Background An infodemic is an overabundance of information—some accurate and some not—that occurs during an epidemic. In a similar manner to an epidemic, it spreads between humans via digital and physical information systems. It makes it hard for people to find trustworthy sources and reliable guidance when they need it. Objective A World Health Organization (WHO) technical consultation on responding to the infodemic related to the coronavirus disease (COVID-19) pandemic was held, entirely online, to crowdsource suggested actions for a framework for infodemic management. Methods A group of policy makers, public health professionals, researchers, students, and other concerned stakeholders was joined by representatives of the media, social media platforms, various private sector organizations, and civil society to suggest and discuss actions for all parts of society, and multiple related professional and scientific disciplines, methods, and technologies. A total of 594 ideas for actions were crowdsourced online during the discussions and consolidated into suggestions for an infodemic management framework. Results The analysis team distilled the suggestions into a set of 50 proposed actions for a framework for managing infodemics in health emergencies. The consultation revealed six policy implications to consider. First, interventions and messages must be based on science and evidence, and must reach citizens and enable them to make informed decisions on how to protect themselves and their communities in a health emergency. Second, knowledge should be translated into actionable behavior-change messages, presented in ways that are understood by and accessible to all individuals in all parts of all societies. Third, governments should reach out to key communities to ensure their concerns and information needs are understood, tailoring advice and messages to address the audiences they represent. Fourth, to strengthen the analysis and amplification of information impact, strategic partnerships should be formed across all sectors, including but not limited to the social media and technology sectors, academia, and civil society. Fifth, health authorities should ensure that these actions are informed by reliable information that helps them understand the circulating narratives and changes in the flow of information, questions, and misinformation in communities. Sixth, following experiences to date in responding to the COVID-19 infodemic and the lessons from other disease outbreaks, infodemic management approaches should be further developed to support preparedness and response, and to inform risk mitigation, and be enhanced through data science and sociobehavioral and other research. Conclusions The first version of this framework proposes five action areas in which WHO Member States and actors within society can apply, according to their mandate, an infodemic management approach adapted to national contexts and practices. Responses to the COVID-19 pandemic and the related infodemic require swift, regular, systematic, and coordinated action from multiple sectors of society and government. It remains crucial that we promote trusted information and fight misinformation, thereby helping save lives.

The notion of “community” has often been caught between concrete social relationships and imagined sets of people perceived to be similar. The rise of the Internet has refocused our attention on this ongoing tension. The Internet has enabled people who know each other to use social media, from e-mail to Facebook, to interact without meeting physically. Into this mix came Twitter, an asymmetric microblogging service: If you follow me, I do not have to follow you. This means that connections on Twitter depend less on in-person contact, as many users have more followers than they know. Yet there is a possibility that Twitter can form the basis of interlinked personal communities—and even of a sense of community. This analysis of one person’s Twitter network shows that it is the basis for a real community, even though Twitter was not designed to support the development of online communities. Studying Twitter is useful for understanding how people use new communication technologies to form new social connections and maintain existing ones.

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This article investigates political polarization in social media by undertaking social network analysis of a sample of 5,918 tweets posted by 1,492 Twitter users during the 2011 Canadian Federal Election. On the one hand, we observed a clustering effect around shared political views among supporters of the same party in the Twitter communication network, suggesting that there are pockets of political polarization on Twitter. At the same time, there was evidence of cross‐ideological connections and exchanges, which may facilitate open, cross‐party, and cross‐ideological discourse, and ignite wider debate and learning as they are observed by nonaffiliated voters and the media at large. However, what appeared to be far less likely was any increased willingness or tendency for committed partisans to shift their allegiances as a result of their Twitter engagements, and we postulate that Twitter usage at present is likely to further embed partisan loyalties during electoral periods rather than loosen them; a dynamic that would seemingly contribute to political polarization.