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Many firms have adopted outsourcing in recent years as a means of governing their information technology (IT) operations. While outsourcing is associated with significant benefits, it can also be a risky endeavour. This paper proposes a scenario-based conceptualization of the IT outsourcing risk, wherein risk is defined as a quadruplet comprising a scenario, the likelihood of that scenario, its consequences and the risk mitigation mechanisms that can attenuate or help avoid the occurrence of a scenario. This definition draws on and extends a risk assessment framework that is widely used in engineering. The proposed conceptualization of risk is then applied to the specific context of IT outsourcing using previous research on IT outsourcing as well as transaction cost and agency theory as a point of departure.

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PurposeThe purpose of this research is to identify and accumulate knowledge on the existing developments on project success measures. The authors aim to contribute to this debate by providing both researchers and project management professionals with reliable contemporary project success criteria that permit generalization for a proper assessment regardless of the type and context of the project.Design/methodology/approachData were collected from 264 Brazilian project managers from a range of industries, sectors of activities and business areas with different levels of experience. Data analysis was performed using the R software package.FindingsIn this research, the authors propose a general performance measure of project success where different projects can grade differently using the same scale. The data analysis validated five constructs of the developed model in the Brazilian setting.Originality/valueMost of the actual project success measures used in project management literature have been tested in a specific industry or sector. Combinations of the type of project, industry, sector, project nature, stakeholders and other variables make each project unique. Thus, any effort to find a context-specific tool of measure will be an endless endeavor. To fill this gap, more general project success criteria need to be explored to offer a common point of comparison between projects. This is the motivation of the present study.