Purpose This paper aims to examine the factors that affect financial services design of and their effect on the improvement of the unbanked customer well-being. Design/methodology/approach The authors use a path analysis to examine customer well-being integration in the activities of service organizations. The theoretical estimation model was conducted using a structural equation model with maximum likelihood estimation. To build a more robust model that explains customer well-being, direct and indirect effects are used in the estimation of the research model. Findings Perceived customer support and interaction with the storekeeper are two major factors that, positively, influence trust and customer participation (CP). In addition, CP plays a key role in enhancing financial empowerment and thereby in the production of greater customer well-being. Originality/value This study sheds light on the positive effects that the design of services has on customer well-being and exposes the underlying mechanisms that contribute to customer well-being through CP. It also provides a unique financial service format and specific strategies for managing trust and CP to enhance individual well-being in the unbanked population in a developing country.

Purpose The purpose of this paper revisits the effect of entrepreneurship on economic growth. Design/methodology/approach Using a cross-country panel data set of 61 countries in the period 2002–2014, this paper empirically analyzes the differences in contribution to economic growth. Particularly, using an extension of the Cobb–Douglas production function, the authors show the role of entrepreneurship in developed and developing economies. Global entrepreneurship monitor data were used to estimate the proposed types of entrepreneurship. Findings Results indicate that economic growth can be explained by growth-oriented entrepreneurship, including developing economies. These results remain robust to a variety of specifications that include economic, social and cultural controls, and two ways of sorting countries by stage of development. Originality/value The authors split the total entrepreneurial activity (TEA) according to job expectations, in order to isolate the effect of entrepreneurial activity that is growth oriented (dynamic) and not (regular). Lastly, the empirical application presented comprises a more adequate timeframe to analyze the proposed relationship, determining possible differences for developed and developing economies.

El objetivo de esta investigación fue examinar la relación entre los factores críticos de éxito del perfil de implementación del proyecto (PIP) con los criterios para medir el éxito del proyecto, y el grado en que varían las relaciones al ser moderadas por la experiencia, la certificación en gestión de proyectos, y el estilo de liderazgo transformacional del director de proyecto. El estudio fue no experimental, de naturaleza cuantitativa, y realizado en Perú y Ecuador para el sector de tecnologías de información (TI). Los datos fueron obtenidos por encuestas y modelados utilizando ecuaciones estructurales. Los resultados muestran que los factores críticos que explicaron el éxito fueron la aceptación del cliente, el equipo del proyecto, y la resolución de problemas. La experiencia del director de proyecto no es significativa y la certificación no incide en el éxito. Se concluye que durante el desarrollo de un proyecto es necesario combinar varios estilos de liderazgo.

New product development (NPD) has long been regarded as an important issue for the success of business operations. One of the key determinants of NPD is innovation, which is highly related to innovation implementation. Both innovation implementation and NPD success require team sensemaking and trust. The purpose of this study is to examine the antecedents of innovation implementation and its mediating role through which it influences NPD success. A causal model was developed to examine relevant variables for innovation implementation on NPD success. A survey was conducted using the responses from 286 NPD team leaders in the Taiwanese high-tech industry. The results indicated that team sensemaking and trust can influence innovation implementation, which further promotes NPD success. The influences of team sensemaking capability and trust on NPD success can be mediated through the mediating role that innovation implementation plays. This report sheds light on the relevance of innovation implementation in a NPD context.

PurposeAlthough previous studies noted the importance for organizations in establishing an innovation strategy, few have examined innovation orientation as a multidimensional knowledge configuration. Therefore, this study draws on the valuable theoretical underpinnings of the resource-based view and information processing theory to examine the mechanism through which an organization's innovation orientation (IO) and team unlearning (TU) can impact new product development (NPD) success.Design/methodology/approachA causal model was developed in order to analyze the role of innovation orientation and team unlearning on NPD success. This proposed model and several hypotheses were gauged using data from 255 NPD team members from Taiwanese high-tech and traditional companies.FindingsThe results indicate that both IO and TU relate to outcomes. Specifically, this study demonstrates that it is insufficient that firms simply establish the configurations needed to enhance their IO and TU, firms also need to find out the correct mechanism to enhance NPD success. The relationships between IO, TU and NPD success were fully mediated by team information processing.Originality/valueThis report sheds light on the importance of innovation orientation and team unlearning in today's NPD process and uncovers the underlying mechanism through which IO and TU contribute to NPD success. It also offers precise advice for the assessment of management of team information-processing to boost the performance of new products.