Usefulness factors to predict the continuance intention using mobile payment, case study: GO-Pay, OVO, Dana

Lateefa, Cholilah; Naufalia, Ryanis; Yassar, Danendra

doi:10.52465/joscex.v2i2.50

Cited by 4 publications

(2 citation statements)

References 12 publications

(25 reference statements)

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“…Dissatisfaction with the user experience may result in users discontinuing their use of the service [30]. Another study was also conducted by Ryanis et al [31] which states that esults of Satisfaction (SAT) as the main that influences the continuation of intention is user satisfaction in using mobile payment.…”

Section: User Satisfactionmentioning

confidence: 99%

The Impact of System and Information Quality on User Satisfaction and Continuance Intention: An Analysis of Online Motorcycle Taxi (Ojek-Online) Applications

Mariana

Nugroho

Saefurrohman

et al. 2023

SJI

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Purpose: The study’s goal was to analyze the adoption of online motorcycle taxi (in Indonesia it is called an ojek online) technology with the purpose to keep using the application.Methods: The study used the System Success Model to develop this research model. It was conducted based on the premise that information quality and system quality positively influence the ease and usefulness of the system application. The ease and usefulness of the system application have implications for user satisfaction and the intention to continue using the system. The study employed Structural Equation Modeling (SEM) using PLS (SEM) 4.0 to test and evaluate the measurement model and structural model. A sample of 235 respondents who are users of the online motorcycle taxi system in Semarang City was used in the study.Result: Out of 10 hypotheses tested, 9 hypotheses were accepted and 1 hypothesis was rejected. The usefulness of the system had a negative and insignificant influence on the intention to continue using the system. The intention to continue using the online motorcycle taxi application was strongly determined by the ease of the application system and user satisfaction. The discoveredings also showed that the quality of the system had the strongest influence on the ease of the system. Novelty: This study was unique in combining the Technology Acceptance Model and Mclean Delone approach to test the quality of the online motorcycle taxi application towards user satisfaction and intention to continue using the application.

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Section: User Satisfactionmentioning

confidence: 99%

The Impact of System and Information Quality on User Satisfaction and Continuance Intention: An Analysis of Online Motorcycle Taxi (Ojek-Online) Applications

Mariana

Nugroho

Saefurrohman

et al. 2023

SJI

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“…Currently, there are so many E-Payment or Fintech services in Indonesia. Among several mobile payment applications in Indonesia, OVO and ShopeePay [11]- [13] occupy the top positions in a study with predictions for the number of users in 2020-2025. The focus of this research is on the Fintech OVO and ShopeePay applications.…”

Section: Introductionmentioning

confidence: 99%

Enterprise Digital Payment Trends Survey Post COVID-19 Situation

Abdillah,

Putri,

Artavi

2023

SJI

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Purpose: This research article presents the results of a survey on digital payment transactions using mobile Fintech applications. The target users are from the tenant or seller side. The research locations were conducted in 2 (two) of the biggest malls in Palembang, namely Palembang Square (PS) and Palembang Trade Center (PTC).Methods: The research method applied is a survey involving online questionnaires using Google Forms.Result: The observed Fintech mobile applications are OVO and ShopeePay. The research collected data on 105 tenants of Small and Medium Enterprises (SMEs). The results show that the Fintech ShopeePay application (62%) is used more than OVO (38%). SME business actors are dominated by women (57%) compared to men (43%). These tenants are mainly in the Gen Z category (73%). Meanwhile, many of the business types of tenants are engaged in the culinary sector (42%). Most of the tenants' turnover range is in the range of 0-5 million (Rupiah) per month (38%). but there are 2% who have a turnover of more than 25 million (Rupiah).Novelty: This research enriches the survey on the use of the Fintech platform from the side of tenants who open their businesses in modern shopping places after COVID-19.

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Analysis of Continuance Use Intention in BNI Mobile Banking Using The Expectation Confirmation Model (ECM)

Nurbojatmiko,

Khudzaeva,

Putra

et al. 2023

2023 11th International Conference on Cyber and IT Service Management (CITSM)

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Usefulness factors to predict the continuance intention using mobile payment, case study: GO-Pay, OVO, Dana

Cited by 4 publications

References 12 publications

The Impact of System and Information Quality on User Satisfaction and Continuance Intention: An Analysis of Online Motorcycle Taxi (Ojek-Online) Applications

The Impact of System and Information Quality on User Satisfaction and Continuance Intention: An Analysis of Online Motorcycle Taxi (Ojek-Online) Applications

Enterprise Digital Payment Trends Survey Post COVID-19 Situation

Analysis of Continuance Use Intention in BNI Mobile Banking Using The Expectation Confirmation Model (ECM)

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