This study aims to determine the relationships between personal values (PVs) and the professionalisation of family firms. To achieve this objective, the theoretical model of PVs by Schwartz (Advances in Experimental Social Psychology 25:1–65, 1992; Journal of Social Issues 50:19–45, 1994) and the multidimensional model of professionalisation by Dekker, Lybaert, Steijvers and Depaire (Family Business Review 26(1): 81–99, 2013; Journal of Small Business Management 53(2): 516–538, 2015) were used, highlighting the inclusion of three more factors found in the literature and which became part of the extended model. As the data-collecting instrument, an online questionnaire was sent to Portuguese family firms, obtaining a final sample of 249 participants. To determine the relationships, structural equation modelling (SEM) was used, specifically Partial Least Squares Structural Equation Modeling (PLS-SEM), initially seeking to validate the constructs (PVs and professionalisation) by adjusting the general model. Then, the structural model was validated, determining the relationships between the variables of the constructs studied. The results demonstrated acceptance of the model and partial and total validation of most of the hypotheses investigated, showing that PVs are related to professionalisation of family firms. Some implications for theory and practice will also be presented.

Purpose The purpose of this paper is to find evidence contributing to construction of the dimensions of personal values, professionalization and succession, as well as proposing a new theoretical framework (model) showing the relations between these dimensions and their factors. Design/methodology/approach A qualitative research approach was adopted, more precisely the case study method. Four Portuguese family firms were selected, with a total of 11 participants. The data-gathering techniques included the interview method, non-participative observation and documentary analysis. To ensure systematization and reliability of data, the content analysis method was used with the help of NVIVO software. Findings Based on the results, eight factors were obtained explaining the professionalization dimension, the succession dimension was formed of four factors and the personal values dimension was made up of three factors. It was also possible to demonstrate the relationships between personal values, professionalization and succession in family firms. Practical implications The results obtained here can provide information to help managers in this type of firm, for example, to know themselves better, about their values and beliefs and how these can help in their daily relationships, in both the family and business domain, as well as in decision making about aspects of succession and professionalization. Originality/value This research makes important contributions to studies considering the family firm context. It will help to fill part of the gap in existing studies involving the psychological aspects in family firm management. It also presents important results about personal values and their relations with succession and professionalization of family firm management, as well as adding value to recent studies on the socio-emotional wealth of this type of firm.

O Brasil vem se enquadrando no contexto global no que diz respeito à qualificação de suas empresas nos processos de certificação ISO, principalmente nos setores secundário (indústria) e terciário (prestação de serviço) frente a outros países da América do Sul. Na pesquisa de campo, procurou-se verificar quais foram os principais fatores, com base na referida norma, que motivaram seus líderes na escolha da implantação de um Sistema de Gestão da Qualidade e quais os principais impactos nos processos em relação às mudanças decorrentes da implantação de sistemas da qualidade ISO 9000. O levantamento de dados foi realizado

ResumoNo corrente estudo analisaram-se os fatores explicativos das decisões de estrutura de capital das Pequenas Empresas (PEs) portuguesas, dado a estrutura de capital destas ter um interesse relevante ao nível econômico-social geral. Neste trabalho centrou-se na teoria Pecking-order (POT) e na teoria do Trade-off, considerando-as mutuamente explicativas e complementares, para avaliar o papel de um conjunto de fatores divididos em três níveis: os internos à empresa, os ligados ao mercado e os ligados ao sistema fiscal. Com base em uma amostra de 2.329 PEs portuguesas, os dados foram sujeitos a uma regressão multivariada. Os resultados obtidos mostram que a rentabilidade, a liquidez e a idade têm um impacto negativo e significativo no endividamento, evidenciando a importância dos princípios da teoria Pecking-order para as decisões de estrutura de capital das empresas portuguesas de menor dimensão. O relacionamento positivo entre a variável dimensão da empresa e o endividamento dá algum suporte à importância da teoria do Trade-off em contexto das decisões de estrutura de capital das pequenas empresas. Palavras-chave: Teoria Pecking-order. Teoria do Trade-off. Endividamento. Portugal. AbstractThe present study analyzes the explanatory factors of the capital structure decisions of the Portuguese Small Companies (PEs), given that the capital structure of these companies has a relevant interest in the general economic-social level. This paper focuses on the Peckingorder (POT) theory and the Trade-off theory, considering them mutually explanatory and complementary, to evaluate the role of a set of factors divided into three levels: the internal to the company, market and the tax system. Based on a sample of 2.329 portuguese PEs, data were submitted to a multivariate regression. The results obtained show that profitability, liquidity and age have a significant impact on indebtedness, evidencing the importance of the principles of the pecking-order theory for the capital structure decisions of smaller portuguese firms. The positive relationship between the firm's variable size and indebtedness supports the importance of Trade-off theory in the context of the capital structure decisions of the companies analyzed.

ResumoNa pesquisa bibliográfica pode-se demonstrar a ISO no mundo, no Brasil e no Rio Grande do Sul (RS) No estudo de caso, os dados foram levantados em duas empresas certificadas, mostrando-se as dificuldades e resistências que ocorreram durante e após a certificação. Analisou-se também os principais impactos nos processos da construção civil, em relação às mudanças decorrentes da implantação de sistemas da qualidade ISO 9000 (1994/2000), em empresas na cidade de Santa Maria, RS. As indústrias buscam essa certificação, esperando obter benefícios e vantagens como diferencial entre as concorrentes que não possuem certificação. Procurou-se constatar, ainda, os pontos positivos e negativos para os dois níveis (direção e operacional) durante e após a implementação. Concluiu-se que, a política organizacional das empresas em estudo, busca motivar os funcionários através de treinamento e reconhecimento permanente, facilitando a introdução de novas rotinas e novos procedimentos padronizados de trabalho.Palavras chave: Sistemas de Qualidade, ISO 9000, Certificação. AbstractThe research could show ISO in the world, in Brazil and in Rio Grande do Sul. In the study, data were taken from two certificated enterprises, showing the difficulties and resistance that occurred during and after the certification. It was also analyzed that main impacts in the processes of the civil construction in relation to the changes originated from the implantation of the quality systems ISO 9000 (1994/2000) in enterprises of Santa Maria, RS. The industries search for the certification, waiting for benefits and advantages as a differential among others that do not have it. Positive and negative points were looked for in two levels (directional and operational) during and after the implementation. It was concluded that the political of the enterprises search for motivating their employees through training and permanent introduction of new routines and work patterned procedures.