2021
DOI: 10.1108/ijqrm-04-2018-0090
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TQM, employee outcomes and performance: the contingency effect of environmental uncertainty

Abstract: PurposeThe purpose of this study is to investigate the relationship between total quality management (TQM), employee outcomes and performance. Moreover, how environmental uncertainty (EU) influences the relationship between employee outcomes and performance is regarded in the context of automobile part manufacturing and suppliers of Iran. Four theories namely resource-based view theory, ability, motivation, opportunity framework, contingency theory and quality management theory have been adopted in this resear… Show more

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Cited by 15 publications
(17 citation statements)
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References 136 publications
(231 reference statements)
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“…Motivated employees are more willing to embrace organizational initiatives to put a TQM approach into practice and are more likely to take positive actions intended to advance the value creation capability of the company (Roghanian et al , 2012). Therefore, the greater the companies' effort to design and implement motivation schemes aimed at fostering the employees' predisposition to contribute towards enhancing work processes and articulating ideas for further development, the greater the commitment to organizational excellence (Yazdani, 2021).…”
Section: Discussionmentioning
confidence: 99%
“…Motivated employees are more willing to embrace organizational initiatives to put a TQM approach into practice and are more likely to take positive actions intended to advance the value creation capability of the company (Roghanian et al , 2012). Therefore, the greater the companies' effort to design and implement motivation schemes aimed at fostering the employees' predisposition to contribute towards enhancing work processes and articulating ideas for further development, the greater the commitment to organizational excellence (Yazdani, 2021).…”
Section: Discussionmentioning
confidence: 99%
“…The moderating effect of contextual factors (ICOM, relationship, and process conflicts) on QMP-IPP was highlighted. This study addresses the problem in the prior literature and contributes to the ongoing development of contingency theory in the competitive landscape of healthcare (McAdam et al, 2019; Sousa & Voss, 2008 ; Yazdani, 2021). Second , the findings of this study provide a better understanding of quality management practices in the context of healthcare, a timely issue given the increasingly quality-dependent and collaborative nature of inter-organizational projects.…”
Section: Discussionmentioning
confidence: 97%
“…As a result of the employee's conflicting expectations from HR and their project managers, this situation creates a relationship conflict. This conflict makes it difficult for project managers to effectively implement the QMP for project performance (Yazdani, 2021). However, it is necessary to investigate whether relationship conflict reduces or increases the effect of QMP on performance.…”
Section: Moderating Role Of Relationship Conflictmentioning
confidence: 99%
“…The dimensions of TQM indicate the broad range of features in organizational cultures that promote innovation. Yet, the success of TQM demands an organizational culture based on trust and knowledge sharing [46].…”
Section: B Total Quality Managementmentioning
confidence: 99%