2013
DOI: 10.1007/978-3-642-40543-3_8
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Value Systems Alignment in Product Servicing Networks

Abstract: Abstract. The notion of service-enhanced product brings new perspectives for value creation and differentiation in manufacturing. The existence of complex and highly customized products, the inclusion of business services that add value to the product typically require the collaboration of multiple stakeholders. It is natural that each stakeholder has its own set of values and preferences and as a result, conflicts among them might emerge due to some values misalignment. Therefore, the Value System Alignment a… Show more

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Cited by 3 publications
(3 citation statements)
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“…As for the challenge "multiple stakeholder's management," using IoT for co-creating value develops into a complex process, as it involves several stakeholders that have disparate perspectives, distinct objectives and divergent business models (Mamrot et al, 2016;Saarikko et al, 2017;Sarah Lai-Yin et al, 2019). These differences may cause conflicts that hinder data collection and information sharing (Macedo et al, 2013;Lim, 2018). Hence, reconciling the different business models of the involved parties and setting a common goal for value cocreation are challenging tasks within the smart services system (Bullinger et al, 2017b;Chia Tai Angus et al, 2019).…”
Section: (Continued)mentioning
confidence: 99%
See 1 more Smart Citation
“…As for the challenge "multiple stakeholder's management," using IoT for co-creating value develops into a complex process, as it involves several stakeholders that have disparate perspectives, distinct objectives and divergent business models (Mamrot et al, 2016;Saarikko et al, 2017;Sarah Lai-Yin et al, 2019). These differences may cause conflicts that hinder data collection and information sharing (Macedo et al, 2013;Lim, 2018). Hence, reconciling the different business models of the involved parties and setting a common goal for value cocreation are challenging tasks within the smart services system (Bullinger et al, 2017b;Chia Tai Angus et al, 2019).…”
Section: (Continued)mentioning
confidence: 99%
“…suppliers, customers and other stakeholders). We placed this obstacle in the arrow of "share resources and services" and the line of "customer's data" because these conflicts hinder data collection and resource sharing (Macedo et al, 2013;Lim, 2018).…”
Section: Record Unitmentioning
confidence: 99%
“…The "Network Value System Alignment Level" indicator [44] aims to give an indication of the overall alignment level among the network members' value systems. This indicator is calculated as the average of the "Value System Alignment Levels" between each pair of members.…”
Section: Is the Set Of Core Values O Is The Set Of Organizationsmentioning
confidence: 99%