“…Much of this research is increasingly conducted by nonacademic departments and applied communication units, mainly in attempts to improve editorial products, enhance customer service, or to show evidence of their worth or "impact" to the organization (Boone, Tucker & McClaskey, 2002;Tucker & Steel, 2003;Irani & Telg, 2001;Boone & Furbee, 1998;Wood-Turley & Tucker, 2003;Gerakis, 1997;Connors, Elliot & Heinze, 1994).…”