Purpose -The purpose of this paper is twofold: to examine to what extent the companies could adapt the corporate governance principles of the Capital Markets Board (CMB) to their own structures in terms of stakeholder relations; and second, to raise awareness of the deficiencies related to these relations.Design/methodology/approach -The companies listed in ISE-50 Index in the fourth quarter of 2010 were examined. The corporate governance principles compliance reports, activity reports and articles of associations of the companies that should be issued were examined to obtain the data. The research findings have been studied under five subtitles: company policies relating to stakeholders; promoting the participation of stakeholders in the management; human resources policies; relations with the customers and suppliers; ethical rules and social responsibility.Findings -It is found that the companies have not taken any action for the representation of the employees in the board of directors. Also, it is seen that most of the companies, when any interest group is privileged, do not make the confidential business information obtained due to such privilege used so as to violate the equal opportunity principle. There are difficulties in paying attention to the confidentiality of the confidential business information related to the customers and suppliers. Practical implications -The findings of this study can indicate that, effective handling of applications reflecting the perception related with the stakeholders of the corporate governance could only be probable if CMB corporate governance principles ''practice and specify what you do not practice'' have become compulsory. Originality/value -The paper provides useful information on the relationships of the companies listed in the ISE-50 Index with stakeholders.

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In this study, the aim is ta classifv firms according ta improvement efforts in the pradact deveiantent process. This research was conducted on Turkish manufacturing firms that have received ISO 900i-9002 certifications from Turkish Standards Institution," in 2000. Data received from the research were processed through the SPSS for Windows 10.0 and factor and cluster analyses are used. 48 questianares were run for the analyses. Cluster auaıîvsis results showed that three distinct clusters were

Bu çalışmada tam hizmet sağlayıcı iş modelini benimseyen havayolu işletmelerinin örgüt yapısı, kültürü ve insan kaynakları uygulamaları dikkate alınarak kabin görevlilerinin iş tatmin düzeyinde hizmetkar liderliğin etkisi araştırılmıştır. SPSS 22 ve AMOS 24 istatistik paket programları kullanılarak yapılan araştırmada kabin amirlerinin hizmetkar liderlik davranışları sergilemesinin kabin memurlarının iş tatmini üzerinde anlamlı bir etkisinin olmadığı görülmüştür. Genellikle formal bir şekilde yapılandırılan tam hizmet sağlayıcı havayolu işletmelerinde örgüt kültürü ve insan kaynakları uygulamalarının etkisiyle çok sayıda prosedür ve çalışma talimatı yayınlanmaktadır. Bu nedenle kabin amirlerinin hizmetkar liderlik davranışları sergilemesine uygun bir çalışma ortamı bulunmamaktadır.