Why They Do Not Understand -- A Model of Knowledge Discourse in the Transition Phase of Globally Distributed Projects

Abstract

This paper contributes to the field by applying the Soft Systems Methodology (SSM) for building a model,which improves the understanding of the role of project set-up and communication in the transitionphase of projects involving global virtual teams.Although research has highlighted the importance of knowledge transfer in offshore outsourced projects, the literature says little about real-world knowledgetransfer problems experienced by project managers and provides little guidance for developing solutions. In this paper, we investigate knowledge transfer problems in the transition phase of offshore outsourcedsoftware projects and how set-up of the phaseinfluences unstructured knowledge transfer. Using the SSM, we identify relevant constructs and relationships and build a conceptual model. This highlights the importance of an appropriate communication inception as a basis for relationship building and defines a new construct, 'knowledge discourse', whichsignifies the importance of two-way interaction for the transfer of unstructured knowledge.Posted at the Zurich Open Repository and Archive, University of Zurich ZORA URL: https://doi.org/10.5167/uzh-72301 Accepted Version Originally published at: Wende, Erik; Schwabe, Gerhard; Philip, Tom; King, Gregory (2013). Why they do not understand -a model of knowledge discourse in the transition phase of globally distributed projects. In: Hawaii International Conference on System Sciences-46, Maui, Hawaii, 7 January 2013 -10 January 2013. Why They do not Understand -a Model of Knowledge Discourse in the Transition Phase of Globally Distributed Projects

Percepção dos Desenvolvedores sobre Comunicação em Desenvolvimento de Software

“…➢ 2,94% acham que a diversidade cultural consiste em um impedimento à comunicação em equipes de desenvolvimento de software. Esse é um fator abordado por Guzzi et al (2012) e Wende et al (2013) que também afirmam que diferentes linguagens, tradições, religiões e políticas afetam a comunicação em equipes de desenvolvimento de software. Os desenvolvedores ainda mencionaram individualismo, ou seja, membros da equipe que não compartilham as informações como um fator negativo à comunicação.…”

“…O processo de desenvolvimento de aplicações realizado por equipes é influenciado por um conjunto de fatores técnicos, de negócio e humanos que caracterizam a natureza da engenharia de software [Wende et al, 2013]. Entre os fatores humanos inerentes às equipes de desenvolvimento de software se destaca a comunicação Al-Ani e Edwards (2008) definiram comunicação como "atividade ou processo de expressar ideias e sentimentos ou de dar informações às pessoas".…”

Knowledge transfer in IS offshoring: a Delphi study of the offshore coordinator role

“…Numerous studies confirm that knowledge transfer directly affects IS offshoring initiatives’ success (Beulen et al , 2011; Sudhakar, 2013; Westner and Strahringer, 2010). In fact, unsuccessful knowledge transfer is one of the main reasons for IS offshoring initiatives’ failure, in particular, at the beginning of the initiative (Chen et al , 2013; Wende et al , 2013).…”