Why TQM does not work in Iranian healthcare organisations

Mosadeghrad, Ali Mohammad

doi:10.1108/ijhcqa-11-2012-0110

Cited by 30 publications

(40 citation statements)

References 24 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The new quality structure should be supported by adequate staff, facilities, and resources. A clinical governance system should be established for defining clinical standards and monitoring performance against standards (53). Using a quality-oriented information system helps in studying the processes and identifying and then prioritising quality problems.…”

Section: Discussionmentioning

confidence: 99%

Factors Influencing Healthcare Service Quality

Mosadeghrad

2014

Int J Health Policy Manag

601

515

View full text Add to dashboard Cite

show abstract

Section: Discussionmentioning

confidence: 99%

Factors Influencing Healthcare Service Quality

Mosadeghrad

2014

Int J Health Policy Manag

601

515

View full text Add to dashboard Cite

show abstract

“…Many managers began to apply the concept of TQM within healthcare organisations using the Deming quality improvement approach called FOCUS-PDCA. Besides, ISO 9001:2000 quality management system was accepted as a model for TQM implementation (Mosadeghrad, 2014).…”

mentioning

confidence: 99%

Developing and validating a total quality management model for healthcare organisations

Mosadeghrad

2015

The TQM Journal

View full text Add to dashboard Cite

Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services. Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

show abstract

“…Financial performance of an organization can be judged by either subjective or objective measures [5] . Another view of the importance of leadership in TQM implementation was added that bottom-up initiatives for TQM implementation can be incubated by keen employees in the organization without adequate managerial intervention and support [6] . Absence of leadership in Quality Management implementation has been categorized into three major components being lack of senior managers" involvement and commitment, "combined leadership" in large healthcare organizations, and the influence of an external "political leadership" on public healthcare [7] .…”

Section: Gaurav Puri S Hari Babu Rahul Sharmamentioning

confidence: 99%

“…To establish a close connection between leadership and communication, [8] highlighted that a top-down approach was followed in the organizations in which a strong internal communication flow happened from the management for implementation of quality techniques. An analysis of TQM, leadership and communication was also dug into by [6] , who viewed that "top-led" and "bottom-fed" TQM initiatives. Initiatives by the employees for TQM implementation at their own without adequate managerial support from the leaders of the organization gradually faded away.…”

Section: B Communication and Total Quality Managementmentioning

confidence: 99%

Total Quality Management Implementation in Healthcare Sector, Its Impact on Performance of Hospitals

Puri*,

Babu,

Sharma

2019

IJRTE

View full text Add to dashboard Cite

The focus of this article is to have a discussion on TQM implementation in the hospital sector and to find out the relationship between TQM practices and organization performance of hospitals. This research is based on literature review of Quality Management and various critical success factors namely leadership, communication, employee involvement, customer focus, organization culture, strategic planning and patient loyalty. This article has made an attempt to establish a positive relation between a second order construct of Total Quality Management and their influence on the organizational performance of hospitals in Punjab. The paper has been framed with a conviction that it may prove to be beneficial for academicians and managers to excavate a relationship between Total Quality Management practices and hospital performance. Although it is a commonly accepted belief that National Accreditation Board of Hospitals i.e. NABH accredited hospitals are quality oriented, still non-NABH hospitals can enhance their organization performance focusing on the critical factors and improving their quality. In this article structural equation modelling has been used to bring out a relation between quality practices and performance. In an original way this paper proposes the critical success factors affecting TQM and how the hospitals can improve their quality and ultimately organization performance including subjective and objective performance, by focusing on these measures. The article encourages reflections from managers and practitioners concerning Quality Management in hospital/healthcare sector. We request that medical practitioners follow the procedures for improvement in critical success factors affecting TQM and ultimately, enhancement in their quality management practices in order to achieve better organization performance.

show abstract

Why TQM does not work in Iranian healthcare organisations

Abstract: Understanding the factors that are likely to obstruct TQM implementation will help organisations in planning better TQM models.

Cited by 30 publications

References 24 publications

Factors Influencing Healthcare Service Quality

Factors Influencing Healthcare Service Quality

Developing and validating a total quality management model for healthcare organisations

Total Quality Management Implementation in Healthcare Sector, Its Impact on Performance of Hospitals

Contact Info

Product

Resources

About