Discusses the use of software tools to support qualitative information systems research, and provides a practical example of how one tool, NUDIST, was used in a recent empirical study. Argues that greatest benefit can be gained from software tools when their use is based on sound theory of qualitative research. The analysis for the study was built on the concept of grounded theory, which was developed in 1967 and extended in 1984. Describes the processes involved in the particular research, and the way NUDIST was used to support these processes. Aims to illustrate how tools like NUDIST enhance the researcher′s capabilities, and allow much deeper, and more reflective analysis of the qualitative material generated by the research.

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Organizations have used external vendors to supply information technology (IT) functions since the first commercial implementations. In the sixties, the use of facilities management, contract programmers, and contract project management were common, but during the 70s, many organizations relied increasingly on internal delivery of IT services. The term “outsourcing” arose in the late 80s. Since that time industry has seen a fundamental change in the way information technology (IT) services are organized and delivered, with increasing reliance on external, outsourced providers. Managing outsourced IT service delivery has now become a core competence for organizations.