In order to understand customers' characteristics, banking management should create a good relationship with them. The goal of this research is evaluation of effect electronic banking and three dimensions comprise quality of system, quality of information and quality of servicein customer loyalty with regard to role of customer satisfaction among customers of mellat bank in Isfahan city in Iran. The population of the study comprises customers of mellat bank in Isfahan city that use of total electronic banking service, therefore the population of research is unlimited and uncounted. The instrument of data collection in this research is standard questionnaire. Number of 250 questionnaire distributed and totally 224 questionnaires were analyzed. Samples were also selected with method of available random. To analyze data and test hypotheses was used pls and Spss software. The results indicate that system quality has a positive and significant impact in customer satisfaction. On the other, results indicate that information quality has a positive and significant impact in customer satisfaction. Also, the effect of customer satisfaction in customer loyalty is confirmed.
Present age is called knowledge economy age. Hence, many organizations think about using tools like knowledge management for their survival. Human activities such as knowledge sharing among organizational members are the basis of knowledge management process in organizations. In many scientific articles, the impact of human traits such as intelligent on knowledge is discussed. Present study is a descriptive survey-type. It aims at studying the impact of employees' intelligent components on knowledge sharing behavior. Data collection method is a three-part questionnaire and the sample size includes 105 employees of an organizations. Content validity was supported by elites and the reliability of the questionnaire was proved by Chronbach's alpha ratio. All data were analyzed by correlation test and multivariate regression. Likewise, intelligent components were studied by Boyatzis' model. Research findings indicate that social intelligence and emotional intelligence impact on knowledge sharing behavior positively and significantly. Also, the relationship between the aspects of emotional intelligence (self-management, self-awareness) and the aspects of social intelligence (social awareness and relations management) with knowledge sharing behavior was supported.
The impacts of individual factors on knowledge management actions as well as the impacts of psychological attributes on employees’ knowledge sharing behavior are highly paid attention by many authors. Such attributes as dynamic environment, the expansion of organizational complexities, generating mass information and knowledge-orientation of project-oriented organizations have caused that focus on knowledge is extraordinarily increased in organizations.In many scientific documents, the then impacts by psychological traits on knowledge sharing behavior are expressed. Personality is seen as the most important predictor component of human behavior. Current paper studied the impact by employee’s personality constructs on their knowledge sharing behavior by considering the role of individuals’ intelligent competencies. Present study is a survey – type with descriptive approach. Its sample size was 118 scholars, employees and managers in project – oriented organizations while research data collection tool was an 80-item questionnaire. Its reliability was calculated by Chronbach’s alpha ratio while its content validity was determined by connoisseurs. PLS software package is used to test research hypotheses. Measuring the personality constructs is based on Five – Big Model (NEO) while measuring intelligent competencies is adapted to Boaytzs model. Data analysis shows the direct impact by personality constructs on knowledge sharing behavior while it does not support the mediating role by intelligent competencies in this regard.
<p class="zhengwen"><span lang="EN-GB">There is a relation between Emotional intelligence, knowledge management and culture of each organization. In this research the impact of organizational cultures have been studied. The methodology has been used for this research was descriptive. According to type and size of their projects, organizational culture was estimated as bureaucratic in seven organizations. The Quinn organizational culture questionnaire along with several interviews with managers verified the bureaucratic culture in four organizations. The applied tool for data collection was a questionnaire consisting of 33 questions. Moreover, the sample size was 344 employees in four organizations. To investigate the reliability of the questionnaire the Cronbach’s alpha value has been measured and the validity has been confirmed by the field. Moreover, according to Goleman’s emotional intelligence model the five factors have been measured in the selected organizations. Also the knowledge management‘s Model presented by Nonaka and Takeuchi has been used by considering four presented elements. </span></p><p class="zhengwen"><span lang="EN-GB">The results demonstrated that in the bureaucratic cultures, externalization and combination are in a proper status. Analyzing the research data depicted the relationship between different dimensions of emotional intelligence and the ability of individuals in different aspects of converting the knowledge. For example Social skill and empathy ability of individuals have a positive and significant relationship with socialization. </span></p>
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