Understanding of website usability: Specifying and measuring constructs and their relationships

Lee, Younghwa; Kozar, Kenneth A.

doi:10.1016/j.dss.2011.10.004

Cited by 211 publications

(134 citation statements)

References 44 publications

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“…Empirical work has found that the presence of contact details, social networking and other communication features in websites positively influence trust and purchase intention (Lee and Kozar, 2012). Reflecting perhaps the value of this dimension, previous studies have analysed several communication features on SME websites, specifically those related with the enterprise contacts and with conventional forms of communication (García-Borbolla et al, 2005;Soto-Acosta and Meroño-Cerdan, 2006;Sun et al, 2012).…”

Section: Website Content and Designmentioning

confidence: 99%

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Website content and design in SME: insights from Portugal

Lopes

Melão

2016

IJEB

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Abstract:Although there is a vast amount of literature on website evaluation, relatively little has been written about the analysis of websites of small and medium-sized enterprises (SME). This paper examines a comprehensive set of content and design features of 915 websites of Portuguese SME, as well as the relationship between these features and enterprise size. The results indicate that the majority of the websites are used to convey information, rather than to make transactions, support networking and collaboration or to interact dynamically with users. Accessibility or privacy and security features are not common among websites. Web 2.0 features have a low presence in SME websites, but social media emerged as a construct. In contrast with existing literature, the study has found that website content and design features are positively related with enterprise size. The contributions and implications are discussed together with avenues for further research.

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Section: Website Content and Designmentioning

confidence: 99%

“…Some authors evaluate detailed website features such as content (e.g., Ting et al, 2013), accessibility (e.g., Hanson and Richards, 2013) and usability (e.g., Lee and Kozar, 2012). Other authors focus on evaluating websites from the user (e.g., Luo et al, 2012) and a quality (e.g., Rocha, 2012) perspective.…”

Section: Website Evaluation Of Smementioning

confidence: 99%

Website content and design in SME: insights from Portugal

Lopes

Melão

2016

IJEB

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“…A lot of researchers paid attention to the quality assessment of website (Aladwani, 2006;Collier & Bienstock, 2015;Cuddihy & Spyridakis, 2012;Dholakia & Zhao, 2009;Guseva, 2010;Hasan & Abuelrub, 2011;Lee & Kozar, 2012;Rocha, 2012;Saremi, Abedin, & Kermani, 2008;Shejul & Padmavathi, 2015;Subramanian, Gunasekaran, & Yu, 2014;Wang, Yeh, & Yen, 2015;Zhang & Dran, 2000), customer behavior (Alzola & Robaina, 2010;Bressolles & Durrieu, 2010;Dennis, Merrilees, Jayawardhena, & Wright, 2009;Hamid & McGrath, 2015;Hodkinson, Kiel, & McColl-Kennedy, 2000;Yue & Chaturvedi, 2000;Maditinos & Theodoridis, 2010;Rahim, 2014;Su, Li, Song, & Chen, 2008), marketing communication tools such as: research in the area of web advertising efficiency (Moore, Stammerjohan, & Coulter, 2005;Richardson, Ganz, & Vallone, 2014), social media usage in different communication models (Agnihotri, Dingus, Hu, & Krush, 2015;Chan & Guillet, 2011;E Constantinides, 2015;de Vries, Gensler, & Leeflang, 2012;Jarvinen, Tollinen, Karjaluoti, & Jayawardhena, 2012;Kärkkäinen, Jussila, & Väisänen, 2010;Laroche, Habibi, & Richard, 2013;Michaelidou, 2011;Pabedinskaitė & Davidavičius, 2012;Riemer & Richter, 2010). It is important that social media us...…”

Section: Previous Researchmentioning

confidence: 99%

Features of food industry on the Internet: A case of Lithuania

Davidavičienė

Sabaitytė

Davidavičius

2017

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Abstract:The objective of this paper is to identify and present the current situation of Lithuanian food industry sector in terms of online presence, use of e-marketing tools and internet strategy implementation, paying attention to food manufacturers, marketers, and food delivery (including fast food and restaurants). The following methods as comparative analysis of the scientific literature, secondary data analysis, data comparison and logical grouping, graphical representation of data, and descriptive statistics employed. For empirical study, it was decided to investigate online activities of the food industry sector of Lithuania using structured observation technique. Following assumptions were formed after study: companies of food industry are more oriented to Russia than to European market, and Baltic market is really important for this sector. It is necessary to investigate food industry sector activities and strategies in other regions, and to develop model of Internet strategy forming for food industry by online presence decisions. The originality of this work lies in studying some aspects of strategic and tactical decisions related to online presence of food industry companies of Lithuania.

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“…Analysis found that varying thumb sizes have significant effects on the satisfaction of text messaging users (2008). Lee, Kozar (2012). investigated the common dimensions of website usability by considering previous studies on the subject and then analyzing focus groups of web usability experts…”

Section: Research Related To Usability and Mobile Devicesmentioning

confidence: 99%

Usability Evaluation Method for Mobile Applications for the Elderly: A Methodological Proposal

Cáliz

Alamán

2014

Ambient Assisted Living and Daily Activities

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Abstract. This study aims to propose a practical methodology to measure and evaluate the usability of mHealth mobile applications, focusing on elderly users and their primary limitations. The study starts with an analysis of existing methodologies and tools to evaluate usability and integrates concepts related to inspection and inquiry methods into a proposal. The proposal includes the opinions of experts and representative users; their limitations; their profiles; the types of applications and their domains; the type of devices used; the applicability during the development process; and the accessibility. To facilitate the application of the methodology and integrate concepts found in different tools into one application, the creation of a software tool that automates the evaluation process is proposed. The applicability of the methodology and tools is evaluated and finally the results, conclusions and recommendations for future work are presented.

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Understanding of website usability: Specifying and measuring constructs and their relationships

Cited by 211 publications

References 44 publications

Website content and design in SME: insights from Portugal

Website content and design in SME: insights from Portugal

Features of food industry on the Internet: A case of Lithuania

Usability Evaluation Method for Mobile Applications for the Elderly: A Methodological Proposal

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