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David Walkeris Group Facilities and Sourcing Manager with AEGON UK, which is part of AEGON NV one of the largest life insurance companies in the world. He has worked in the fi nancial services industry within the property and facilities environment for 20 years. AbstractThe purpose of this paper is to demonstrate that responsible environmental management, and social reporting, extends beyond the boundaries of multinational organisations to smaller commercial organisations such as shopping centres. A range of published works, over a decade relating to corporate reporting, environmental management and information management have been reviewed. The paper is divided into the following sections: Introduction / Background / Environmental Reporting / The Built Environment / Shopping Centres / Conclusions. The literature traces the development of sustainability over the last 20 years and the growing need for organisations of all sizes to provide detailed transparent information to investors, and shareholders, to maintain confi dence and attract investment. The work highlights the importance of adequate environmental reporting if organisations are to survive in the long term, and achieve a sustainable economy. The paper proposes the adoption of transparent environmental reporting across all commercial organisations to enable a better understanding of environmental impacts for the benefi t of society and attaining sustainability within the natural environment. The paper parallels the evolution of corporate social reporting within multinational enterprises, with the need for smaller commercial organisations also to provide appropriate levels of environmental reporting.

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Purpose -To demonstrate the importance of environmental management systems (EMS) in achieving overall sustainability within organisations, by reducing ecological impacts of economic activities and improving corporate environmental care. Design/methodology/approach -A range of published works over a decade (1994)(1995)(1996)(1997)(1998)(1999)(2000)(2001)(2002)(2003)(2004) has been explored in setting the trend for EMS within the context of corporate responsibility (CR). The discussion is presented in four sections, which are -introduction; background; requirement of environmental management system and conclusion. Findings -The literature traces the gradual transformation of the role of environmental management system within organisations, from a legal obligation in the past, to an investment driver for commercial advantage in future. Facilities management is identified as the crucial link, which can assist in developing appropriate knowledge management systems necessary for attaining continued business success.Research limitations/implications -The work highlights the importance of EMS in achieving overall sustainability and profitability of organisations. However, due to limitations of experience of EMS within organisations, it will take a while before significant results can be provided in proof of this. Practical implications -The paper establishes an approach imperative for success of future organisations in achieving effective environmental management, leading to sustained economic growth, which will eventually prove beneficial to all sections of society across the world. Originality/value -This paper evaluates how environmental management has evolved within the context of CR and by integrating it with information management, the work sets the direction for continual improvement of environmental and financial performance of future organisations.