Workplace Literacies and Audit Society

Tusting, Karin

doi:10.1057/9781137035035_3

Cited by 8 publications

(6 citation statements)

References 19 publications

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“…Later studies added even more diversity in chosen data and foci as well as in research problems and theories, such as in the fields of linguistic ethnography and new literacy studies. Although these predominantly examine educational settings, some studies within these fields have also covered the role of texts and writing in workplaces and professional settings (Rai and Lillis 2013;Tusting 2015). Research on written communication in non-professional occupations has been rare, although writing and literacy has been studied in "blue collar" work by Karlsson (2009a) who looked at truck drivers, among others, and Nikolaidou (2014) who studied production workers, and in "pink collar" work by Cuban (2008) who looked at non-physician healthcare workers, and by Tusting (2010), who studied the childcare sector.…”

Section: Written and Spoken Communicationmentioning

confidence: 99%

Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations

Nissi

Blåsjö

Jonsson

2021

Applied Linguistics Review

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Changing working lifeRecently, changes in working life have become a prominent topic in academic research as well as professional literature and public discussions. It has been recognized that the contexts and conditions of work have become more transient and unpredictable due to global changes and megatrends related to, for example, migration, technological developments, and transforming values and lifestyles as the world becomes increasingly interconnected through the flows of information, workforces, materials and ideas (see e.g. Blommaert 2013; Gratton 2011; Sarangi 2011). In light of this transformation, changing working life can be seen as a cluster of change processes that influence the labour market and workplace organizations in various ways.Firstly, the changes have to do with the very content of work. In post-industrial societies, work is to a great extent connected with knowledge production and the transfer and provision of various kinds of expert services. Moreover, in the complex and super-diverse (see Vertovec 2007; also Arnault et al. 2015) world where social and technological innovations play a key role, value creation is not only seen to lie in the effective management and distribution of information, but in its

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Section: Written and Spoken Communicationmentioning

confidence: 99%

Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations

Nissi

Blåsjö

Jonsson

2021

Applied Linguistics Review

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“…Social issues of workplace communication have been thoroughly investigated; in relation to literacy, research has shown, for instance, the role of individuals as being shaped partly by their writing, how workplace writing is related to 'business culture' and type of industry, and how management can be practiced through new writing demands (Bremner, 2006;Gunnarsson, 2009, Tusting, 2015. Results from research on material issues, often integrated with social ones, show how employees make use of different materialities in processes (Björkvall & Karlsson, 2011) and how digital tools designed for enhancing social relationships can also bring negative effects (Verheyden & Cardon, 2018).…”

Section: Rq 2: How Are Sociomaterials Aspects In Modern Businessmentioning

confidence: 99%

“…In this article, we study knowledge sharing as concrete practices observed through everyday interaction in business settings (cf. Tusting, 2015, Alvesson & Sveningsson, 2015. Thus, one contribution is to highlight methods of studying business communication 'on the floor.'…”

Section: Introductionmentioning

confidence: 99%

”I don’t know if I can share this.”

Blåsjö

Jonsson

Johansson³

2021

jdsr

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In modern business organizations, digital practices are enacted daily, often when sharing texts, which is crucial for knowledge management. How professionals experience digital text sharing is an issue that is often overlooked. In this paper, we focus on a relatively new aspect of business digital literacy: the literacy practice of digital text sharing in workplaces. Our analysis was conducted on ethnographic data from business organizations. The results show that sociomaterial aspects are enacted by professionals by discussing 1) the protection of borders of their own and other organizations, and 2) the status and digital location of texts. The analysis highlights two means of expressing agency that indicate conflicting norms: joking and showing strong emotions. The study places the hitherto backgrounded literacy practice of digital text sharing in workplaces in the foreground, proposes methods for studying this phenomenon, and highlights issues concerning digital text sharing that should be addressed by organizations.

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“…Studies such as Karlsson (2007) and Berge (2001) have problematized the concept of text and have covered texts such as Post-it-notes, thus addressing literacy practices and texts not attended to in earlier research. How discourses such as managerialism enter and influence public organizations through text has been examined by Tusting (2015) and Ledin and Machin (2015). In this article, we will study the use of digital calendars in modern workplaces, regarding it as a literacy practice involving several texts and text elements.…”

Section: Introductionmentioning

confidence: 99%

“Put a meeting in my calendar!” The literacy practice of the digital calendar in workplaces

2019

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Modern work life includes many digital tools, of which the shared digital calendar has attracted little attention in applied linguistics. The framework for this study is mediated discourse analysis applied to ethnographic data from one workplace and eight contextual interviews from eight other workplaces. The data were analyzed 1) qualitatively, using Wertsch's (1998) concepts for agency, and 2) quantitatively, through an SFG (Systemic Functional Grammar) analysis of the interviews. The quantitative analysis reveals a high degree of agency. The qualitative analysis shows that discourses of managerialism, globalization, democratization and "flat organizations" can be mapped to the digital calendar. The calendar is also related to other text media such as whiteboards and time report systems, where squares with colors and writing constitute the discursive shapes that are common to the digital calendar. The ability to search and book meetings in the calendars of others is an affordance, although regulated through digital or verbal access. In this and other ways, the individual is strongly connected to the digital tool. The boundary between private and public has been challenged by digital tools.

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Workplace Literacies and Audit Society

Cited by 8 publications

References 19 publications

Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations

Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations

”I don’t know if I can share this.”

“Put a meeting in my calendar!” The literacy practice of the digital calendar in workplaces

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