Whatsapp Chatbot Implementation Using Node JS for a Da'wah Media Digitalization

Hulliyah, Khodijah; Shudhuashar, Maghrisya; Santoso, William; Nurjannah, Wilda; Murodi,; Dimyathi, Mohammad Syairozi

doi:10.1109/citsm52892.2021.9588846

Cited by 2 publications

(2 citation statements)

References 7 publications

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“…Moreover, it can be set to configure various needs, such as delivery times and updating lists via the command line [24]. Another advantage of using a chatbot is its ability to operate at any time as long as the server is active, so users can freely get the information they need immediately [25]. Chatbot systems can be developed with various programming languages, such as Python [24,26], and Node JS [25].…”

Section: Process Automation Using Chatbotmentioning

confidence: 99%

“…Another advantage of using a chatbot is its ability to operate at any time as long as the server is active, so users can freely get the information they need immediately [25]. Chatbot systems can be developed with various programming languages, such as Python [24,26], and Node JS [25]. Using the public API made available by WhatsApp, it is possible to create chatbots that can assist in the automation of the provision of delivery time information on order delivery services.…”

Section: Process Automation Using Chatbotmentioning

confidence: 99%

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Designing a Public API-Based Order Delivery Service System for the Food and Beverage Industry

Muhamad¹,

Nugroho²,

Widaningsih³

et al. 2023

ISI

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The food and beverage (F&B) industry aims to satisfy customers' needs by providing food and beverages while continuously developing creative and innovative steps to stay competitive. However, the COVID-19 pandemic has had a detrimental impact on the industry's survival, with a reduction of more than one-third of their daily income. One reason for this decline is the decreased interest of customers to dine in restaurants. To mitigate further losses, the F&B industry must innovate its services to meet the needs of customers who prefer to enjoy food at home or work. Delivery service is a critical aspect that must be developed, and adopting the appropriate information technology (IT) for service delivery automation can provide an economical solution and added value to the F&B industry. This study proposes using public APIs to support and enhance the F&B industry's delivery service system. Specifically, the WhatsApp API is selected to automatically notify drivers to process deliveries. This paper presents the design of a public API-based order delivery service system for the F&B industry that can be integrated with existing systems.

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Section: Process Automation Using Chatbotmentioning

confidence: 99%

Section: Process Automation Using Chatbotmentioning

confidence: 99%

Designing a Public API-Based Order Delivery Service System for the Food and Beverage Industry

Muhamad¹,

Nugroho²,

Widaningsih³

et al. 2023

ISI

View full text Add to dashboard Cite

show abstract

Conversational AI Chatbots in library research: An integrative review and future research agenda

Aboelmaged,

Bani-Melhem,

Ahmad Al-Hawari

et al. 2024

Journal of Librarianship and Information Science

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The growing role of conversational AI Chatbots continues to change the library and information service landscape. Chatbots are replacing some of the library services that humans conventionally perform. In the era of instant evolution of artificial intelligence (AI), the role of Chatbots in libraries keeps expanding and acquiring more experience. This paper aims to examine the extant research on library Chatbots using an integrative literature review (ILR) approach. Empirical and non-empirical papers from the Scopus database to ascertain what is already known about the topic. Forty papers (articles and conference papers) were scrutinized for further analysis. The leading emergent themes in the literature were (1) The evolution of Chatbots technology in libraries, (2) Antecedents for Chatbot use in libraries, (3) User experience with Chatbot use in libraries, (4) Chatbot use in libraries amidst COVID-19, and (5) Challenges facing Chatbot use in libraries. Research on Chatbots in library services is still embryonic and has only begun to flourish. Nevertheless, there is still a significant research gap despite its surging curve. The findings of this integrative review contribute to the body of knowledge on the nexus between artificial intelligence and library operations. It also furnishes academics and practitioners with six potential directions for future research opportunities.

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Whatsapp Chatbot Implementation Using Node JS for a Da'wah Media Digitalization

Cited by 2 publications

References 7 publications

Designing a Public API-Based Order Delivery Service System for the Food and Beverage Industry

Designing a Public API-Based Order Delivery Service System for the Food and Beverage Industry

Conversational AI Chatbots in library research: An integrative review and future research agenda

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