Workplace sexual harassment: exploring the experience of tour leaders in an Asian context

Cheung, Catherine; Baum, Tom; Hsueh, Amy Ching Tsu

doi:10.1080/13683500.2017.1281235

Cited by 29 publications

(29 citation statements)

References 43 publications

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“…Cognitive appraisal of a harassment incident depends on the victim's subjective judgment considering that harassment itself carries a negative meaning (Ajaguna, ; Carstensen, ; Cheung et al, ; McElroy, ; McElroy et al, ). Such personal meaning (rather than the incident itself) sets the stage for an emotional assessment of the incident (Lazarus, ; Reeve, ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…These authors also draw attention to the subjective assessment of sexual harassment, often arguing that it is complex because behaviors perceived as sexual harassment differ across cultures, individuals, contexts, and moments of time. In many cases, sexual harassment manifests in the forms of sexual coercion, unwanted sexual attention, seductive harassment, sexual bribery, sexual assault, and gender harassment (Cheung et al, ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Although researchers have addressed issues of harassment within hospitality setups (Cheung, Baum, & Hsueh, ; Ram, Tribe, & Biran, ), only a few field investigations exist in regard to harassment against tourists (Ajaguna, ; Badu‐Baiden, Adu‐Boahen, et al, ; Calafat et al, ; Carnegie, ; Kozak, Crotts, & Law, ; Skipper, Carmichael, & Doherty, ). The limited research on tourists' cognitive responses and impacts on the self and the destination confounds destinations' ability to reduce the negative effects of harassment toward tourists.…”

Section: Introductionmentioning

confidence: 99%

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A qualitative cognitive appraisal of tourist harassment

Otoo

Badu‐Baiden

Kim

2019

Journal of Tourism Research

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Although hostility against tourists has gained a respectable amount of research attention over the last two decades, tourist harassment has proved to be an elusive topic for researchers. This study makes an important contribution to the literature by demonstrating the multidimensional nature of tourist harassment, with attention paid to the application of cognitive appraisal theory. We argue the need for an in‐depth understanding of victims' perspective of tourist harassment. The study involved 19 on‐site interviews conducted in Ghana. The results show that tourists are subjected to aggressive and passive forms of harassment. The qualitative inquiry revealed that harassment has substantial effects on tourists' cognitive assessment, emotional response, coping strategy, destination image, and future intentions. Expressing annoyance and making behavioral adjustments were the more notable emotional and coping responses recorded. Although respondents were generally confident about recommending Ghana as a destination in spite of the harassment, they were divided in terms of their intentions to revisit the destination.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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A qualitative cognitive appraisal of tourist harassment

Otoo

Badu‐Baiden

Kim

2019

Journal of Tourism Research

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“…Clients and customers are an important source of sexual harassment (Gettman & Gelfand, 2007;O'Leary-Kelly et al, 2009), especially for employees in service occupations such as store clerks, call center workers, and flight attendants, whose jobs comprise emotional labor, or management of emotions to make them suit organizational goals (Goodwin et al, 2011;Hochschild, 1983;Yanchus et al, 2010). For example, although guestinitiated harassment is reported to be pervasive, the hospitality industry creates a social environment that expects employees to satisfy the needs of clients (Cheung et al, 2018), strengthening the power differential between the client and the service worker (Kensbock et al, 2015). Consequently, the boundary between service and entertainment or hospitality provided by a service or hospitality worker might not be sufficiently well drawn, potentially leading to improper actions by clients or in the case of the airline industry, passengers (Eller, 1990;Good & Cooper, 2016;Hughes & Tadic, 1998).…”

Section: Background and Motivationmentioning

confidence: 99%

Work, Gender, and Sexual Harassment on the Frontlines of Commercial Travel: A Cross-Sectional Study of Flight Crew Well-Being

Węziak‐Białowolska¹,

Białowolski²,

Mordukhovich³

et al. 2020

The International Journal of Aerospace Psychology

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Background:The scale and scope of experience of sexual harassment at work among male and female flight attendants was examined. Flight attendants are a predominantly female workforce with an occupational heritage of female and male sexualized stereotypes. Method: Data represented perception and prevalence of sexual harassment related to hostile work environment among 8,700 North American (U.S. and Canada) and 1,887 United Kingdom (UK) flight attendants in the Flight Attendant Health Study. Results: Sexual harassment, mostly from passengers, pilots, and coworkers, was reported by 26% of North American flight attendants and 11% of UK flight attendants. Yet, 61% of UK flight attendants experienced unwanted sexual behaviors, pointing to possible underreporting of the sexual harassment problem. Sexually offensive behaviors received variable labeling as sexual harassment depending on gender of the victim and perpetrator profile. Conclusion:Sexual harassment is a potentially underreported workplace problem for flight attendants with underreporting resulting from gender-specific differences in individual perceptions. Understanding these differences is vital to addressing sexual harassment and the concomitant health risks. Traditional client and customer attitudes might lead to rose-colored victims' judgment, especially in the case of customer service jobs involving emotional labor. Our results provide new information to guide future research regarding well-being of this understudied group of service employees.Since New York Times reports of allegations of sexual harassment against VIPs, the hashtag #MeToo has been trending online, providing a social platform for thousands of ordinary people to report unwanted behavior of a sexual nature. Questions about the scale and scope of workplace sexual harassment followed, especially in interactive service occupations, where workers must navigate the so-called service triangle characterized by complex

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“…In school and campus environments, students with disabilities experienced twice as many cases of sexual harassment by their peers as students without disabilities. Sexual harassment can take place both in public spaces in both public places and isolated places, such as in schools and campuses, workplaces, hospitals, and on public transportation (Cheung et al, 2018;Mcdonald & Charlesworth, 2016).…”

Section: Introductionmentioning

confidence: 99%

Reproductive Health Animations as Efforts to Prevent Sexual Harassment in Deaf Students

Winarsih

Wahyuni

Nanik

2020

j. pendidik. indonesia.

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This research aims to obtain information about the needs of developing reproductive health animation media to prevent sexual harassment and deviation in deaf students. The research was conducted at 14 school of special in Jakarta and West-Java Province with quantitative method. Data was taken from 105 teachers through a questionnaire and analyzed using Huberman and Miles models and the process including data reduction, data display, and verification. The results of this research obtain communication barriers which are the main cause of the ineffectiveness of sex education in deaf students can be overcome by developing reproductive health media for deaf students. So, it can be concluded that learning of reproductive health for deaf students provide a good understanding of sex education in reproductive health.

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Workplace sexual harassment: exploring the experience of tour leaders in an Asian context

Cited by 29 publications

References 43 publications

A qualitative cognitive appraisal of tourist harassment

A qualitative cognitive appraisal of tourist harassment

Work, Gender, and Sexual Harassment on the Frontlines of Commercial Travel: A Cross-Sectional Study of Flight Crew Well-Being

Reproductive Health Animations as Efforts to Prevent Sexual Harassment in Deaf Students

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