The purpose of this study is to measure the influence of electronic service quality on customers satisfaction and loyalty in online shopping setting. This study used quantitative method. The questionnaires were distributed online. Of the 305 returned questionnaires, 282 were valid for further data analysis. SEM PLS was used to test the hypothetical analysis. The results reveal that electronic service quality has a positive and significant influence on satisfaction. Also, consumer satisfaction influences positively and significantly on loyalty. The indirect effect of electronic service quality on loyalty is higher compared to its direct effect. This means that satisfaction is an important variable in shaping customers loyalty. In addition, the dimensionality of electronic service quality needs to be further tested. Theoretically, this study provides a better understanding of the relationship between electronic service quality, satisfaction, and loyalty in an online shopping context. Practically this study contributes to the online shop businesses by providing evidence on the importance of electronic services quality dimensions and the need to satisfy customers to get their loyalty. It can be concluded that Online shop businesses need to determine and focus on relevant electronic service quality dimensions to build their online shop competitiveness and to set their online shop apart from the crowd.

Bandung is a popular tourist destination in Indonesia and a gateway for tourists who visit destinations around greater Bandung areas. Currently, Bandung is also known as a culinary, shopping, and nature tourism destination. Past studies have measured the image of Bandung as a tourist destination. However, the measurements were done partially due to the use of quantitative method only. Thus, the results were not comprehensive. To resolve the drawbacks of the previous studies, this study used both qualitative and quantitative approaches. Data were collected from 430 domestic tourists by ways of structured and unstructured interviews in 20 different destinations in Bandung and the surrounding. Data were processed by descriptive statistical methods, factor analysis and content analysis. The results of quantitative analysis show that, in term of functional-attribute, Bandung was positively perceived as a destination characterized with natural scenic beauty, many interesting places, and various exotic foods. In terms of the psychological-attribute, Bandung was perceived as the right place for shopping and culinary tourism. The results of qualitative analysis indicate that, functionally, Bandung was a destination with natural scenic beauty, pleasant weather and provide various exotic foods. Psychologically, the tourists experienced calm and tranquil atmosphere, happiness, and comfort.

This study evaluates the effect of both service quality and mobile application quality on passenger loyalty towards application-based motorcycle taxi (AMT) services. The data employed for this study were collected from 319 AMT service users in Bandung, Indonesia. To analyse the data, partial least squares structural equation modelling (PLS-SEM) was used to check the influence of both service quality and application quality on passenger loyalty and their indirect influence through passenger perceived value and passenger satisfaction. The result shows that the passenger perception of mobile app quality is an important driver of passenger loyalty towards AMT services. Further, this study suggests that the effect of both service quality and mobile app quality on passenger loyalty is via strengthening passenger perceived value and satisfaction. Finally, this study’s findings reveal the important role of mobile app quality as the determinant of AMT service quality. This study provides a venue for AMT business managers to improve their business performance by developing both service quality and mobile app quality.

Waste, currently, is one of the biggest concerns in Indonesia. As one of the solutions, innovation in the zero-waste product can help in reducing waste because it can be used repeatedly. A menstrual cup is one of zero waste products that substitute conventional sanitary napkins. However, the use of menstrual cups in Indonesia is still taboo. The purpose of this study is to determine the effect of attitudes towards green products on the purchase intention of menstrual cup products based on the factors that influence it. The data are taken from 295 Indonesian women who know about menstrual cup products through online questionnaires. The data analysis process is carried out using the SEM-PLS method with several supporting applications. The results showed that environmental attitudes, perceived health benefits, perceived value, and e-wom attitudes influenced the desire of having products that are environmentally friendly and increased the willingness to pay and purchase intentions for menstrual cup products.

Many brands, especially in Indonesia, are starting to apply cruelty-free labels on their products currently. However, the absence of legal certainty, lack of consumers’ awareness, and the number of companies who still use animal testing methods make this research important. Therefore, this study aims to determine consumers’ attitudes toward cruelty-free labels on cosmetics products and their effects on purchase intention. In determining the sample, this study uses a non-probability sampling method. In addition, this study uses environmental knowledge and moral obligation variables as determinants of attitude and purchase intention in cruelty-free cosmetics products as the dependent variables. Questionnaires were distributed to 211 participants, starting from the age of 17 years old in Indonesia, specifically in DKI Jakarta and West Java areas. The results show a positive and significant influence on the determinant variable of attitude which in turn affects purchase intention. Based on the analysis that has been done, the respondents have a positive attitude toward cruelty-free cosmetics products.