Two-way assessment of key performance indicators to vaccine supply chain system in India

Abstract

Purpose The purpose of this paper is to identify the key performance indicators (KPIs) of vaccine supply chain of Universal Immunization Program (UIP) India, and measure their impact on vaccine supply chain performance improvement, so that results of this study can help the decision makers manage the activity and effectiveness of their resources in order to improve vaccine delivery performance and child immunization coverage. Design/methodology/approach The 41 KPIs in terms of four dimension of the balanced scorecard (BSC), i.e. financial, customer, internal process and learning and growth have been identified and validated from the literature and expert’s opinions. Further, the impact of internal process and learning and growth performance indicators on the vaccine supply chain performance improvement have been evaluated using two-way assessment. The rankings obtained using two-way assessment are then compared to DEMATEL approach to validate the results. Findings The results from the analysis reveal that “Enhancement in employee work satisfaction” (LG3=10.08 percent), “Enhancement in professional vaccine supply chain managers and leaders” (LG2 = 6.70 percent) “Improvement in planning and coordination in the supply chain” (LG9 = 6.57 percent) are the three critical performance indicators having maximum impact on vaccine supply chain performance improvement. The decision makers should give priority to these performance indicators to improve delivery performance and immunization coverage. Social implications This study focuses on the improvement in vaccine delivery performance, therefore, analysis and findings can be useful to government immunization programs of India to other developing nations to improve child immunization coverage. Originality/value To our knowledge, this paper is first to attempt to provide a direction to improve immunization coverage through vaccine supply chain performance indicators.

Brazilian logistics practitioners' perceptions on sustainability: an exploratory study

“…Martins et al (2019) and Furtado and Frayret (2015) highlight the lack of evaluation models that consider the three pillars of TBL in logistics systems and can help companies in this way. Confronting this statement, the analysis of sustainable indicators to logistics system is very important and becomes a central issue for organizations (Chandra and Kumar, 2019; Irfani et al , 2019b).…”

“…Focusing logistical operations on vaccine distribution, Chandra and Kumar (2019) conducted a study to identify performance indicators to better control the Universal Immunization Program in India. The results provide contributions to management of the program, improve the performance of vaccine delivery and childhood immunization.…”

“…To be competitive, companies need to integrate sustainable concepts in logistics activities because environmental regulations and consumer pressure are increasing for more sustainable services and products (Chu et al , 2019). In the academic literature, it is possible to find studies regarding sustainable logistics systems, showing the interest of academia and market professionals within the mentioned theme (Bebbington and Thomson, 2013; Chandra and Kumar, 2019; Jozef et al , 2019; Lee and Kim, 2011; Lee and Wu, 2014; Velasco et al , 2018).…”

Assessing technological impact on vaccine supply chain performance

“…This index system includes various objectives and corresponding performance indicators (PIs). These PIs have been developed over time and are mentioned in the literature (Chandra and Kumar, 2021;Chandra and Kumar, 2019;Gurnani et al, 2020Gurnani et al, , 2022Gurd and Gao, 2007;MHFW, 2018). Table 3 illustrates a list of PIs and the objectives that measure the internal processes dimension of a VSC.…”

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