Service Level Agreement (SLA) atau Perjanjian Tingkat Layanan merupakanhal yang sangat penting untuk diperhatikan dalam meningkatkan kualitaspelayanan pada Asuransi Kesehatan. Salah satu kualitas pelayanan adalahpenyelesaian klaim yang sesuai dengan Service Level Agreement (SLA).Penyelesaian klaim yang sesuai dengan Service Level Agreement (SLA)memberikan jaminan terhadap kepuasan Pelanggan, sehingga mempengaruhitingkat kepercayaan Pelanggan terhadap Perusahaan. Untuk meningkatkandaya saing bisnis perlu dilakukan peningkatan pelayanan dengan caramemperbaiki Service Level (SLA), sehingga diperlukan penggalian data agarperbaikan Service Level Agreement (SLA) menghasilkan keputusan yangtepat. Penggalian data terdiri dari menganalisa hubungan Service LevelAgreement (SLA) klaim dengan faktor pengaruh penyelesaikan klaim danmembuat gambaran pengelompokan data berdasarkan kategori tingkatperformansi Service Level Agreement (SLA). Hal ini bertujuan membantu danmemudahkan para pengambil keputusan dalam menentukan Service LevelAgreement (SLA) yang tepat. Penelitian ini bertujuan memberikan solusikepada Perusahaan Asuransi Kesehatan dengan membangun SistemPendukung Keputusan berbasis Web dimana Sistem akan menyajikaninformasi berupa data dan grafik keterhubungan faktor-faktor yangmempengaruhi kinerja dan performansi penyelesaian terhadap Service LevelAgreement (SLA) klaim serta gambaran pengelompokan data berdasarkankategori tingkat performansi Service Level Agreement (SLA). Metode yangdigunakan adalah Metode Regresi Linear untuk melihat keterhubunganfaktor-faktor yang mempengaruhi kinerja dan performansi penyelesaianklaim terhadap Service Level Agreement (SLA) klaim, dan Metode K-Meansuntuk membuat gambaran pengelompokan data.

The digital era of the application of information technology continues to develop and faces the development of information technology, must be able to follow and adapt to skills and innovations in the form of support for supporting devices to produce such as the design model of an electronic album of files as governance to overcome the unorganized and unsustainable flow of files and their descriptions. as well as the situation of the availability of files for institutional or personal interests and needs that are not yet available on an ongoing basis. The Electronic Album Design for Files in the Digital Era Towards Good Faculty Governance was prepared using a strategic theme and issue approach set out in the Master Plan for Development of the Esa Unggul University and the method used was based on a descriptive qualitative approach by taking into account the study of supporting literature as a basis for discussion and observation or observations that are supported by a tiered paradigm such as the waterfall paradigm with a series of stages such as requirements to analyze complete requirements and determine software requirements then design or design through a diagram form to facilitate the implementation and integration process and system maintenance so that it can run well . With a series of stages from a waterfall paradigm, the process of forming electronic album files can be generated by utilizing a combination of storage techniques in one place and hyperlink techniques to increase work effectiveness and efficiency.

Marketing is a social and managerial process that makes individuals / groups get what they need and want by creating, offering and exchanging valuable products to other parties. Marketing involves many different activities that add value to the product when the product moves through the system. The current marketing system that is becoming a new trend is the online marketing system. With the emergence of a new era in the field of marketing which is referred to as the digital marfketing era, we entrepreneurs must consider various online media to be used in determining the company's strategic planning. One of the media intended is social media. Social media that is widely used by everyone and is quite popular in Indonesia today is Facebook and Instagram. Indonesia is one country with a high number of Facebook users, certainly has a great opportunity and opportunity to use social media as part of strategic marketing planning. Marketing through online media has many great advantages, one of which is that the costs incurred are relatively cheaper compared to other media in carrying out product promotion activities. In this paper, we discuss the promotion process for tofu and tempeh entrepreneurs in Indonesia. As we know, tofu and tempeh are one of the foods that can be categorized as a companion to the staple food of the Indonesian people. This soy-based food is very popular with all levels of society in Indonesia. However, tempeh and tofu are still categorized as food for the lower class. Meanwhile, we still import raw materials to get tofu and tempeh from abroad. The irony is that sounds, but, that's what happens now. The lack of knowledge of the tofu and tempeh artisans is what makes this commodity not glimpsed by circles other than the middle and lower classes. Therefore, we must educate the artisans of tofu and tempeh and teach them to know the tofu and tempeh globally. Increased knowledge and utilization of social media, one way to help boost the marketing of tofu and tempeh

Brands play an important role in corporate identity and internal image formation people's minds. What's more, we are currently living in the digital age. The emergence of technology boosts MSME activities Enterprise (MSME), including brand building. But the problem is the lack of awareness MSMEs are building a brand, and only a few MSMEs in Indonesia are using digital media. Therefore, it is hoped that small and medium enterprises can increase brand awareness and be able to Accommodating the maximum use of internet media, enabling MSME brands to international market. From the existing problems, it is necessary to discuss the basic concept Small, medium and micro brands, barriers to implementation of small, medium and micro brands, the main key to construction Branding in the digital era, and strategies for building MSME brands. This study uses Qualitative descriptive method, literature study through related books, Journal and Website. The survey results show that the brand strategy is very Implementation is important for the progress and existence of MSMEs Internet media can promote to implement brand strategies.

Virus COVID-19 saat ini telah merajalela di Indonesia. Virus ini menyebar banyak di tempat keramaian, sepertipusat perbelanjaan, perkantoran, sekolah, serta tempat peribadahan. Masjid yang menjadi pusat peribadahan bagiumat muslim mendapatkan kurangnya penyemprotan disinfektan pada gerbang masjid ketika masyarakat inginberibadah. Tetapi masih terdapat kendala yaitu keterbatasan alat serta keterbatasan operator yang akanmengoperasikan alat penyemprotan disinfektan. Dari kendala yang ada dibuatlah sistem penyemprotan disinfektanotomatis pada gerbang masjid. Dalam pembuatan sistem ini menggunakan sensor ultrasonic, bahasa python,raspberry pi dan menggunakan metode SDLC. Dengan adanya sistem ini petugas masjid sudah tidak perlumenyemprotkan disinfektan secara manual dan memberikan dampak kepada masyarakat yaitu memberikan rasaaman dan nyaman pada masyarakat yang ingin melaksanakan ibadah di masjid.