Covid-19 has resulted in a global health and socioeconomic crisis that is still unprecedented in history. Since Indonesia confirmed its first Covid-19 case, UNICEF has led several pandemic response efforts in collaboration with the government, the World Health Organization (WHO), and other partners. This research discussed the process of handling the Covid-19 pandemic in Indonesia. The theory used in this research was the Spiral of Silence theory, while the method used van Dijk's Critical Discourse Analysis. The object of research was articles on Kompas.com published from August to December 2020. We concluded that the government provides too much security through nonverbal languages, such as not providing examples of the health protocol implementation that should have been implemented during the Covid-19 pandemic. Furthermore, there is still a sense of security generated in the absence of compliance with policies and sanctions that should have been implemented. As a result, the public has become oblivious to the applicable regulations and believes that the pandemic is not a major issue. As a result, this condition has worsened the Covid-19 pandemic situation in Indonesia.

The uniqueness of this research is the efforts of the Kendari City Government to realize public trust and information disclosure based on the principles of good governance. the purpose of this study is to describe the use of the Kendari City Government website as a means of providing public information. The research method is by observation and interviews with users of the Kendari city website.the results showed that the kendari city website is an online public information forum related to transparency, the government's official agenda, data banks, and news covering the performance of the Kendari City Government's performance. In addition, the commitment of the Mayor of Kendari's commitment to support the availability of online services to realize good governance and accountability. limitations in the use of online services are the lack of experts or human resources in the IT field who are placed to manage the website, have not maximized the performance of PPID in formulating and stating information that causes information flow to the website and the absence of legal instruments both in the text and context regulate the existence of the Kendari City Government website.

This study aims to describe how good governance is implemented in order to improve the quality of public services at the Kendari City Regional Revenue Agency. This study used a qualitative descriptive research type with six informants. Data collection techniques start from direct observation, interviews, and documentation. Data analysis techniques used are data collection, data reduction, data presentation and conclusion and verification. The results of the study show that transparency has not been implemented properly, where the requirements for service are only found at the front office and there are no billboards or information boards so that people often ask questions about these requirements. However, from the dimension of responsiveness related to the ability to respond, it is said to be good in providing services, it is said to be fast and to act fairly by serving the community according to the queue number obtained. Meanwhile, from the indicators of effectiveness and efficiency, employees are disciplined in providing services and following service procedures. Meanwhile, from the accountability dimension, employees are responsible by reprimanding and directing staff if negligence occurs.

Informasi menjadi bagian yang penting untuk mendukung proses kerja administrasi dan pelaksaan fungsi-fungsi manajemen dari organisasi pelayanan di dalam menghadapi perubahan situasi dan kondisi yang berkembang dengan cepat. Fokus kajian ini adalah penataan administrasi perkantoran yakni kearsipan, ketatausahaan, dan tata hubung kantor dalam rangka guna menunjang tertib administrasi. Berbagai kendala pengelolaan arsip di kantor Kecamatan Andowia, seperti kurangnya pengetahuan arsiparis maupun terbatasnya sarana dan prasarana. Kendala tersebut ditandai dengan kurangnya perhatian khusus terhadap ruangan untuk penyimpanan arsip, lemari arsip yang kurang memadai didukung dengan banyaknya arsip yang disimpan setiap bagian bidang pekerjaan dan kurangnya perawatan khusus juga menjadi alasan kurang tepatnya pengelolaan arsip dan kurangnya keterampilan dan komitmen dalam penataan administrasi kantor di kantor Kecamatan Andowia. Pemerintah yang ada di Kelurahan Andowia Kecamatan Andowia Kabupaten Konawe Utara belum mampu mengatur atau menata administrasi Kelurahan Andowia dengan baik, sebab pemerintah Kelurahan Andowia belum memahami butul pentingnya administrasi Kelurahan Andowia dalam penataan pemerintahan. Sehingga, proses pelaksanaan administrasi menjadi lambat dan tidak sesuai dengan tujuan yang ingin dicapai.Pemerintah Kelurahan Andowia belum efektif dalam proses pelaksanaan administrasi Kelurahan Andowia, karna masih banyak Pelaksanaan administrasi yang belum dapat diselesaikan, seperti jenis administrasi umum dokumen kepemilikan tanah Kelurahan Andowia Kecamatan Andowia yang kami amati saat ini tidak ada catatan apa pun dalam dokumen tersebut. Ini yang menyebabkan keberhasilan Pemerintah Kelurahan Andowia dinilai masih kurang baik dalam penataan pemerintahan.

Background: Currently, Public Health Center are faced with progress in human civilization which demands fast, quality and satisfying health services for customers. To deal with these demands, the Public Health Center should carry out service management engineering following developments in the community. Objective: The purpose of the study was to determine the relationship between the quality of health services on the assurance dimension and patient satisfaction at the Lepo-Lepo Public Health Center, Kendari City in 2021. Methods: The type of research used was an analytical survey research with a Cross Sectional Study approach. The study population was 448 patients. The research sample taken was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate. Results: The results showed that there was a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City, with a value of p=0.042 (p>0.05). Conclusion: There is a relationship between assurance and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City.