2000
DOI: 10.1109/17.846784
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Understanding relationships among teleworkers' e-mail usage, e-mail richness perceptions, and e-mail productivity perceptions under a software engineering environment

Abstract: This study was undertaken to investigate the use of e-mail and its implications under a telework environment for distributed software engineering. For this, the relative strength between a social influence and individual attributes in affecting teleworkers' e-mail use was studied. Management support was used as the representative social influence, and age, status, and ease of use represented individual attributes. An examination was also made on how e-mail use, individual attributes, and management support aff… Show more

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Cited by 39 publications
(32 citation statements)
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“…However, they further indicated that e-mail communication was slightly higher in richness than other traditional written communication [44,86]. This may be because e-mail richness is in part a function of social factors (e.g., peer acceptance of e-mail) and the user's experience (e.g., with the topic) [16,35,46,48].…”
Section: Channel Richnessmentioning
confidence: 87%
“…However, they further indicated that e-mail communication was slightly higher in richness than other traditional written communication [44,86]. This may be because e-mail richness is in part a function of social factors (e.g., peer acceptance of e-mail) and the user's experience (e.g., with the topic) [16,35,46,48].…”
Section: Channel Richnessmentioning
confidence: 87%
“…Bélanger (1999a) draws upon ideas of communication structures to predict network blocks in a mixed sample of teleworkers and on-site employees. Studies of teleworkers' communication media use draw upon theories of social presence and information richness (Duxbury & Neufeld, 1999;Higa, Sheng, Shin, & Figueredo, 2000) and ideas of social identity (Scott & Timmerman, 1999). Role conflict and spillover models inform Duxbury et al's (1998) investigation of work and family balance.…”
Section: Moving Towards Theory-buildingmentioning
confidence: 99%
“…More specifically, these theories have been relied upon to study the use of media by workers (Daft and Lengel 1986;Trevino, Lengel, and Daft 1987), teleworkers (Higa et al 2000), virtual teams (Wijayanayake and Higa 1999), and managers (Lengel and Daft 1988;Markus 1994). As well, they have been applied to study the use of electronic mail (Adria 2000;Dawley and Anthony 2003;Lee 1994;Marginson, King, and McAulay 2000;Markus), the use of multimedia (Lim, O'Connor, and Remus 2005), the execution of negotiation tasks (Purdy, Nye, and Balakrishnan 2000), teamwork (Alge, Wiethoff, and Klein 2003;Lowry and Nunamaker 2003), workers' performance (Mennecke, Valacich, and Wheeler 2000;Suh, 1999), the quality of organizational communication (Byrne and Lemay 2006;Cable and Yu 2006), the transfer of knowledge (Hasty, Massey, and Brown 2006), the accuracy of distance education programs (Shepherd and Martz 2006), the quality of service (Froehle 2006;Vickery et al 2004), and the impact of media on product development (Banker, Bardhan, and Asdemir 2006;Ganesan, Malter, and Rindfleisch 2005).…”
mentioning
confidence: 99%