Using Ethological Approaches to Understand Skiers’ Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps

Fragnière, Emmanuel; Gaillet, Valentine; Nanchen, Benjamin; Ramseyer, Randolf

doi:10.1007/978-3-319-56925-3_33

Cited by 2 publications

(1 citation statement)

References 15 publications

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“…As presented in subsection A., we needed to start with a hypothesis. This was chosen keeping previous research [12] in mind and based on a naturalistic approach. The scope was to understand skiers' behaviors in cable car queues in order to improve their overall satisfaction, with 82 immersions episodes (i.e.…”

Section: B a Doctoral Course As A Livinglab To Design A Research Expe...mentioning

confidence: 99%

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Fragnière

Cimmino

Emery

et al. 2017

2017 2nd International Conference on System Reliability and Safety (ICSRS)

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This research project aims to improve the management and reliability of airport security gate procedures by redesigning passenger queues based on human ethology methodologies. While queues have been studied from many angles, a scientific contribution based on a human ethology approach proposing regulation of queue dynamics to improve security effectiveness seems to be novel. Queueing behaviors, observed in previous fieldwork, led to the hypothesis that queue structuring can have a positive impact on wait time perception. This hypothesis was operationalized, according to ethology experiment design, through a passenger queue simulation. The data collected (n=140) confirmed the hypothesis. Average perceived time was lower for passengers who put items to be X-rayed on the belt in a specified order, along with higher personal awareness compared to the usual case where no order is imposed. Although this research is exploratory, we have been able to provide airport security management with some practical insights.

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Section: B a Doctoral Course As A Livinglab To Design A Research Expe...mentioning

confidence: 99%

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Fragnière

Cimmino

Emery

et al. 2017

2017 2nd International Conference on System Reliability and Safety (ICSRS)

View full text Add to dashboard Cite

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Detecting Customer Queue “at-risk” Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction

Dubosson

Fragnière

Junod

et al. 2018

Service-Oriented Computing – ICSOC 2017 Workshops

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Using Ethological Approaches to Understand Skiers’ Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps

Cited by 2 publications

References 15 publications

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers

Detecting Customer Queue “at-risk” Behaviors Based on Ethograms to Minimize Overall Service Dissatisfaction

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