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In the context of TQM, it is essential that the organizations identify a few key critical success factors, which should be given special attention for ensuring successful implementation of TQM program. The concept of critical success factors (CSFs) and their use in supporting planning efforts was originated from the approach associated with the development and implementation of management information systems. This paper represents a review of the literature on CSFs and supported by various philosophies of TQM. Such factors are considered as conducive to the success of TQM implementation. Based on an exploratory study of Indian organizations engaged in manufacturing and services, CSFs have been identified.

PurposeThe purpose of this paper is to propose an integrated qualitative and quantitative approach to the development of a balanced scorecard (BSC) for a real life case company KVIC (Khadi and Village Industries Commission, organic food sector, India).Design/methodology/approachIn this paper the semi‐structured interviews with director, managers, professional consultant, review of published reports and observations made during research work are considered as basis.FindingsThis paper illustrates how the use of a mix approach of cause and effect diagram, Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP) can address some of the shortcomings related to the development of BSC in the light of a real life case company KVIC (Khadi Village and Industry Commission, organic food sector India). The paper delivers a complete framework of BSC for the case company.Research limitations/implicationsThe paper outlines the limitations of proposed approach in regard to validity of present logical relationships among various objectives of organization in the futuristic environment and indicates the need for a computer software system, which can improve the efficiency of proposed approach.Practical implicationsIn the paper a number of case studies report the fact that companies have attempted to derive measures from strategy, based on cause‐and‐effect reasoning, but the claimed link between strategy and measures appeared weak in analysis (Malmi, 2001). The paper establishes the basis for integrating organization's strategic intent with the identification of performance measures and at large development of BSC.Originality/valueThe paper shows that present work demonstrates the use of an innovative approach to the development of performance measurement system at one end while to deliver a workable framework of balanced scorecard for a real life case company is the objective of the other end. The present work encapsulates the philosophy of strategy maps using a mix of quantitative and qualitative approach for a real life case.

Purpose Dynamic changes in the marketing scenario lead to the changes in consumer purchase preferences and it is often observed that consumers get more inclinations for the purchase of green products. This paper aims to focus on the influence of factors affecting the purchase of green products. Design/methodology/approach This study has used two different research phases. The first phase includes identification of factors from the extensive review of the literature followed by the second phase entailing the interpretive structural modeling (ISM). Findings The identification phase led to 20 factors after the literature review and in consultation with 3 academicians and 2 industry experts. In the second phase, ISM is applied to establish a hierarchical paradigm for the factors affecting the purchase of green products and to develop the contextual relationships among those factors. Research limitations/implications This study can be used by researchers, academicians, marketing practitioners and environmentalists for filling the academic gap and to increase the usage of green products among consumers to a higher extent. Originality/value This study is based on the ISM providing significant insights related to factors affecting the purchase of green products. It provides valuable knowledge to marketing researchers and practitioners.

The modern agricultural system is facing the unprecedented task of contriving the extensive demand for agrarian production owing to population explosion and global climate change. The employment of Nanotechnology in agriculture has gained immense interest in recent times for the development of sustainable agricultural technologies and environmental remediation strategies. Nanotechnology pertains to the employment of nanoparticles and furnishes the potential to fabricate novel materials and products possessing improved quality. The nanomaterials may be used as; nanosensors, nanocides, nanofertilizers, nanobarcodes, and nano-remediators, which play a significant role in modern agricultural practices. However, the physical and chemical processes of nanoparticle production is neither economical nor environmentally sustainable. Therefore, the need for green or biogenic nanoparticles obtained from plants, bacteria, fungi or their metabolites has emerged as novel, sustainable, economical, biocompatible, and eco-friendly technology. In this perspective, the production and sources of biogenic nanoparticles and their implication in agro-ecosystems for crop productivity, soil health management, biocontrol, and environmental remediation have been focused on in this review. The potential development and implementation challenges are also explored.