Usages des interactifs au musée : Le cas de la galerie du verre au musée Victoria & Albert

Abstract

Une étude a été menée au musée Victoria & Albert afin d'évaluer les réactions du public vis-à-vis des bornes interactives installées dans la galerie du verre. Elles comprennent deux parties : le système de cartel électronique des objets exposés dans la galerie et le cédérom Histoire du verre. Des questionnaires ont été remplis par 520 visiteurs -36l personnes ayant consulté la borne contre 159 personnes qui ne l'ont pas regardée. Nous avons comparé les non-utilisateurs et les utilisateurs pour définir les facteurs qui entravent l'usage d'une borne. La satisfaction provoquée par l'utilisation du cédérom Histoire du verre s'accompagne du sentiment d'avoir nettement augmenté ses connaissances. La capacité des systèmes électroniques à permettre aux musées de réaliser leurs objectifs éducatifs ne peut être ignorée.

New Procedures in the Museums: The Communication Through Immersive Technologies

“…The literature on the topic is centred on the possibility of offering to the visitor a wide range of choices (Weil, 1997) through the use of the "new technologies" (as matter of fact, these technologies are not new; in fact they are already old, when we consider the new innovation wave: Internet of things, big data, artificial intelligence, additional production, neurobionanotechnologies are intended not only to change the management and the circulation of information but also the quality of the relation between the digital information, things, objects and places) for the fruition in loco which combines compactness, multimedia, hypertext, flexibility and interactivity (Galluzzi, 1997;Addis, 2002;Witcomb, 2003;Parry, 2007;Marty, 2008;Bakhshi, Throsby, 2012); furthermore the same ones allow to exploit replicator economies, to contain a high number of different types of information (eg texts, sounds, images) in a limited space to customize the visit experience, by choosing the contents according to the requested level of in-depth analysis to make the visitor individualise the visit and reduce the "cognitive dissonance" and increase the previous knowledge (Breakwell, 1998;Rullani, 2004;Falk, Dierking, 2008;Solima, 2016aSolima, , 2016b).…”

Usability of Interactive Computers in Exhibitions: Designing Knowledgeable Information for Visitors

“…As underlined by Morrissey (1991) and Breakwell (1998), the use of terminals and the themes chosen are linked to self-assessment of a topic in an exhibition, and not always with ease of handling computers. Results from the consultation of interactive CD-ROMs in the Glass Gallery of the Victoria & Albert Museum in London 12 confirm that tendency, namely three-quarters of the visitors had previous knowledge about glass before visiting the showroom.…”