Knowledge management is currently considered a key factor for organizational development, even more so with the constant competitive dynamics of companies, which see in knowledge a fundamental potential to improve productivity. In this sense, its assessment is key, but considering the culture as a conditioning variable to the development of this procedure nonetheless. Although several studies have addressed the subject, there has been insufficient research into the call center services companies in Colombia. The research results presented herein are part of a qualitative research project with descriptive and correlational studies on knowledge management in BPO companies in the city of Manizales, Colombia. An assessment of the knowledge management categories and organizational culture was made, based on the adaptation of a knowledge management assessment model, of which 312 observations were made. It is concluded that organizational culture is statistically significant for knowledge management.

RESUMENEl objetivo del presente trabajo es la exposición de la relación existente entre la cultura organizacional y las buenas prácticas para la gestión del conocimiento en las Pymes de Colombia, la cual parte de un modelo de evaluación de gestión del conocimiento que fue aplicado a 321 empresas. Para el efecto, se utilizaron métodos de análisis y síntesis y un tipo de estudio descriptivo exploratorio y correlacional. Se concluye que la cultura modera de forma positiva y significativa las buenas prácticas para la gestión de conocimiento. Este estudio se espera que aporte al desarrollo de las pequeñas y medianas empresas del país para formular acciones que permitan potenciar su crecimiento. PALABRAS CLAVEGestión del conocimiento; cultura organizacional; buenas prácticas para la gestión del conocimiento, pymes. ABSTRACTThe aim of this paper is the presentation of the relationship between organizational culture and best practices for knowledge management of SMEs in Colombia, which is part of an evaluation model of knowledge management, which was applied to 321 companies. For the purpose of analysis and synthesis methods and a type of exploratory and correlational descriptive study they were used. It is concluded that culture moderates significantly positive and good practices for knowledge management. This study is expected to contribute to the development of small and medium enterprises in the country to formulate actions to enhance their growth. KEYWORDSKnowledge management; organizational culture; best practices for knowledge management, SMEs. Carlos Eduardo Marulanda Echeverry · Marcelo López Trujillo · José Fernando Castellanos Galeano La cultura organizacional y su influencia en las buenas prácticas para la gestión del conocimiento en las Pymes de Colombia AD-MINISTER

The objective of this paper is to present the results of the study on the status and scope of IT governance and management in the public entities of the city of Manizales in the department of Caldas, Colombia. An evaluation was conducted by means of a survey, which was applied to 19 public entities. The research was developed from an inductive perspective and through a descriptive, exploratory and correlational type of study. It is concluded that the IT governance is a reality for a small portion of these entities. It is expected that the results obtained will allow to develop joint plans between public universities and entities to generate further development of its IT governance and management.