A Florida-based obstetrics and gynecology facility reported in February 2019 that they lost data because of a ransomware attack. In November 2017, 107,000 healthcare records were exposed from data breaches, and 340,000 records were exposed in December 2017. In 2019, 23,000 patient records at Critical Care, Pulmonary & Sleep Associates were compromised when a hacker gained access to an employee's email account and sent out phishing emails to the other employees, eventually exposing the patient data. On January 11, 2018, Adams Memorial Hospital and Hancock Regional Hospital, both in Indiana, experienced independent ransomware attacks, with Hancock Regional Hospital paying $50,000 in ransom. These incidents point to significant and complex cybersecurity risks for all healthcare organizations. Effectively managing these risks requires healthcare managers to develop system thinking and adaptive leadership skills. This paper explores the nuances and complexities around systems thinking in the healthcare cybersecurity environment.

A Florida-based obstetrics and gynecology facility reported in February 2019 that they lost data because of a ransomware attack. In November 2017, 107,000 healthcare records were exposed from data breaches, and 340,000 records were exposed in December 2017. In 2019, 23,000 patient records at Critical Care, Pulmonary & Sleep Associates were compromised when a hacker gained access to an employee's email account and sent out phishing emails to the other employees, eventually exposing the patient data. On January 11, 2018, Adams Memorial Hospital and Hancock Regional Hospital, both in Indiana, experienced independent ransomware attacks, with Hancock Regional Hospital paying $50,000 in ransom. These incidents point to significant and complex cybersecurity risks for all healthcare organizations. Effectively managing these risks requires healthcare managers to develop system thinking and adaptive leadership skills. This paper explores the nuances and complexities around systems thinking in the healthcare cybersecurity environment.

For a variety of reasons, cybercriminals view healthcare organizations as desirable targets to attack. With significant shortages of employees and managers in cybersecurity and technology management, the need for more professionals in the field have never been more important and necessary. Meeting these workforce development shortfalls and developing innovative business strategies requires leaders from all genders and backgrounds. To effectively meet the most challenging concerns related to organizational technology management strategy will require the contributions of women. This chapter explores the barriers, complexities, and innovative approaches related to developing more women in leadership roles in information technology and cybersecurity in healthcare organizations.

Attacks in the U.S. on Asian American professionals during COVID-19, the #MeToo anti-sexual harassment movement, and the Black Lives Matter protests have led more U.S. cybersecurity organizations to realize the importance of diversity and inclusion training and leadership coaching for their managers. This analysis applies an action research and action learning technique of a multicultural leadership development program leveraging ZOOM. Specifically, this approach was chosen because it fits well for real-world organizational interventions. The relevance of this real-world case study lies in the fact that it could serve as a model for other cybersecurity firms that, due to their limited resources, need help determining how to get started with diversity and inclusion initiatives. This research has significance as cybersecurity firms and departments are attempting to recruit diverse employees to compensate for workforce shortages.

Decades after the U.S. Equal Employment Opportunity Commission (EEOC) issued regulations surrounding sexual harassment, hospital medical centers still struggle to identify and implement policies and practices to proactively address and mitigate occurrences of sexual harassment and gender inequality. An organizational development intervention occurred in which all the female physicians completed a climate survey developed to evaluate the hospital's toxic corporate culture around equity and diversity. Survey responses highlight significant issues of concern around diversity and inclusion from the perspective of women in toxic workplace hospital settings, especially for female physicians.