“…Issues with product quality and product risk may result in negative impacts to business, social, and professional elements including business reputation, challenges to business sustainability that impact local communities, and constraints on the treatments and healthcare products available to consumers. When recalled from the market, defective products result in lost revenue, potentially increased product liabilities, and decreased customer satisfaction (Garstenauer, Blackburn, & Olson, 2014;Hofmann & Oldehaver, 2016;Rosencrance & Wu, 2015). These product quality issues affect brand equity and long-term market share, and may influence business survival due to lost sales (Nagaich & Sadhna, 2015;Rosencrance & Wu, 2015).…”