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Purpose The purpose of this paper is to examine the role of non-governmental organizations (NGOs) in home-stay arrangements in Ghana’s cultural city, Kumasi, and further assess NGO intermediation of home-stay from home-stay operators’ and international volunteer tourists’ perspectives. Design/methodology/approach A mixture of quantitative and qualitative approaches is used to target three main stakeholders of volunteer tourism including international volunteer tourists, home-stay operators, and local NGOs. Findings There are seven major roles played by volunteer NGOs in the home-stay arrangement. However, from operators’ perspective, NGOs may hinder the economic viability of home-stay through inadequate/low payment. Originality/value The study highlights the unexplored brokerage role of NGOs in volunteer tourism in home-stay intermediation and its implications for sustainable tourism.

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This chapter discusses the current practices of dark tourism conducted in the former demilitarized zone (DMZ), evoking the confrontation of two ideologies between Vietnamese and American troops in the Vietnam War. The two authors, Ngo, Bui and Dimache, examine the structure of the dark tourism industry, issues of governance, promotion and production of dark tourism and the involvement of tourists and tour guides in the historic sites in the DMZ of Quang Tri province. The analysis of construction and narration at former battlefields offers an in-depth understanding of dark tourism at former war sites in post-war Vietnam.