What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?

Cho, Chul-Ho; Hyun, Jae Hoon

doi:10.1080/14783363.2016.1188658

Cited by 9 publications

(15 citation statements)

References 53 publications

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“…Finally, this study found that empathy does not have an effect on student satisfaction, which is in contrast to findings in a number of previous studies, where empathy was found to have an influential role in student satisfaction (Cho and Hyun, 2016;Fleischman et al, 2017;Mahmoud and Khalifa, 2015). Empathy in educational settings is the ability to show care and understanding towards a student, which can be met by having student-friendly policies and procedures, as well as ensuring staff has good interpersonal skills.…”

Section: Discussioncontrasting

confidence: 99%

“…Modernization of the university's equipment, making the classrooms, projectors and boards visually more attractive and clean and the professional presentability of faculty members and staff enhances students' perception of the quality of higher educational institutions. Past studies in higher education settings have also found that the peripheral aspects and facilities have a direct and indirect effect on student satisfaction (Akdere et al, 2020;Cho and Hyun, 2016). The reliability dimension (b = 0.21, p < 0.01) has also been found to significantly contribute to the students' service quality perception in a similar fashion as in previous studies conducted elsewhere (Akdere et al, 2020;Parasuraman et al,1985).…”

Section: Discussionsupporting

confidence: 63%

Section: Discussionmentioning

confidence: 98%

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Students’ perceptions of service quality in Saudi universities: the SERVPERF model

Sohail

Hasan

2021

LTHE

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Purpose The purpose of this study is to examine the influence of service quality on student’s satisfaction. Design/methodology/approach Using empirical research, the study identified previously validated scales of service quality and student satisfaction. Using the SERVPERF scale, data were collected from 279 students studying in public and private universities across Saudi Arabia. The model fit of the scale was assessed to ensure that the data produced accurate outcomes. Structural equation modelling was used to test the effects of independent variables on dependent variables. Findings The results suggest that four of the five dimensions of service quality, namely, tangibility, reliability, responsiveness and assurance had a significant effect on students’ satisfaction. Empathy was not found to contribute to student satisfaction. The findings broaden and deepen our understanding of how the dimensions of service quality reinforce students’ satisfaction. Research limitations/implications Future research can also incorporate in the model other variables, academic and non-academic, related to student satisfaction. Practical implications The results have useful implications for decision-makers in higher education institutions who strive to enhance students’ satisfaction and increase the quality of higher education programmes, particularly in Saudi Arabia and the Gulf region in general. Originality/value This study uses the SERVPERF scale, which is empirically superior to the SERVQUAL scale for measuring student satisfaction.

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Section: Discussioncontrasting

confidence: 99%

Section: Discussionsupporting

confidence: 63%

Section: Discussionmentioning

confidence: 98%

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Students’ perceptions of service quality in Saudi universities: the SERVPERF model

Sohail

Hasan

2021

LTHE

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“…Empirical study by Akdere et al, (2018), shows that all dimensions of SERVPERF are significant predictors for overall service performance. Cho & Hyun, (2016), show that interactivity and aesthetics positively influence perceived value because user satisfaction depends on aesthetics and reliability. findings by Mensah (2017) reinforce the results by suggesting that perceived ease of use, perceived quality of service, and public trust have a significant positive impact on people's intention to adopt and use e-government services.…”

Section: Conclusion:-mentioning

confidence: 98%

The Influence of Human Capital on Smart City Implementation and Service Performance of the Makassar City Government

Basir¹,

Brasit²,

Hamid³

et al. 2020

IJAR

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The aims of study are analyze and describe the effect of human capital on the smart city implementation and service performance. To collect data using questionnaires and interviews with 153 respondents, while the analyzed data are 51 respondents. The sampling technique is purposive sampling. Data were analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) technique using the SmartPLS program. The results showed that human capital has a direct, positive and significant effect on the smart city implementation and service performance (SERVPERF). The smart city implementation has a direct, positive and significant effect on service performance (SERVPERF). Human capital has a positive and significant effect on service performance (SERVPERF) through the smart cityimplementation.

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“…Educação Profissional e Tecnológica em Revista, v. 5, n° 2, 2021 -Rede Federal de Educação Profissional, Científica e Tecnológica Entretanto, muitas podem ser as perspectivas de aplicação desses subsistemas no gerenciamento de pessoal. Questões como gestão do conhecimento (LOON, 2019), recrutamento online (CHO; HYUN, 2016;PEJIC-BACH et al, 2020), teletrabalho (ROCHA;AMADOR, 2018), coworking e home office (ROBELSKI et al, 2019), controle de pessoal e gestão de desempenho (YU; BAIRD; TUNG, 2018), inclusão de pessoas com deficiência no trabalho (PÉREZ-CONESA; ROMEO; YEPES-BALDÓ, 2020) podem ser consideradas atuais e têm sido debatidas na literatura.…”

Section: Figura 2 -Estrutura Organizacional Da Mercedes-benz Do Brasilunclassified

O desenvolvimento da visão sistêmica no ensino de Administração em nível técnico: possíveis carências na Rede Federal brasileira

Cunha

Pinto

Saab

2021

PROFEPT

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O desenvolvimento da visão sistêmica é importante no ensino de Administração nos vários níveis educacionais. Entretanto, a literatura carece de estudos que a explorem no nível técnico. Este trabalho contribui nessa linha de pesquisa. Em suma, após a construção da base teórica, realizou-se uma pesquisa documental em projetos pedagógicos de cursos técnicos do eixo Gestão e Negócios de instituições da Rede Federal brasileira, explorou-se esses documentos por meio de análise de conteúdo e reportou-se os resultados com análise de frequências. O estudo revela que, apesar da visão sistêmica estar sendo considerada, iniciativas que estimulam a interdisciplinaridade, que poderiam maximizar o desenvolvimento dessa visão, ainda são modestas.

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What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?

Cited by 9 publications

References 53 publications

Students’ perceptions of service quality in Saudi universities: the SERVPERF model

Students’ perceptions of service quality in Saudi universities: the SERVPERF model

The Influence of Human Capital on Smart City Implementation and Service Performance of the Makassar City Government

O desenvolvimento da visão sistêmica no ensino de Administração em nível técnico: possíveis carências na Rede Federal brasileira

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