aspect includes customer focus and leadership respectively. The findings of this study shown guidance to practitioners and managers of quality to implement of TQM in their organizations, effectively by using the suggested set of identified TQM CSFs.

show abstract

TQM and academic performance in Iraqi HEIs: associations and mediating effect of KM

Cited by 28 publications

References 27 publications

The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

The relationship between TQM and project performance: Empirical evidence from Malaysian construction industry

Effects of Total Quality Management (Tqm) on Financial and Non-Financial Performance: Evidence From Higher Educational Sector of Pakistan

Application of McDm Approach to Evaluate the Critical Success Factors of Total Quality Management in the Hospitality Industry

Contact Info

Product

Resources

About