Trust in regulatory regimes: scoping the field

Six, Frédérique; Verhoest, Koen

doi:10.4337/9781785365577.00005

Cited by 22 publications

(25 citation statements)

References 78 publications

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“…Various literature reviews have shown that we best conceptualize perceived trustworthiness in multiple dimensions. Three dimensions are central: perceived competence, benevolence, and integrity (Mayer et al 1995;McKnight et al 2002;McEvily & Tortoriello 2011;Six & Verhoest 2016;Grimmelikhuijsen & Knies 2017). Perceived competence is the extent to which a citizen perceives the regulatory agency to be capable, effective, skillful, and professional; perceived benevolence refers to the extent to which a citizen perceives the regulatory agency to care about the welfare of the public and to be motivated to act in the public interest; perceived integrity is whether citizen perceives the regulatory agency to be sincere, truthful, and to fulfill its promises.…”

Section: Defining Trust In Regulatory Agenciesmentioning

confidence: 99%

“…The role of trust between stakeholders and regulatory agencies has been researched widely (e.g. Braithwaite & Makkai 1994;van Erp 2010;Six 2013), however, a recent literature review on regulatory trust found that published empirical studies on citizen trust in regulatory agencies are relatively scarce and deserves more attention (Six & Verhoest 2016). Nevertheless, some studies provide important insights.…”

Section: Defining Trust In Regulatory Agenciesmentioning

confidence: 99%

“…Given the rise of the number of regulatory agencies and their increasing powers (Majone 1997;Levi-Faur & Jordana 2005), it is imperative that they are being perceived as trustworthy by the public. So far, most research has been concerned with stakeholder trust and regulatory relations (Six & Verhoest 2016), yet also citizen trust is crucial for the effectiveness of regulatory agencies. For instance, trust in regulatory agencies is needed for the uptake of their recommendations by citizens and, as a result, regulated entities may feel more pressure to be compliant (Walls et al 2004).…”

Section: Introductionmentioning

confidence: 99%

“…Although there have been studies focusing on effects of so-called targeted transparency on stakeholder compliance (e.g. Fung et al 2007;van Erp 2011), transparency concerning their own decisions affecting citizen trust has been largely neglected in the literature (de Vries 2016; Six & Verhoest 2016;Grimmelikhuijsen et al 2018).…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Can decision transparency increase citizen trust in regulatory agencies? Evidence from a representative survey experiment

Grimmelikhuijsen

Herkes

Leistikow

et al. 2019

Regulation & Governance

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Decision transparency is often proposed as a way to maintain or even increase citizen trust, yet this assumption is still untested in the context of regulatory agencies. We test the effect of transparency of a typical decision tradeoff in regulatory enforcement: granting forbearance or imposing a sanction. We employed a representative survey experiment (n = 1,546) in which we test the effect of transparency in general (providing information about a decision or not) and the effect of specific types of transparency (process or rationale transparency). We do this for agencies supervising financial markets, education, and health care. We find that overall decision transparency significantly increases citizen trust in only two of the three agencies. Rationale transparency has a more pronounced positive effect only for the Education Inspectorate. We conclude that the overall effect of decision transparency is positive but that the nature of the regulatory domain may weaken or strengthen this effect.

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Section: Defining Trust In Regulatory Agenciesmentioning

confidence: 99%

Section: Defining Trust In Regulatory Agenciesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Can decision transparency increase citizen trust in regulatory agencies? Evidence from a representative survey experiment

Grimmelikhuijsen

Herkes

Leistikow

et al. 2019

Regulation & Governance

View full text Add to dashboard Cite

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“…Since the nineties, regulatory governance literature started to focus on the questions how the relationships between regulator and business can be made more productive-at least for the regulator. Typical topics are the responsiveness of regulators to the behaviour and motives of the businesses [22], the way regulators interact with their regulatory counterparts within business such as compliance managers (Parker) and the way trust between regulators and businesses evolves [23,24]. The relevance of these more relational issues is their capacity to make the behaviours around data exchange some more predictable.…”

Section: Compliance and Supervisionmentioning

confidence: 99%

Regulatory Compliance and Over-Compliant Information Sharing – Changes in the B2G Landscape

Klievink

Janssen

Voort

et al. 2018

Lecture Notes in Computer Science

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Business-to-government information exchange has over the past decades greatly benefited from data exchange standards and inter-organisational systems. The data era enables a new shift in the type of information sharing; from formal reporting to opening up full (and big) data sets. This enables new analytics and insights by government, more effective and efficient compliance assessment, and other uses. The emphasis here shifts from establishing formats to deciding what information can be shared, under what conditions, and how to create added value. There are numerous initiatives that explore how to put data to better use for businesses, for government and for their interactions. However, there is limited attention to exactly how these new forms of extensive data sharing affects the supervision relationships. In this paper, we exploratively look across three research projects to identify the implications of information sharing beyond the regulatory requirements ('over-compliant'). We find that the lack of attention to those implications lead to solutions that are hard to scale up and present unexpected consequences down the line, which may negatively impact the future willingness to explore new potential added value of data sharing.

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‘Smart’ Public-Private Complementarities in the Transnational Regulatory and Enforcement Space

Senden¹

2019

Smart Mixes for Transboundary Environmental Harm

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Chapter 1 determines that the main focus of this volume is geared towards establishing whether existing mixes of forms of regulation and instruments have been 'smart' in addressing the causes of environmental pollution and drivers for its prevention in different contexts. 'Smart' has primarily been taken to mean whether a mix of instruments has effectively contributed to the reversal or alleviation of environmental pollution. Underlying this smart mixes notion is the presumption that the combination of regulatory instruments and actors is often more effective than a single instrument and that instruments are thus complementary. As Gunningham and Sinclair have argued, most instruments and actors have strengths and weaknesses in specific circumstances. Combining regulatory instruments and actors into a mix, then, allows us to take advantage of their strengths while compensating for their weaknesses. 1 The challenge for regulators and policy makers has thus been said 'to select and combine those instruments that form a productive and compatible mix', 2 considering that this focus also brings a number of benefits in terms of considering the interaction rather than the choice of regulatory strategies; of concentrating on design aspects thereof; and of nuancing the role of nonstate entities within the framework of global (environmental) governance.Given this presumption of complementarity underlying the smart mixes approach, an important question is not only when one can actually speak of complementarity, but also what factors are relevant in turning this into a 'smart' complementarity. This chapter will address these questions by first fleshing out the meaning of complementarity somewhat further from a regulation theory perspective (Section 2.2). It will then elaborate on this complementarity by zooming in more

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Trust in regulatory regimes: scoping the field

Cited by 22 publications

References 78 publications

Can decision transparency increase citizen trust in regulatory agencies? Evidence from a representative survey experiment

Can decision transparency increase citizen trust in regulatory agencies? Evidence from a representative survey experiment

Regulatory Compliance and Over-Compliant Information Sharing – Changes in the B2G Landscape

‘Smart’ Public-Private Complementarities in the Transnational Regulatory and Enforcement Space

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